" From the beginning the process went well. Every email response was prompt and helpful when needed. Not only was every contact most helpful but the gentleman who did the closing was great. He was willing to answer any question with clarity and patience. He also came to our home which turned out to be one of the worst weather days we've had this winter.
Thank you to the entire Guaranteed Rate Team.
Therese D. - Park Ridge, IL | Jan. 2016
Doug is awesome - very helpful, always took my phone calls and answered every question I had, and even spoke to my father about my loan to tell him what we were looking at! Shon was extremely helpful as well, both of them always were very responsive to my emails.
Zachary S. – Chicago, IL | AUG 2015
Doug is the best. He replied fast and was on top of everything all the time.
Nicolas M.– Chicago, IL | July 2015
I want to thank Doug Smith and his team with helping me get my mortgage. The closing went smoothly. I especially want to thank everyone for answering so many of my questions, even questions that were sent well after reasonable working hours which I didn't expect a response from until the next day. You really made this process as easy as it can be made and I am very grateful. Until we do business again, thank you!
Gordon P. | Apr. 2015
I can't say enough positive things about Doug Smith & his team! They were fantastic the whole way. I couldn't have been happier with the process. Doug Smith's team made it very easy on me, and they were extremely prompt with replies (seriously, most of the time within seconds) and working around the many obstacles that can often hinder this process. Thank you very much for that.
Phillip B. – Chicago, IL | Jan. 2015
Great customer service, friendly and accommodating, really knowledgeable...all around a great experience as always! I consistently have positive experiences and believe I get the best rate possible.
Amy W. - Chicago, IL | Dec. 2014
Doug and his team were exceptionally helpful. He is the reason we'd recommend Guaranteed Rate.
Matthew S. -- Chicago, IL 7/2/2014
"Doug Smith and his team were great! They were always very courteous and paid great attention to the details of my situation. The only issue I had was in requesting information for the loan approval, it would of been nice to have had a list of ALL documentation needed so it would limit the amount of requests for paperwork."
Jason W. -- New York, NY. -- 11/2013
"I continue to refer my clients to Douglas Smith and Guaranteed Rate because they have the lending side of a transaction down to a science. They are in the best of hands. Doug has a vast portfolio of banks/investors to offer the most competitive rates all while managing the underwriting "in house." I advise people and take them through a transaction as smoothly as possible. I know when I use Guaranteed Rate, I am the least likely to encounter bumps in the road, and that is how I have built my...
Stephen H.-- Real Estate Consultant -- Chicago,IL
“Thank you, Doug and Guaranteed Rate, for the AWESOME service. During the process of purchasing my new home, you and your team were so helpful and understanding. Not only that, but we were pleasantly surprised with a very generous house-warming gift a few weeks after moving into our new home. It was so thoughtful, and we really appreciate you and your team! Thank you!”
Angie Y. – Chicago, IL – 10/2013
Lisa and I just wanted to thank you and your team for your outstanding service and professionalism. You guys really made what can be a daunting process pretty easy. It really speaks volumes about you and your organization. Please pass along our sincere gratitude to your team and we will certainly refer you to anyone we know that requires home financing assistance. We look forward to working with you again in the future.
Michael & Lisa S. - Chicago, IL 3/2012
Doug Smith and his team, Shon Atabaki and Meagan Brown, were always very professional and constantly communicated the progress of the application and answered all my questions in a timely manner. It was by far, my best refinancing experience. While I never met the team in person, the fact that someone in my office knew Doug was enough to reassure me that I was being treated fairly and professionally. Past experiences with the usual large financial suspects always leaves you wondering about how...
Arturo F. - Chicago, IL 12/2011
The fact that we went from initial contact to closing in 5 weeks is incredible. I entertained the idea of refinancing last year and went through the application process with Bank of America. After almost two months of not hearing back from them I canceled the entire deal and got discouraged. You and your team have made it easier. As an individual that thrives on information, your teamâ€™s steady flow of information, questions answered in a timely manner, and updates were a pleasant surprise.
Arturo F. - Chicago, IL 11/2011
Very well. Doug Smith and his team are always a pleasure to work with. They are on top of the details and keep things going smoothly, they respond quickly and have my trust. We have done a handful of financings/refinancing over the years with Doug and will continue to do so.
Suzanne K. - Chicago, IL 9/2011
Everything went very smoothly. The main complicating factor for our application was our substantial student loan burden. The guys at guaranteed Rate were very understanding and patient with us as we worked through the documentation needed to account for this debt. Closing day went very smoothly - there were no problems with any of the documentation and the money was available on time.
George W. - Chicago, IL 8/2011