Chance Norby

Sales Manager
855 West Broadway, Ste B, Forest Lake, MN 55025
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NMLS: 348469
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Chance Norby was amazing! I will absolutely recommend him to my friends and family.

Joshua F. - June | 2018

Chance made the process extremely easy, very informed during the whole process, great response and was there for the final close.

William B. | June 2018

The whole process went very smooth and Chance Norby was great to work with!

John Q. | June 2018

I worked closely with Chance. He was very helpful and quick with replies. He made sure I understood everything and was always there to help when needed.

Markie M. | June 2018

Chance made the whole process so easy and pain free. I was referred and I have already referred someone else to use Guaranteed Rate.

Michelle J. | May 2018

Chance did an excellent job as usual. He has done multiple loans for us...both for our personal residence and investment properties. If you want straight answers, he is your guy. Plus he got us an incredible rate lock for investment (and our own home.)

Robert M. - May | 2018

Chance Norby made my home building/buying experience fast,simple and easy. I would use him again and recommend him to anybody I know looking to finance a home. He truly is Great at what he does and his customer service was outstanding!!

Allan B. | April 2018

Chance Norby was excellent! Very knowledgeable and very on top of his game! Closing was a breeze! Strongly recommend!!!

Blake W. | August 2017

Our loan officer (Chance Norby) was beyond amazing. Great communication and advice through the entire process. Additionally, Chance worked very well with our agent to limit any work on our end as they collaborated to get us our home. Such a painless loan process. Thanks so much! We love our new home :)

Christian B. | 05/04/2017

Chance Norby made the entire loan process easy to understand. I always felt as though I knew what to expect during the process. He was quick to respond to any questions I had and was enjoyable to work with. This is the second time I've gone with Chance when buying a home and I know I will trust him and his team again in the future. Thank you!

Laura H. – 12/15/2016

Chance and staff at Guaranteed Rate were professional and efficient...I could not have asked for the process to go more smoothly! Thank you!

Regina S. – 9/6/2016

Smooth, easy and stress free. Bonus that the closing took place in our home. No complaints.

Mark B. – 12/12/2016

Chance Norby was amazing to work with. It was like working with a friend we had known for years. I have bought three homes and have never had a closing and all of the preparation steps leading up to the closing go as smooth and worry free as they did. I truly believe our positive experience was because of the approach and personal touch Chance put into every communication and touch point throughout the process.

Stephanie H. – 6/2/2016

Chance was great to work with!

Nick C. – 7/25/2016

Chance was amazing to work with. There wasn't any lack of communication, and he processed everything super fast!!! Love our new home!!!

Andrew E. – 4/29/2016

" Chance made the entire process easy to understand and he explained the process so we understood what was happening with our loan throughout the process. "

STEV S. - Forest Lake, MN | Dec. 2015

Chance Norby was great at keeping me updated and informed throughout the process.

Kevin K. – Forest Lake, MN | Sep. 2015

We were very satisfied with our Loan Officer. Chance got our questions answered late at night well after hours. We were also very satisfied with the closing process. It was fast and easy. Chance explained all papers as we went, had no unanswered questions when we left.

Allan M. – 9/18/2015

Chance did an excellent job! Was very quick to respond to questions and provided great service.

David W. – 10/1/2015

Chance Norby did an awesome job. I would highly recommend Chance and Guaranteed Rate.

Betty I. – 8/28/2015

Our loan officer, Chance Norby, was wonderful and made getting into our first house a painless process.

Cassandra G. – 9/10/2015

Chance was the best! Made us feel extremely comfortable.

William L. – 9/2/2015

Chance Norby was great at keeping me updated and informed throughout the process. Great communication and easy to follow instructions. Great service, overall.

Kevin K. – 9/1/2015

Chance Norby was excellent throughout the entire process. Everyone was very professional and helpful.

Terrence C. – 8/21/2015

Questions and concerns answered timely, personalized service, and knowledgeable loan officer. It felt as if Chance truly cared about us and getting us the best rate, information and loan processed timely with little interference to our daily lives.

Thomas F. – 8/4/2015

I can't say enough good things about Chance, he made the loan process simple and answered any questions that came up. I'd recommend him to any one I know looking for a loan.

Jennifer F.– North Branch, MN | JULY 2015

Chance did an excellent job from start to finish. We could not have had a better person do this for us.

Brett H.

Chance Norby did an awesome job and made the process painless!

Anthony V.

Chance Norby was a great to work with! I work out of state, and was out of town through pretty much the whole process, but he pulled his strings to make it easy and understanding!

Benjamin T.

Chance Norby was available, informative, and accurate. I was very satisfied with his service.

Christian M.

This is the 4th house we have purchased and our fist time using GR. This was the smoothest process. We used a VA loan and our loan officer, Chance Norby, was incredibly knowledgeable and helpful. This has been the best experience we have ever had with a closing.

Andrew L.

Chance did a great job. He was very responsive and really came through to help me get the rate I was looking for. This is my second time using Chance and Guaranteed Rate and have had a good experience both times.

David B.

Andy and I just wanted to take a moment to tell you thank you for all that you have done for us. You made this process so easy and painless for us. This is the 4th home we have purchased and we have never had it go so smoothly. Thank you! We will recommend you and Guaranteed Rate to anyone.

Jamie & Andy L.

This is our 3rd loan with Chance Norby. Chance is awesome and I recommend him to all my friends. He is the best!!

William S.

Chance did a great job. He got back to me right away and kept me informed throughout the whole process.

Jon O.

Thank you for all your hard work. It has truly been a pleasure to work with such a professional staff. Kudos to you for leading your team in this manner.This potential "New" closing date helps us greatly so we are able to do some minor remodeling prior to moving in.

Robert M. 10/07/2014

Chance communicated everything to us in a very timely manner! He made it such a great experience!

Duane K. -- Big Lake, MN 8/27/2014

Chance Norby did an outstanding job!

Anthony B. -- Ham Lake, MN 6/26/2014

"My realtor recommended Guaranteed over what I may be able to do at a bank. I had never heard of Guaranteed Rate since I came from Wisconsin. I have seen some ads since in the paper. It was very easy working with Chance. He answered my questions and always got back to me when I called even if he wasn't in the office at the time. His availability helped take some of the stress off since I was having some issues with the bank and my license."

Karen S. -- Scandia, MN. -- 12/2013

" I will recommend Chance and Guaranteed Rate to anyone that is looking for a loan. Chance and his team were super helpful. I never like I was bothering him because they were always just willing to help no matter how often I called or emailed. Thanks for the good job!"

Valerie H. -- Saint Paul ,MN -- 6/ 2013

Hey, check out this great review from John about Chance! “If you are looking for a communicative and highly experienced mortgage person, contact Chance Norby at the Forest Lake office. We just closed one this week with a tricky judgment situation and he kept me in the loop throughout the successful underwriting process. I highly recommend Chance and Guaranteed Rate!”

John T., Realtor – Forest Lake, MN – 6/2013

Great! Chance Norby was very easy to work with. Chance explained everything when I had questions. He gave me answers that a person who does not deal with loans could understand.

Chris R. - Wyoming, MN 9/2012

Very well - Chance and Ruth are both GREAT and went above and beyond to help me through the process. I am a very nervous person and they were wonderful in helping and understanding me. Greatly appreciate both of them!!

Annette B. - Columbus, MN 7/2012

I would like to say that I am very satisfied with every aspect of my expierience with your company. This is due to the fact that I had a great broker. Chance Norby was realy on the ball about everything. He made a complicated process very simple for me and kept me up to date on everything. I would definitly use him again in the future and recomend him to anyone.

Mike B. - Pine City, MN 1/2012


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Chance interview Q&A

How long have you been in the mortgage business and what inspired you to get into it?
I have been in the mortgage business for 21 years and enjoy every minute. My parents were in the banking business and decided it would be a great fit for me as well
Tell us about a specific challenging borrowing situation and how you got the mortgage closed and funded.
One of the first mortgages I ever closed was to a young couple that was expecting their first baby soon. I received a phone call the morning of closing at my home with very excited young man telling me his wife is in labor and they are on their way to the hospital. I told not to worry and will meet him at the hospital later that day. I picked up the closer to make sure they had place to live after leaving the hospital. Everything went smooth that day and had a few friends help with the move the next day.
What part of the home loan process do customers find most difficult and how do you help them through it?
We live in a time where we need to document everything to be approved for a loan. We only ask for things we need and try to make it as painless as possible.
What provides you with the most satisfaction in your job as a Loan Officer?
I enjoy seeing people smile at closing when they get handed the keys to their new home. It makes me feel good when they refer a client to me as well. We work in an industry that referrals are very important part of our business and want to make sure everything goes smooth and closing is a happy time.
Tell us something that makes you unique or something wacky, yet interesting about you?
When other loan officers are available Monday-Friday from 8:00 to 5:00. I will answer the phone after hours and on the weekends. I stay on top of my files and know everything that is going on.

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