What people are saying... What people are saying... Back to profile
Easy process and communication the whole way
Bryan S. - Avon, CO | Mar 2022
Cris Nelson did an excellent job.
Maureen C. - Vail, CO | Jan 2022
Cris Nelson and her team are very responsive and helpful throughout the purchase or refinance of a home. They also use email and e-signing options when possible.
Lisa L. - Eagle, CO | Aug 2021
From the very first conversation I had with Cris, I felt like I was in good hands and the whole team was exceedingly professional. I know if I referred a friend to them, they would also have the same great experience.
Nicholas B. - Avon, CO | Sep 2021
This is the second time I have utilized GR. Everyone is so helpful and friendly!
Brigette C. - Gypsum, CO | Aug 2021
Amazing group of folks to work with! Made our refi and new home purchase an absolute breeze! Kept us updated at every stage in the process and everyone was great at explaining everything well ahead of time, so there were not any surprises or roadblocks!
Dawn O. - Westminster, CO | Jul 2021
I have seen others struggle with refinance and homebuying. we even had hardships with our own bank.
Robert F. - Avon, CO | Jun 2021
Cris Nelson and her team work hard to be ahead of the rest of the process. We were able to close 1 week before expectations due to her hard work.
Jason V. - Divide, CO | Jun 2021
Good follow-through and communication. Excellent rate for a difficult loan.
Bryan R. - Reno, NV | May 2021
My second time working with Cris Nelson at Guaranteed Rate and recommend her often to friends and locals! She has assisted 2 other friends and working with 2 more now!
Jessica G. - Edwards, CO | Apr 2021
Cris Nelson was great and walked us through the whole thing - start to finish!
Kimberly F. | Mar 2021
Great communication - clear expectations on timing and process - great online platform
Sarah B. | Mar 2021
friendly, efficient, and fast
Kristen B. | Nov 2020
Friendly staff, easy to work with, and very helpful!
Alex M. | Dec 2020
So easy and great to work with.
Euginnia S. | Feb 2021
Outstanding service and very helpful
Lorissa W. | Nov 2020
They are AWESOME and very helpful
Tricia F. | Dec 2020
Cris gives great, personalized advice and helped me decide when to lock the best rate for my refinance.
Valerie F. | Aug 2020
I loved Cris. She’s literally the best. I felt like I had a mortgage mom!
Katelyn M. | Nov 2020
Amazing everyone. Cris and all the rest of the team
Manuel G. | Dec 2020
Working with Cris Nelson was incredible. So knowledgeable and extremely helpful throughout the whole home buying process. I would work with Cris again anytime.
Anna G. | Aug 2020
Cris Nelson and her team were great!!
Mark M. | Sep 2020
High trust and accountability
Kimberly W. | Nov 2020
Everything was straight forward and smooth. Cris set appropriate expectations on the process, so I never felt like I was hanging on the outskirts. The team kept me informed throughout the process, the faster I sent them my items the easier and faster things would go by. Great work!
Katherine J. | Dec 2020
GR made the process fast and easy. Cris Nelson was very helpful and responsive.
James B. | Jan 2021
Excellent service and very friendly
Philip K. | Aug 2020
Cris Nelson was phenomenal. Such a great contact
Desaix W. | Sep 2020
Cris, Vanessa and Kelly - and the rest of the team behind the scenes at Guaranteed make purchasing (2018) and refinancing (2020) a breeze! They are easy to work with, quick to communicate and reply to any of my questions and concerns, that I feel in the loop throughout the whole process. There were some snags along the way which was no fault of Guaranteed, but they took the time to smooth out everything and get things on track to where they need to be.
Sarah S. | Oct 2020
Extremely helpful, always quick to be in contact, very knowledgeable and actually seem like they care about us.
Mallory B. | Dec 2020
Cris was very helpful, friendly, and always took the time to answer my questions.
Jonelle L. | Jan 2021
Quick response time, great at explaining the process, trustworthy.
Cassie S. | Jul 2020
such a great crew! Knowledgeable, helpful, on the ball. Good people
Brian D. | Jul 2020
Cris is amazing to work with! She and her team are very thorough and always quick to answer any questions or concerns. She takes the time to sit down with us on a call to go over everything to ensure we understand and are comfortable with our decisions. This is the third mortgage we have completed with Cris and there’s no one else we want to work with!
Erin L. | Jul 2020
Excellent customer service, very involved in my refinance, excellent response times with valuable responses, very personable
Timothy M. | Jul 2020
Cris Nelson and her team were extremely helpful and efficcient.
Carla W. | Jul 2020
Cris and her team are amazing to work
Dana H. | Jun 2020
Because Cris Nelson, Vanessa Quintero and Melanie Thornton are an amazing team. They are so efficient!
Delfina D. | Jun 2020
We had two really positive experiences with Guaranteed Rate - buying our first home and refinancing our home.
Victoria M. | Jun 2020
Cris is so great to work with.
Erin J. | May 2020
Painless and ease of moving through the process.
Jill S. | May 2020
because we've used them before & was pleased
Valerie G. | Mar 2020
All the people I worked with were extremely nice, helpful and efficient.
Lindsay S. | Mar 2020
Cris Nelson is wonderful to work with!
Elizabeth C. | Mar 2020
Cris and her team were AMAZING
Johnna W. | Mar 2020
Great rate, easy to work with, fantastic support
Heather B. | Dec 2019
Cris Nelson was so helpful, informative, and responsive.
Nicholle J. | Nov 2019
Because of the excellent attention and guidance of Cris Nelson, and her team.
Tex A. | Nov 2019
Cris Nelson was so helpful, informative, and responsive.
Nicole J. | Nov 2019
Cris was amazing to work with and everything went smoothly and as well as we could have hoped. This experience was so much better than any experience we have had with a mortgage agent previously.
Anthony P. | Sept. 2019
Cris Nelson was an outstanding Loan Representative that did all she could possibly do to make sure my loan was processed correctly and on time. She worked tirelessly to obtain the best mortgage rate available at the time it could be locked in. Cris would be the first person I would recommend to anyone needing a mortgage.
Stephen J. | August 2019
Cris is amazing! We have never met her in person and have closed two loans with her. She makes the process easy and clear!!
Lark M. | August 2019
Our Loan Officer was absolutely amazing! Very attentive, empathetic, honest & straightforward. We appreciate every effort she made on our behalf. We'd highly recommend her to friends and colleagues.
Adabel M. | May 2019
Cris was a joy to work with! She made things very easy for me and her knowledge of the valley was immensely helpful for me! I’ll more than likely use her help for my finances to come.
Sherwin R. | May 2019
Cris Nelson was so easy to work with. Very knowledgeable and her communication with me was very thorough. She had quick replies to my questions and always took the time to explain things to me. Thanks!!!!
Aimee M. | March 2019
Cris Nelson and her team were great to work with.
Daniel M | January 2019
Cris, in the Edwards, CO office is amazing to work with! She is available to answer my questions and continues to provide me status updates of where my loan is at during the process. Cris is the best!
Jennifer B. | September 2018
Cris is wonderful, she will be our lender for life! We appreciate Cris always going above and beyond
Elizabeth M. | August 2018
Cris Nelson and her team are a joy to work with. They are smart, responsive and great communicators. This was our second home buying experience working with Cris and we will never use anyone else!
Sarah E. | August, 2018
We loved working with Cris! Her and her team were extremely attentive and efficient! Will definitely use them again and recommend them to friends!
Jonathan W. | August 2018
Cris and her team were wonderful to work with and "on it." They helped us navigate the process and kept us in the loop during the entire process. We are grateful for their efforts which led to us buying our first home!
Thomas W. | July 2018
This is my very first experience buying a home and it was the absolute best. I loved the Chris and Lisa’s willingness to help and find the best possible solutions to all my questions and concerns. I loved the overall experience and how fast and easy it was to find and buy a home, our home. Thank you.
Reyna B. - July | 2018
Cris Nelson and her team were great!
Susan M. | June 2018
On numerous occasions, Cris made time to answer questions and explain where we were at in the loan process. This was extremely invaluable to ensure that we were comfortable throughout the entire process. We cannot say enough and will definitely use Guaranteed Rate again!
Scott H. - Arvada, CO | Dec. 2015
Chris Nelson and her crew made the loan process very easy. I was on vacation for most of the loan application process and had to send most of my documents via my iPhone and iPad. The process went smooth and had no problems.
Steven T. – Vail, CO | Sep. 2015
Cris was on top of things from the start, she made sure we were informed of everything and understood everything.
Shannon F. – Gypsum, CO | June 2015
Mortgage broker Cris Nelson was amazing. Always keeping me in the loop with changes.
Michael S. – Avon, CO | June 2015
Cris Nelson has been Great to work with!
Lori W.. - Eagle, CO / March 2015
It was originally Cris Nelson, but it was moved to someone else as the loan changed...but she stayed with me regardless. I'm glad Cris Nelson was there the whole way from start to finish!
Kelly A. Eagle, CO. 9/15/2014
"In all the years I've had mortgages and completed refinances, I've never had such an experienced, knowledgeable, friend and customer service oriented representative than Cris! She was Amazing! Cris and the Title Company representative worked well together as a team to ensure it was an easy and seamless process."
Julie W. -- Vail, CO -- 5/2013
I was very, very pleased with the entire process including the ease of obtaining answers to my questions and the availability of either the broker (Cris) or her assistants at all times to walk me through. This was my first mortgage and was a bit daunting to me at times, but the Guaranteed Rate Ladies were helpful, extremely knowledgeable and very, very customer service oriented.
Jane A. - Basalt, CO 6/2012
It was a speedy process and both of my loan officers where always in touch with me and responded quilt to questions I had.
Elke N. - Eagle, CO | Jul 2023