See What People Are Saying About Us
Guaranteed Rate was built on the premise of offering low rate, low fee mortgages through unparalleled customer service. We take serving our customers seriously and have consistently maintained a 96 percent satisfaction rating.
We ask our customers these three questions:
- How did everything go with your loan?
- Would you use Guaranteed Rate again?
- Will you recommend us to your family and trusted friends?
2012 Customer Service Snapshot
- Loans closed: 53,000+
- Survey response rate: 40%
- 96% customer satisfaction rating
- 75% would refer Guaranteed Rate to a trusted friend
Customer Reviews Archive