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Michael Custodio

VP of Mortgage Lending
1100 Dexter Avenue N, Suite 100, Seattle, WA 98109
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NMLS: 152617
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Michael and his team were great and extremely helpful with securing our loan for my wife's and my first home. During the entire process Michael always to hop on the phone to answer any questions I had about the intricacies of the loan.

Ryan M.

This was a really rush job. We did not expect to find a house so quickly and we had originally thought we would pay for it in cash, by liquidating assets, so we didn't have any lending institution lined up. Our bid was accepted because it was a cash offer, but then we realized the tax consequences in part from discussions with our loan officer. Getting the loan in place with just a one week extension was a real feat, for which I am very grateful to Michael and his team.

Linda B. May, 2016

Michael was fantastic! Very responsive, friendly, and knows his business well.

Jeff D. May, 2016

Michael Custodio was the only loan officer that could create a reasonable loan for a very complicated piece of property. I had gone to BOA and E-mortgage before choosing Michael. Michael is very detail oriented, a great listener and communicator. It was a long road to get to the final signing due to all the required documents, but Michael made is seamless. I recommend him to anyone I meet that is looking for a refinance or mortgage.

Joan M | 2.26.16

We had a great loan experience with Michael, who always went out of his way to help us during the process and answer any questions we had. I would highly recommend him and Guaranteed Rate to anyone purchasing a home.

David W | 2.12.16

Michael Custodio provided excellent customer service: A+. His ability to thoroughly explain the process, answer all my questions, and his follow up throughout the entire process resulted in a very positive experience. Thanks, Michael and crew!

Shelle D. - Seattle, WA | Jan. 2016

About Michael

I was raised in the Seattle area and was fortunate to get into the University of Washington. My wife and I enjoy the downtown Seattle life; walking the Seattle Sculpture Park to Pike Place Market to walking to the sports stadiums and theaters. We enjoy wine and make an annual trip to Walla Walla.

Michael interview Q&A

How long have you been in the mortgage business and what inspired you to get into it?
17+ years. I started in banking as a teller and saw people's excitement when they bought their first homes. They were building their futures with this first home. I wanted to be part of this excitement and building futures.
Who is your typical customer and what questions do they typically have?
My typical customer is the person who wants to build a portfolio of homes; from their first home to vacation to rental homes. The customer sees the benefit of homeownership and understands that this could create a sound financial future. They ask how this can be accomplished.
What specific steps do you use to help your customers find the best home loan for them?
I ask the customers what are their Dreams and Goals; What do they want to accomplish; What is important to them; What their priorities are? Mortgage financing is a tool that everyone needs and should always be viewed as part of the customer's overall financial plan and goals.
How long have you been in the mortgage business? What awards have you won?
Over 17 years, I have received numerous awards; Mortgage Banker/Top Producer of the Month, Circle of Excellence. The best award is becoming friends with my clients and being part of the family. Yes, this sounds corny. I treat my clients as if they were my own family.
What are the pros and cons of a fixed rate mortgage versus an adjustable rate mortgage (ARM)?
Fixed Rate Mortgages provides you with the knowledge that your loan payments are the same throughout your loan term. An ARM loan provides the flexibility of a lower rate & payment with a shorter fixed rate term.
Tell us about a specific challenging borrowing situation and how you got the mortgage closed and funded.
We assisted a Veteran & Spouse with re-instating his VA Benefits in order to purchase a new home and keep their departure residence as a rental/investment property.
What advice would you give new or first time home buyers?
Pay your bills on time and make a budget for your housing payment. Make sure you have a life after buying a home. Do not be a slave to your mortgage payment.
Tell us about a mortgage product that consumers may not be aware of?
VA- Veterans Administration loans are for Honorably discharged or active military. Sometimes "Other" Discharge military are eligible for VA Loans.
How has the mortgage industry changed since you started, and what would you expect in the future?
The mortgage industry is getting back to fundamentals. We loan to individuals who pay their bills, have a job and file their tax returns. In years past, you could apply with a napkin. I expect more fundamental financing in the future. We learn from our past to protect our futures.
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing? and
What can borrowers do to insure a smooth mortgage underwriting process?
Provide all of their supporting documents up front and share all important or incidental futures plans in the beginning of the process. Let us know if you have a vacation or work travel while we are in the home buying process. We can work through most obstacles if we know what to work on up front.
What provides you with the most satisfaction in your job as a Loan Officer?
The most satisfying part of my job is getting borrowers into their homes when they think they have to wait or when I can save them hundreds of dollars by re-allocating their household expenses. Mortgage is a financial planning tool, not just something to buy a home.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
Binge watching Netflix and drinking wine. Going to sporting events and the theater.
Tell us something that makes you unique or something wacky, yet interesting about you?
I love to COOK! One time, I hosted a poker party for the guys; I made Pita Bread with Tzatziki Sauce and Crýme Brulee and wine. My friends thought I would have chips & dip and cigars and beer but I wanted to "Class Up" the party!

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