What people are saying... What people are saying... Back to profile
Ilene and team were great!
Daniel R. - Duxbury, MA | Apr 2022
Professional and personal service of the highest degree.
Francine A. - Edgartown, MA | Dec 2021
The process was quick and they were always available if you had a question.
Roberta M. - Littleton, MA | Nov 2021
I love Ilene Cohen and her team! Ilene took the time to explain everything step by step, make recommendations… I just love her!
Jildaysi G. - Brockton, MA | Sep 2021
Great competent people, they got everything done on time for closing even with some roadblocks in the way. Excellent communication. Made me feel like a priority. Good knowledge of their field.
Regan O. - Groton, MA | Nov 2021
Because they are very good on helping people like me reach my goal
Claudelle D. - Brockton, MA | Sep 2021
We love the service from the very beginning to the very end. Ilene Cohen is a joy to work with.
Jeffrey S. - Malden, MA | Aug 2021
Everyone was so helpful. Ilene was a fantastic person to work with and took the time to fully explain everything to me.
Charles S. - North Chelmsford, MA | Jul 2021
Always excellent customer care, explaining things, timely, friendly, etc.
Kathryn S. - Ashland, MA | Jun 2021
The team was amazing to work with - from being on numerous calls to run numbers and being supportive of helping us understand our financial situation. Everything was done timely and quickly.
Mary N. - Stoneham, MA | Apr 2021
Excellent service throughout process
Yong Jie Charlton F. - Boston, MA | Apr 2021
easy, smooth process & very quick
Joanne W. | Mar 2021
Ilene Cohen was the reason that made the process very easy for us.
Pushpinder S. | Mar 2021
Ilene Cohen - great loan officer
Hannah C. | Mar 2021
Everyone was very easy to work with
Barbara F. | Mar 2021
Ilene was awesome, everything went smoothly.
Christian H. | Oct 2020
My loan officer (Ilene Cohen) was amazing and everyone was so helpful and efficient
Bonnie A. | Nov 2020
Ilene Cohen made the whole process easy
Bruce M. | Dec 2020
excellent service exceeding expectations
Igor K. | Sep 2020
Ilene Cohen was extremely nice to work with. We had a very long and difficult purchase process due to COVID and she really made a difference for us.
Douglas L. | Oct 2020
Great people, great service, great technology that was user friendly and made everything really easy.
Alice V. | Nov 2020
Ilene Cohen and her team took the stressful process of home refinancing and turned it into a pleasant experience. At every step along the way, a team member was ready and available to offer any help and to answer any questions. Great team doing great work!
Paul M. | Dec 2020
Ilene Cohen and her team provided the very best in personalized service, throughout the entire seamless process.
Henry R. | Jan 2021
Great rate, smooth closing.
Joseph V. | Jul 2020
Friendliness of associates, and efficiency of transaction
Hayley R. | Sep 2020
Amazing service, speed of approval and loan commitment, lovely customer service
Stephanie S. | Oct 2020
Ilene was very helpful throughout the process.
Brad G. | Nov 2020
Ilene and her team did a wonderful job start to finish.
David Y. | Dec 2020
Very easy to work with and responsive
lena n. | Jan 2021
Ilene Cohen. She was a phenomenal loan officer. We had a very difficult closing and she went above and beyond to make sure we understood what was happening and helping to ensure that we got the very best rate. Her work was truly exceptional.
Sarah H. | Jul 2020
This is our second time working with Guaranteed Rate -- really thrilled!
Amanda D. | Jun 2020
Ilene is very knowledgeable and helpful, explaining everything along the way.
Jacki L. | Jun 2020
Ilene was warm, friendly, on-point, and always available to answer all of my questions. Could not have asked for a better partner during this process for my first time!
Leinado M. | Feb 2020
Great experience working with Ilene Cohen
Ekaterina Z. | Jan 2020
Ilene is one of the most amazing people I have ever worked with. She is efficient and wholly a person I trust with my largest investment in my life.
Sabin W. | Jan 2020
Consistent good work in getting my loans funded as needed.
Paul B. | Dec 2019
Ilene was super helpful throughout the entire process making it as painless as possible and I truly appreciate the help she gave us!
Izabelle B. | July 2019
Big thank you to Ilene Cohen on the Boston team - and all of her colleagues who helped us with our loan! She has extremely prompt communication and was very friendly and easy to work with. We felt we could approach her at any time with any questions and it really made a big difference since this was our first home buying experience. I would recommend Ilene and Guaranteed Rate to everyone I know!
Hayley R | June 2019
Ilene Cohen is a force and precisely the person you would want to work with for the home buying process. My fiancé and I are first time homebuyers, and Ilene made the process straightforward and manageable from start to finish. Her communication with our team was nothing short of impressive, and she was always available to answer any questions we had - even on weekends. I can’t recommend Ilene and her team enough!
Sabin O. | December 2018
Ilene Cohen was absolutely amazing. She took us through everything in detail every step of the process. And she was there to answer any questions we had. She was sure to call both my partner and me if she couldn't get both of us together. I am so happy to have gotten the chance to have Ilene on my team.
Neha S., October 2018
Ilene was very personable, knowledgeable and made the process extremely easy. Ilene was also able to complete the process in a timely manner given how quickly we need to act on the investment property we purchased. I have already referred a good friend of mine to Ilene given the great experience we had with her and we plan on using her for all of our future investment property acquisitions.
Lester S. | August 2018
Ilene helped us find financing for the first time when we bought the house we just refinanced with you. She is very knowledgeable, very intelligent, professional, she has no nonsense approach to financing and refinancing. We had couple of bumps and bruises along the way, but it was by far the better experience compare to other companies we tried this with. Thank you Ilene for all your help and making our dreams come true. See you in the future.
Okan G. - July | 2018
Ilene made a very stressful process incredibly easy. Could not have been more pleased with her. We are very happy we used Ilene and Guaranteed Rate and will absolutely recommend to anyone.
Riley M. - Reading, MA | JAN 2017
The people at Guaranteed Rate were fantastic.
Abda L. -Boston,MA | SEP 2016
Ilene Cohen was an absolute star throughout this process. She managed to secure our loan with a great rate - and explain everything to us at every stage. We will have no hesitation in recommending Ilene and Guaranteed rate to our friends and colleagues in future.
Liam M. - WOBURN, MA | Dec. 2015
Ilene Cohen was absolutely delightful to work with. Her thorough,thoughtful and patient demeanor was timely, professional and greatly appreciated. She is truly an asset to your organization.
Paul M. - Somerville, MA | March 2015
Ilene Cohen was absolutely delightful to work with. Her thorough,thoughtful and patient demeanor was timely, professional and greatly appreciated. She is truly an asset to your organization.
Paul M. - Somerville, MA | March 2015
Ilene always goes above and beyond, every time I work with her and this time, with your help, she was able to take what we thought was going to be a certain denial, and get the loan approved.
Cynthia S. | Dec. 2014
I felt really supported by Ilene through the whole process. She always answered any questions I had and went above and beyond to reassure me through the process. Ilene was great and really helped make everything go smoothly.
Courtney C. -- Fitchburg, MA 6/10/2014
“Ilene and her team were personable, professional, and experienced … everything you could hope for! She was patient in leading me through every stage of the process. They answered all of my questions from the biggest to the smallest. Again, everyone involved was great at taking us through each document and the application process was easy and seamless. Ilene is the best, I wish there were a rating better than "Extremely Satisfied."
Michael T. --Melrose, MA. -- 5/2013
Hey check out the amazing review from Lynne about Ilene! “Ilene Cohen was the most pleasant professional I have ever dealt with. She is really on her game, knows the process hands down. Her entire team worked like a well-oiled machines! My overall experience with Guaranteed Rate was the most pleasurable and stress-free. Thank you again for your professionalism!”
Lynne P. -- Leominster, MA -- 04/2013
Hey check out the amazing review from John about Ilene! “Ilene went out of her way creating a mortgage best to fit our needs! She was very professional even assisted us in correcting items that were not reported to credit agencies. I am extremely satisfied with the ending results delivered by Ilene!”
John C. -- Medford, MA -- 01/2013
Everything went very well and incredibly smooth! I was pleasantly surprised over and over again by the support I received from Ilene Cohen and her team!
Alda R. - Attleboro, MA 8/2012
Everyone we worked with went above and beyond to get us our best possible outcome.
Kimberly E. - Sharon, MA | Jun 2022
Everything went smoothly, in a timely manner and accommodations were made to conduct the closing while my family and I vacationed. Ilene Cohen was fantastic, organized and responsive!!!!
Eric C. - Rochester, MA 8/2011
Overall, my wife and I had a really positive experience working with Guaranteed Rate. The team we worked with showed a high level of commitment to working with us and ensured we understood what was happening every step of the way.
Ethan B. - Allston, MA | May 2022
Ilene Cohen and her team far exceeded expectations.
Ross E. - Medford, MA | Jun 2022
The team at Guaranteed Rate were patient and explained to us every step of the way
Xiu Na L. - Somerville, MA | Sep 2022
Great customer service from Ilene Cohen and her team.
James N. - Quincy, MA | Oct 2022
GR was able to deliver what it said it would
Minh V. - Providence, RI | Feb 2023
From the very first phone call with Ilene, it was clear she was going to make the loan application process as painless as possible, and every step of the way that has been true.
Danielle L. - Westborough, MA | Mar 2023
Ilene Cohen was incredibly thorough, organized, knowledgeable and patient. She made the process very easy for me.
Zackary B. - Weymouth, MA | Apr 2023
Pre-underwriting option. Availability/support throughout process.
Kevin S. - Arlington, MA | May 2023
Their service goes about and beyond. They keep you on track through the process.
Glenda P. - Medford, MA | Jul 2023
Ilene Cohen and her team were fantastic. Ilene is friendly, responsive, and knowledgeable and took much of the intimidation out of the process.
Cathryn J. - Brookline, MA | Aug 2023