Stellar customer service from everyone that I interacted with.
Tina M. - Cameron, CA | SEPT 2016
Chris, was extremely helpful and answered all our questions and concerns . Followed up in every stage of our process of loan applications.
Carlos P. - Beaumont, CA | SEPT 2016
I'm completely impressed with Guaranteed Rate. Not only is your online process simple and amazing - Chris Yang is an excellent loan officer. Chris is efficient and what sets him apart is is ability to explain the process and overcome obstacles. I will absolutely recommend Guaranteed Rate and Chris specifically. Thank you from my entire family!!
Roxann K. - Valparais, IN | OCT 2016
I literally had to do nothing but provide information and the rest was handled for me. Easiest mortgage ever!
Lillian M. - Howell, NJ | NOV 2016
During the loan process, the loan officer Chris Yang and the loan coordinator Theresa Bui were always prompt to reply, to explain and to return our calls. They guided us step by step through the process. They made it easy for us with their commitment, integrity and patience. Thank you for your hard work to close it on time as anticipated.
Han T. - Lake Forest, CA | NOV 2016
Great service from Chris and his team! The hardest process was scanning in all the documents, but then uploading them to the database created just for me was easy. Re financing is always a pain in the neck, but these guys made it easy, and we locked in a GREAT rate. Thanks!
John B. - Bristow, VA | NOV 2016
Service was excellent and the people were great!
Billy N. - Lake Elsinore, CA | DEC 2016
I was previously a VP for a major bank. I have been responsible and have worked closely with loan officers. I know the process from an institutional standpoint and without a doubt Guaranteed Rate has the best process and structure. Not only did I work with a dedicated loan consultant, but there were 2 additional persons for resource and help. Other places, only have one person of contact. Chris Yang, Stacy Chadwell and Theresa Bui were terrific, professional and helpful. I cannot stress how...
Claudia G. - San Gabriel, CA | JAN 2017
Our Guaranteed Rate Team was TOP NOTCH, Chris Yang, Victor Lee, Tim Moon, Jenny Kim and Alissa Guillen. At times things were stressful but we got it done and we could not have done it without our team. THANK YOU!!!
Donald A. - Red Feather Lakes, CO | JAN 2017
Chris is very passionate about his job, and takes the necessary time for you to understand the loan process. He is always there for your questions. A++++
Raul V. - Wilmington, CA | MAY 2016
Chris was extremely efficient with my time in putting together the refinance. Very professional in dealing with me. He is truly great at his job and an asset to your company.
Roger L. - Rancho Cucamonga, CA | MAY 2016
My Loan Officer Chris Yang and Therese Bui were the best from the beginning to the end of the process of getting me the best mortgage rate and getting my loan approved. They were always available to answer all my questions when I called and returning my calls in a timely manner. Guaranteed Rate has the best team of people working for them. I have already recommended Guaranteed Rate to my family and friends. Thank you Guaranteed Rate for making a stressful process easy.
Gladys W. - Woodbridge,VA | MAR 2016
"I was a bit nervous going into the process with so much taking place electronically. Chris Yang (loan officer) was fantastic answering all of my questions and walking me through the process. We started the process just before Thanksgiving and still went start to finish in about 4 weeks. If I ever consider refinancing again in the future, Guaranteed Rate will be the first company I call.
Thanks for everything!"
Jeffrey B. - SEYMOUR, IN | Dec. 2015
My loan officer Chris Yang went above and beyond to help me understand my loan. More importantly he took time to explain every step and never rushed the process.
Joseph M. Thornton, CO | Feb. 2016