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THE #1 REASON CUSTOMERS LOVE US: OUR PEOPLE

Customers like the ease and power of our online tools. They love our low, low rates. And they really love our people.

Committed to delivering Five-Star Service, every day, every way.


Our 95% customer satisfaction rating from more than 500,000 delighted customers speaks volumes about who we are as a company. But what really stands out from those hundreds of thousands of positive reviews are the comments about our people.

Customers tell us over and over how helpful, thoughtful and responsive their Guaranteed Rate teams have been, from our industry-leading loan officers to the myriad support staff who work tirelessly to ensure that each mortgage experience is perfect.

We hire the best of the best across the board because smart people, committed to providing five-star service with every interaction, deliver the very best experience for our customers. And for those rare times when we fall short? We work doubly hard to make it right. It’s a devotion to excellence that shines through in everything we do.

Our customers speak

Don’t take our word on it. See what our customers have to say about their Guaranteed Rate teams!

“I had a wonderful experience with Guaranteed Rate! I was buying my first home and had a short timeline, and they made the process as smooth as possible and took the time when needed to talk me through the process. I really appreciated their partnership and would definitely recommend them to my friends and family in the future!” Katherine S. - Chicago, IL