About Guaranteed Rate
Guaranteed Rate, The Home Purchase Experts®, is one of the 10 largest home loan lenders in the U.S. We have approximately 175 offices and approximately 2,500 employees ready to serve our customers in person, online or by phone. With turnaround times in as little as two weeks, customized loan products to fit almost every need and a 96 percent customer satisfaction rating, we’ve helped home owners with funding for nearly $16 billion in loans in 2013 alone.
We are Revolutionizing Life’s Biggest Purchase® with the Guaranteed Rate Experience:
- Low-rate, low fee mortgages: We shop around so you don’t have to. Check out how our rates compare to our competitors.
- A simple, easy-to-understand process: We pride ourselves on having a transparent process with cutting-edge technology and we’ll walk you through it every step of the way—from start to finish, and everything in between.
- Unparalleled customer service: We’ve got a 77 percent Net Promoter® Score, crushing the 18 percent banking industry average, and one of the highest of any company in any industry. Read why our customers have given us a 96 percent satisfaction rating.
Want to learn more about Guaranteed Rate? Check out our company history, browse through our awards and honors, meet our leadership team and discover our unique and exciting company culture, along with currently available career opportunities at Guaranteed Rate.
Developed by Fred Reichheld, Bain & Company and Satmetrix, Net Promoter® score is a widely-used metric to track customer satisfaction. To determine our NPS, we ask all of our customers a series of five questions, one of which is, “How likely are you to recommend Guaranteed Rate to a friend or colleague?” Based on the responses, we are able to determine our NPS. The highest NPS in 2011 was 87 percent.