How long have you been in the mortgage business and what inspired you to get into it?
22 Years and learning the real estate market was the inspiration
Who is your typical customer and what questions do they typically have?
My typical customer is somebody who is upfront of what they are looking for and someone who appreciates someone who is dedicated to getting the best deal done for them.
What specific steps do you use to help your customers find the best home loan for them?
By using my knowledge of programs combined with rates and my work ethic, I get my clients into the best program possible.
How long have you been in the mortgage business? What awards have you won?
I have been in the industry for 22 years and I have been a member of the President's Club, Platinum Club, and have won awards for community work along with awards that came with coaching youth.
What are the pros and cons of a fixed rate mortgage versus an adjustable rate mortgage (ARM)?
Pro's of a fixed rate to me typically always out weigh that of an adjustable. Just much more protection in case of a volatile market. ARM's have their place, but I highly suggest a fixed term.
Tell us about a specific challenging borrowing situation and how you got the mortgage closed and funded.
Recently I had a client call me that I did business with almost 11 years ago. He thanked me. 9 years ago he had 4-5 other loan officers trying to put him into an option arm loan. He was sold by them... and I really emphasized doing a fixed and not an adjustable as that was not the right program for him.. The difference was about a .5 higher than the adjustable rate mortgage. He went with me after going back and forth for 2 days. It was a great rate until this day too. He thanked me because he kept his house through all the tough times that the industry went through... and now we are doing a 15 year fixed for him. Those are the rewards of being trustworthy.
What advice would you give new or first time home buyers?
Do your research. Also, as a client, be honest about what you can afford and what you can't. Enjoy your new home, but don't put yourself in a financial bind to do so.
Tell us about a mortgage product that consumers may not be aware of?
LPMI loan. A great loan to remove PMI even though your loan is above 80% LTV, meaning you don't have 20% equity in it. This loan is one of my favorites.
How has the mortgage industry changed since you started, and what would you expect in the future?
I have ridden the roller coaster and am proud of my accomplishments and my ethics through it. Treat your client the way you wish to be treated. I will say that over and over.
What part of the home loan process do customers find most difficult and how do you help them through it?
I think understanding fees that are applicable or why a rate may be different for one person than it is for another. I explain this and put my clients at ease by educating them from start to finish... and this helps for the next time they may refinance. There are too many people in the industry that just throw rates at clients without explaining... a thorough explanation of rate and process should accompany any loan.
What are the top 3 misconceptions people have about the home loan process?
They may be right on a couple.. but a true misconception can be that everybody gets the same rate. Rate is something based on credit risk along with other factors. Also, sometimes people that have had credit challenges can get the same rate. This is where experience comes in and knowledge of programs. These need to be explained to our clients so they fully understand.
What 2 or 3 mobile apps would you recommend for home buyers or house hunters, and why? What Smart Apps do you recommend your customers use for the house hunting process?
Zillow has a quick app I believe. I have used a couple others to get an idea of home values.
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
Can find out a lot online. www.mortgagenewsdaily.com I go on everyday.
What can borrowers do to insure a smooth mortgage underwriting process?
Borrowers can absolutely smooth out the underwriting process by submitting their documents ASAP and any potential hurdles are dealt with upfront. We want to close the loan for them, but if something isn't disclosed upfront that may be vital to the loan, it could lengthen the process. I always like my clients to be very upfront so I can help in case there is a hurdle.
Are you active in any local associations or community groups, and at what level? What goals and/or success have you helped these groups achieve?
I currently coach youth athletes in water polo. I helped start the Miracle League of Orange County for kids with disabilities.
Are you active in any fundraising organizations? What goals and/or success have you helped them achieve?
I take part in Guaranteed Rate's foundation program.
Summary of where you grew up: family, affiliations, college, high school, etc.
I grew up in parts of Orange County and have never moved outside. My friends and family are very important to me. I graduated from El Toro High School and attended Orange Coast College. I coached baseball for over15 years and I am currently a coach at SET Water Polo Club and we travel quite a bit.
What provides you with the most satisfaction in your job as a Loan Officer?
Satisfaction in the work place for me is the funding of my clients loans along with establishing a great relationship along the way. You will also find I am one of the most positive and fun loving people inside the office. I enjoy my work environment and enjoy encouraging others.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
I enjoy coaching youth the most outside of work. Besides my family, teachers and coaches were the most influential in my life. I am paying it back hopefully.
Tell us something that makes you unique or something wacky, yet interesting about you?
I will do what it takes to put a smile on a family, friend, or co-workers face.