What specific steps do you use to help your customers find the best home loan for them?
The first thing I want to know is your ultimate goal. Are you looking for your first home while staying on a strict monthly budget? Do you need cash out for renovations? I will review all aspects of your finances including income, credit, liabilities, and assets. After this, I will explain what options are available and the differences between them. I'll provide details about how the process will work and then set off in helping my borrowers obtain their goals.
What part of the home loan process do customers find most difficult and how do you help them through it?
It generally seems to be the belief that the entire mortgage process will be a drag. When in reality, it's not. Most of the work is done on our side, which is the way it should be. Using our online application and services makes the whole process easier than ever. Just upload and electronically sign. After that, we can handle it from there!
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
I started gardening on a whim last April and found myself obsessed within a month. By June, plants had taken over my living room and roof. I found myself offering tomatoes and peppers to every one via social media. This year I joined a community garden where the produce is donated to local food shelters around the Chicago area. It's a tiny plot but it gets much more sun than my living room so the plants are happy :)