Awards and Honors
We’re Getting Noticed!
Guaranteed Rate works hard to offer the best customer service and a wide variety of low rate, low fee home loan options. Our efforts have earned us a 95 percent customer satisfaction rating, the ever coveted Better Business Bureau ‘A’ Rating and an 80 percent Net Promoter® score which is one of the highest of any company in any industry and far surpassing the banking industry average of 35 percent.
Just take a look at what we’ve accomplished:
Stevie Award winners in 2016 American Business Awards
Guaranteed Rate’s Digital Mortgage SM technology and CIO are Silver Stevie Award winners! The Digital Mortgage won in the Consumer Services category, and Martin Logan won Information Technology Executive of the Year.
Crain’s Chicago Largest Privately Held Companies
Crain’s Chicago Business recognized Guaranteed Rate as the 15th largest, privately held workforce in the Chicago area. Guaranteed Rate was also ranked 99th on the overall list of Chicago’s largest privately held companies based on revenue, with a 53 percent increase from the previous year.
“Coolest Company” Chicago Inno 2015
Since the founding of Guaranteed Rate in 2000, Victor has consistently made company culture a priority. He is committed to building, and maintaining, a fun workplace that rewards everyone for their hard work. Chicago Inno recognized this commitment and celebrated Guaranteed Rate for racking up enough Reader’s Choice votes to win the Coolest Companies in Chi-town award.
“Top Workplaces” Chicago Tribune 2015
The unique company culture that Victor has built at Guaranteed Rate was recognized again in late 2015 by the Chicago Tribune as one of “Chicago’s Top Workplaces”. This is the fifth time in six years that Guaranteed Rate has made the list.
CEO of the Year by CityLights 2014
Victor was one of five finalists for the award, and the only finalist not to come from a traditional tech or software company. The CityLights Awards ceremony was attended by more than 600 people, including Illinois Gov. Pat Quinn and Chicago Mayor Rahm Emanuel.
CEO of the Year by Mortgage Executive Magazine 2013
Mortgage Executive Magazine recognized Victor, as CEO of the Year for 2013 in their list of the 100 Most Influential Mortgage Executives in America. This list serves as a way celebrate the service, dedication, and hard work that mortgage executives put into building their companies and servicing their employees and clients.
“Hire Power” Inc. Magazine 2013
Victor Ciardelli’s leadership has taken Guaranteed Rate to the top, to become one of the nation’s top ten retail mortgage lenders. That growth was honored in the fall of 2013 by Inc. Magazine, which named the company the #4 private-company job creator in the nation, and the #1 job creator in the real estate category.
Entrepreneur of the Year by Ernst & Young 2012
Victor received the Ernst & Young Entrepreneur of the Year award in the Financial Services Category, Midwest Region. The award recognizes outstanding entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance and personal commitment to their businesses and communities.
Developed by Fred Reichheld, Bain & Company and Satmetrix, Net Promoter® score is a widely-used metric to track customer satisfaction. To determine our NPS, we ask all of our customers a series of five questions, one of which is, “How likely are you to recommend Guaranteed Rate to a friend or colleague?” Based on the responses, we are able to determine our NPS. The highest NPS in 2011 was 87 percent.