What people are saying... What people are saying... Back to profile
Outstand help on everything needed and in a timely doings
Nicholas C. - Northlake, IL | Apr 2022
Always there to help and advise.
Patrick O. - Orland Hills, IL | Feb 2022
Because the customer service is PHENOMENAL! The expertise, the teamwork, the communication is fantastic.
Lori A. - Long Beach, CA | Feb 2022
I have been working with Jeff Karlin for years. He has helped us on an original loan and several refinancings. This was our first loan for a rental property and was difficult as we were purchasing it from a couple going through a divorce. Jeff, and the whole team, worked through the delays & last minute details to bring it to close!
Kirk H. - Trevor, WI | Feb 2022
everyone was very responsive and helpful
Marcy L. - Chicago, IL | Jan 2022
Great service and attention by Jeff Karlin and his team, made this process much easier than I expected.
Arturo N. - Orlando, FL | Jan 2022
They are great at what they do. Good teamwork and timing.
Vladimir G. - Rego Park, NY | Jan 2022
Very smooth process. Great team keeping things moving.
Jonathan H. - Lake Forest, IL | Jan 2022
Easy and convenient to work with
Nicole V. - New Lenox, IL | Dec 2021
Great rate and great service.
Norris S. - Metairie, LA | Dec 2021
They make refinancing process very easy
Sudhashri J. - Huntley, IL | Oct 2021
Fast service. Always able to get ahold of and answer question quickly.
Daniel P. - Yorkville, IL | Oct 2021
GR was extremely helpful and process oriented. They kept their cool at all stages and always had alternates in hand to push the things forward.
Nitin B. - Aurora, IL | Aug 2021
I always have the best experience with Guaranteed Rate.
Kannan T. - Mettawa, IL | Sep 2021
The whole team deserves a 10!
Wayne B. - Winfield, IL | Aug 2021
Promptness in responding. Attention to detail.
Deborah T. - Chicago, IL | Jul 2021
Tom Lavallee, enough said.
Jeremy N. - Evergreen Park, IL | Jul 2021
Through out the process, everyone was great and informative.
Douglas S. - Valparaiso, IN | Jun 2021
Extremely easy and very quick turnaround.
Robert J. - Lockport, IL | Jun 2021
They were on top of everything, responded quickly. Just fantastic customer service!
Christine H. - Mchenry, IL | Jun 2021
I loved the teams activeness and upfront cost Associatiation and transparency
Anilkumar P. - Mount Prospect, IL | Jun 2021
Extra effort to find a qualifying mortgage for tight debt/income ratio.
John H. - Denver, CO | Jun 2021
Because, the team is simply the best!
Kannan T. - Mettawa, IL | Jun 2021
They handled my refinance quickly and with great communication
Steven B. - Cedar Lake, IN | Jun 2021
Overall process was very easy and everyone was very nice to work with
Najma L. - Roselle, IL | Jun 2021
Easy to work with, great level of communication
Jeffery G. - Naperville, IL | Jun 2021
Communication, efficiency and seamlessness amid refinancing process
John K. - Chicago, IL | May 2021
I've used them previously, and I've had good success with them. They have a good team.
Michael Z. - Park Ridge, IL | Apr 2021
Tom Lavallee has always been on top of things in our dealings and a pleasure to work with.
GEORGE S. | Mar 2021
Competence, efficient, accurate, fast, friendly, professional
Deborah C. - Panama City Beach, FL | Apr 2021
Our broker was great at at responding to our questions and advising us through the process.
Dawn D. - Lake Villa, IL | Apr 2021
They made refi quick, easy and convenient
NICOLE V. | Mar 2021
Great communication, great service, and great rate!
Jack C. | Mar 2021
Very thorough and friendly
Gia B. | Feb 2021
They were efficient and responsive.
Kiran D. | Feb 2021
Responsive and knowledgeable staff, ease of applying.
SHARON L. | Feb 2021
Prompt, reliable Thorough, upfront and supportive
Corilyn R. | Feb 2021
Jeff Karlin. Plain and simple.
Kevin P. | Feb 2021
Guaranteed Rate did a good job with a complex and long process. They kept in contact at all times. Tools were pretty easy to use.
Frederick M. | Feb 2021
great communication on when to refi, great interface on what I needed to provide and how the process was proceeding, ---flawless flow of information right to the closing
RIchard B. | Feb 2021
Good communications and service.
Suzanne A. | Dec 2020
Good, quick service and communication
Ryan S. | Feb 2021
Jeff is great—friendly, direct, and knowledgeable.
Scott R. | Dec 2020
Process was smooth, timely and questions were answered quickly.
Kevin G. | Aug 2020
Very professional friendly service
Catherine S. | Dec 2020
Easy to understand and easy to work with
James A. | Jan 2021
Because Jeff Karlin did a great job!
Brian E. | Aug 2020
Everyone is friendly and easy to deal with, the process is easy and it took about 30 days from start to finish.
CATHY F. | Oct 2020
Everything was smooth and awesome.
Mohammad A. | Nov 2020
Ease of the process and level of communication
Paul M. | Dec 2020
Competent people, easy process
Jacqueline B. | Jan 2021
Always a great experience with Tom Lavalle and his team.
Lynette T. | Aug 2020
On top of their business. Fast, efficient, professional
Thomas M. | Oct 2020
The team was always available, very professional and knowledgeable; however there were a lot of different team members reaching out to us for information. We saved a lot of money with the refinance.
Lori S. | Nov 2020
Professional, Accommodating, Honest, Considerate, and helped me get the best possible financing rate
Kimberly S. | Dec 2020
Everyone I worked with was extremely helpful and knowledgeable about the entire process. They made it simple to navigate.
Brandi W. | Jan 2021
they do what they say… have a great system for documents ---have great communications and systems with professional people in all roles
Richard B. | Aug 2020
Customer service great and very fast at responses.
Craig G. | Sep 2020
I am very happy for the all work done by loan officer and approved my load with good rate.
Mukesh S. | Oct 2020
Tom and his team always delivered. The experience of refinance/loan approval is pleasant and smooth.
Narender J. | Nov 2020
Easy, seamless process. Great customer service.
Susan B. | Dec 2020
They are reliable, offer good rates and are efficient
Arturo N. | Jan 2021
Jeff and team worked hard and fast amidst everyone refinancing. Would work with them again!
Joel S. | Aug 2020
Tom and his team came through in very tight schedule
Dariusz D. | Sep 2020
Always great communication with Jeff Karlin. Always answers my questions quickly
Carol D. | Nov 2020
They kept me well informed and it was a simple process to go through.
Douglas S. | Dec 2020
Tom Lavalee was referred to us and Tom and his team were terrific to work with!
Steven B. | Jan 2021
Amazing service and amazing team
Donald M. | Jul 2020
seemed fairly seamless to complete the process
Kirk C. | Jul 2020
Thorough, easy to work with, quick responses, great rates
Lori T. | Jul 2020
fast, efficient, great rates
Joseph A. | Jul 2020
The communication was great.
Barbara C. | Jul 2020
The team worked hard to navigate through unique times with COVID-19.
Lyda H. | Jul 2020
Perfect mortgage experience.
Joseph C. | May 2020
Jeff Karlin did a great job guiding me thru the process during an unusual period of time to get a loan. Made an painful process easy, ALWAYS available and ALWAYS responsive. Great work
James H. | May 2020
Excellent professional service
KEVIN C. | May 2020
Great service and regular follow-up
Satish V. | May 2020
Easy to work with and kind
Krista P. | Apr 2020
I was a bit confused at the start of it, but Jeff was always available to answer my questions when the process initiated and even explained the complicated math on the phone- THANK YOU! At a point where I thought this was delaying and wouldn't be possible to close, or when I couldn't send wire payments, Lori made my life easier by reaching out to others to help me. Also, in addition to reducing my interest rate through refinancing, tracking and making payment on the loan using the Guaranteed Rate online portal (yourmortgageonline.com) is painless compared to Northpointe
Daniel A. | Apr 2020
We have used Guaranteed Rate for years -- both home purchase and refinance. We've recommended them to many.
Kent F. | Apr 2020
Excellent customer service and smooth process
Kevin P. | Feb 2020
Amazing customer service, friendly, efficient,professional
Kimberly S. | Dec 2019
seamless management of the process and great rates!
Richard B. | Dec 2019
They are extremely helpful and make this a painless experience
Justin B. | Dec 2019
Jeff was fantastic! He answered all my questions with great detail and definitely knows his stuff!
Blake T. | April 2019
Jeff was fantastic. I came into this process feeling clueless and nervous, but Jeff took the time to explain everything in terms I could understand, loading me up with all the key information I needed without overwhelming me with things that didn’t matter to me. He was also always available and patient when I needed help or had a question. Plus, I did comparison shopping beforehand, and I feel like I ended up with a great deal here!
Daniel R. | October 2018
Jeff was fantastic! He answered all my questions with great detail and definitely knows his stuff!
Blake T. | April 2019
Jeff was fantastic. I came into this process feeling clueless and nervous, but Jeff took the time to explain everything in terms I could understand, loading me up with all the key information I needed without overwhelming me with things that didn’t matter to me. He was also always available and patient when I needed help or had a question. Plus, I did comparison shopping beforehand, and I feel like I ended up with a great deal here!
Daniel R. | October 2018
Jeff Karlin was a fantastic Loan Officer. He was always available to answer questions, no matter how small. He was also able to get me mortgage estimates within an hour or 2.
Ryan L., October 2018
Jeff and his team absolutely knocked it out of the park on our loan. We sold our home and by the time we found one to purchase, we had 2.5 weeks to close on the same day as our sale. Jeff made it happen and his team never missed a beat. They were ALWAYS communicative, were quick problem solvers, and at every turn, led us through this experience in a professional and amazingly helpful manner. Jeff secured a customer for life after this loan!
Joel S. | September, 2018
Really good in what they do.worked out good with them.
Irfan A. - Naperville, IL | Aug 2023
Jeff Karlin is personable and helpful!
Mary B. – PALATINE, IL | March 2015
Easy to work with. Patient with us.
James B. - Woodridge, IL | Mar 2023
Fast, helpful and dedicated
Derek R. - Chicago, IL | May 2023
Excellent service; great people and technology.
Junior P. - Chicago, IL | Aug 2023
Everything was just wonderful! Jeff was outstanding! He was prepared and prompt in answering all of my questions!
Mary B.-- Palatine,IL 4/25/2014
Great rate, great service, timely close
Deborah C. - Panama City Beach, FL | May 2022
Great service from Jeff Karlin’s team
Arturo N. - Orlando, FL | Jun 2022
We received excellent communication throughout the process. Everyone was friendly, professional, and answered all of our questions in a timely manner. They are the best!
Jillian G. - Mchenry, IL | Jul 2022
Long history of working with Guaranteed Rate and was satisfied with the people they worked with.
Zenon B. - Elkhart, IN | Aug 2022
The terms of the loan were fair, and Tom Lavallee and his team were very prompt, professional and thorough.
Alexander T. - Evanston, IL | Dec 2022
Excellent customer service from Tom and his whole team, and competitive interest rates.
Alexander T. - Evanston, IL | Feb 2023
Great team to work with! Knowledgeable and prompt
Margaret G. - Palatine, IL | Mar 2023
The entire process using Guaranteed Rate was smooth and easy! Tom and Jeff made me feel like I had a team of people willing to help me get what I was looking for! Highly recommend!
Kathryn S. - Palatine, IL | May 2023
Two reasons -Tom Lavallee and Jeff Karlin. These two young men helped me get the loan for the house I always wanted.
Robert P. - Naperville, IL | Jun 2023
great team, great response time, very caring and friendly
Dmitry E. - Highland Park, IL | Aug 2023
Experience with the company and never ending commitment to serving the customer.
Michael S. - St. Charles, IL | Nov 2023