GuaranteedRate - Mortgage Company

Patrick Ruffner

VP of Online Strategy and Innovation
1806 W Cuyler Ave, Suites 1W, 2E, and 2W, Chicago, IL 60613
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NMLS: 364050
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TestimonialsCustomer testimonials Read more

From start to finish....and all the steps along the way.....Guaranteed Rate was AWESOME! Everyone on Patrick's team were great! My husband and I really appreciated the professionalism of all members on the team and each & everyone of their goals were the get the loan for us so we could move into our new home! Although the concept of obtaining a loan over the internet was a bit new to me as I'm a little old school thinking you need to walk into a building & talk to a live person to...

Tracy M. | December 2016

This was the easiest re-fi that we've ever done. It was completed in less than 30 days, everyone was on top of all of the items needed and the process when through smoothly. We could not have asked for more!! Thank you!!! The whole team was excellent!!!!

Sean S. - Carlsbad, CA | Jan. 2016

Patrick was great. Very helpful, responsive and professional.

Mary T. – Fort Mill, SC

My initial contact was with Patrick Raffner. From the very first point of contact this has been an awesome experience. I never imagine a refi could go as smoothly & quickly as ours did.  He was very prompt and professional in all his responses to me and provided us with a wide range of options to work from. Everyone was friendly and efficient, answering all my inquires very quickly. We closed in the comfort of our own home & they were able to meet after 6PM, which accommodated our work...

Michele J. – Louisville, KY

Patrick was very responsive and the first part of the process had good technology automation to get paperwork done. Patrick and team rocked!

Todd M. – Pleasanton, CA

Patrick Ruffner and his team members were very responsive and very knowledgeable

Sebuh D. – Syosset, NY

I was satisfied with the speed and level of communication.

Andrew M. – Northbrook, IL

Patrick, Anna, Diana, and CJ were all great. Very thorough and kept things moving quickly.

Darren B. – Frisco, TX

It's been over 10 years since I purchased a home. Online brokers didn't really exist when I bought a home back in 2001. The low APR made it enticing and worth exploring. Patrick and his team made sure the process was simple, concise and expectations managed. Issues and concerns that arose were promptly addressed by the appropriate contact within his team. We are extremely pleased with the entire process. I would highly recommend Guaranteed Rate to anyone interested in obtaining low cost...

Roland W. – Seattle, WA

“Patrick Ruffner and his team did a fantastic job getting my loan closed in less than three weeks! Thank you for such great communication and speedy work!”

Alexander A. – Madison, MS

Patrick answered my question and replied to my emails quickly He was also very thorough with his answers It went really well, it was very smooth. Everyone was very helpful. I was really stressed about it because I had never done this before but everyone I worked with really helped and explained the whole process for me, I would recommend any of my family or friends to use Guaranteed Rate.

Tomas H. – Del Rio, TX

"It was a very smooth process and it went much faster than we expected! I would recommend Patrick to anybody, in fact we've already told several people about him."

Robin T. – Cedar Hill, MO.

"Patrick and his team of experts he works with were great! We are ecstatic that we were able to get through this loan process so quick and easy! Thanks everyone!"

Rachel R. – Cedar Hill, MO.

"Patrick's communication was great and he was very professional and responsive. I've tried to work with a few companies before but you guys really have the process streamlined."

David M. – Woodridge, IL

Everything went very smoothly. Both CJ Gutsmiedl and Patrick Ruffner have been great during this whole process. I truly appreciate all of everyone's hard work and patience. I will definitely be passing on the good word to my friends and I'm looking forward to doing business with you guys in the very near future. The representative from Ravenswood Title Co. was very cordial and professional and took time to answer any questions that I had.

Abdel Y. – Wood Dale, IL.

"Everything ran smoothly, it was almost effortless on my part. I'm not good with computers, so it was perfect that the staff overnighted documents to me. They never once made me feel uneasy about the extra steps I created for them. Pat, CJ, Michelle,and Courtney were all wonderful! The closing was in our home, so it was actually very nice, convenient and quick. I thought for sure with so many people working with this loan, things would get confusing, but I was wrong. Hats off to Patrick and...

Donna G. – Elk Grove Village, IL

"It was good! What I wanted was a painless experience and it was! No problems! I know it's tough these days with new regulations and rules but that's to be expected, given that, everything went really well. I'd recommend Patrick to anyone I know. "

Devin N. – Saint Charles, IL.

Everything went great. Patrick, Michelle, Brooke and the whole Guaranteed Rate team made the process feel seemless and very controlled. They are great professionals.

Carols L. – Downey, CA

Patrick Ruffner was fantastic and took care of everything. He got back to me quickly with any answers I needed and helped to explain things to me.

Erika S. – Libertyville, IL

Patrick Ruffner's team worked hard to meet the expedited time-frame needed to quickly close a short sale by the selling bank's deadline… This is already the third time I've used Guaranteed Rate… All were very positive experiences with great customer service.

Fayetta M. – South Elgin, IL

About Patrick

Patrick Ruffner is a Branch Manager/National Relocation Manager that has 6 years of experience in the mortgage industry and has been with Guaranteed Rate since 2009. In 2014, he was ranked #130 in the Scotsman Guide’s Top 300 Originators and #99 in Mortgage Executive Magazine’s Top 200 Mortgage Originators in America. In 2015, he moved up the Mortgage Executive ranks to be listed as #74 in the Top 200. He has been a member of the President’s Club for the past 4 years and joined the Chairman’s Circle in 2015.

Patrick has lived in Chicago his entire life and continued his college career in the suburbs of Chicago, studying at Benedictine University in Lisle, Illinois. He received a well-rounded education through studying outside of the industry and majoring in biology. Patrick is a sports fan that spent 18 years of his life playing soccer before an injury ended his career, thus relegating him to the position of Superfan.

Patrick interview Q&A

What specific steps do you use to help your customers find the best home loan for them?
Information is the key here. Determining my client\'s goals and desires for their future and the future of their home will help determine the best options available. Every home buyer has their own priorities when choosing a mortgage. Some are interested in keeping their monthly payments as low as possible. Others are interested in making sure that their monthly payments never increase and would be a better candidate for a fixed mortgage. And still others pick a loan based on the knowledge they will be moving again in just a few years. The best advice comes from reviewing their current situation and what the future holds.
How has the mortgage industry changed since you started, and what would you expect in the future?
The biggest change in recent years has been the amount of documentation and review that goes into approving a loan. In the past, the process was much simpler from an underwriting standpoint in comparison to today. In the current market patience and understanding is key. There are continuous changes in the industry, but with the right amount of communication and understanding my team can complete the process in a timely fashion.
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
Aside from a personal conversation regarding your loan the best resource available would have to be our E-book \"Demystifying the Mortgage Process\" This will provide the basic building blocks to understanding the loan process. Please send me an email or give me a call and I can send the link to this excellent resource. You can always reach out to me or my team at any time and we are readily available to answer any questions you may have. With a great team behind me with over 27 years of experience in the mortgage industry we are well tuned to the intricacies that go into closing your loan and making the process a painless one that ends in success.
What provides you with the most satisfaction in your job as a Loan Officer?
There are two instances that provide me with great satisfaction in my job. The most satisfaction comes from the smile on my client\'s face after they have completed the purchase of their first home. The second would be when I receive a referral from a client. Whether it\'s the refinance of an existing home, the purchase of their next home, or the first time home buyer closing for the first time, a referral indicates you have gone above and beyond. A borrower that gives you the opportunity to provide the same service to a friend and family member indicates a job well done.
Tell us something that makes you unique or something wacky, yet interesting about you?
My unique quality would have to be my memory. Whether it was last month, or last year that we spoke I have the uncanny knack to recall the conversation and details. This especially applies to anything numerical as numbers just seem to stick better.

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