What people are saying... What people are saying... Back to profile
Paul Hirschauer was so wonderful! He walked me through step by step along the way. He thoroughly explained everything to me so that understood. He and his team are very knowledgeable, helpful and patience.
Lillie Y. - Hastings On Hudson, NY | Mar 2022
All members and folk I interacted with were incredibly helpful and understanding. its whats made me a repeat customer
Meredith M. - Bridgewater, CT | Feb 2022
Personal care from Paul Hirschauer.
Paxton B. - Brooklyn, NY | Jan 2022
Good rates, excellent customer service.
Shawn B. - Litchfield, CT | Dec 2021
Highly qualified supportive & knowledgeable staff
Mehnaz M. - Houston, TX | Dec 2021
Great service. Staff was professional, friendly and knowledgeable.
Mathew R. - Roxbury, CT | Dec 2021
Paul and his team were all great. Always got right back to me and couldn't be more helpful on every issue
Mark S. - Danbury, CT | Dec 2021
Easy to work with, people were professional and good on follow through.
Beverly D. - Woodbury, CT | Oct 2021
Excellent Customer Service, great team of people who really value their clients.
Christopher B. - Tuxedo Park, NY | Sep 2021
Great attentive service; clear easy to use process.
Andrew J. - New York, NY | Aug 2021
Paul and team are great! It is my third time working with them.
Carlos Gustavo R. - Rye, NY | Jun 2021
Excellent staff to deal with.
Paul F. - Cheshire, CT | May 2021
Our broker Paul is fantastic - he is the reason I continue to come back to Guaranteed Rate for my needs, as well as refer many friends and colleagues to his team
Benjamin M. - Stamford, CT | May 2021
Paul was supportive, & he and his team were professional and got it done.
Lisa G. - Brooklyn, NY | Apr 2021
Paul, Anthony, and Denise were wonderful throughout the entire process. We have a complicated situation and this took longer than it could have because of it, but the entire team was patient and responsive. I can''t thank them enough.
Jason K. | Mar 2021
It was relatively easy to find a good mortgage over the phone and computer, and they took time to help us through everything.
Jayne K. | Mar 2021
I have been extremely satisfied by the responsiveness, clarity, helpfulness and ultimately result in my dealings with Paul Hirschauer''s team
Luis P. | Mar 2021
Guaranteed Rate worked with us on every step of the refinance process and made it as seamless an experience as possible.
Samantha P. | Feb 2021
Great customer service. Timely in communication. Helpful. Kept me informed as we went through the process.
Priscilla Jane J. | Sep 2020
Excellent understanding of my requirements and execution and through to closing
Sarah P. | Nov 2020
Amazing Service by Paul Hirschauer and his team , always putting the customer first !
Lampros K. | Feb 2021
Because Paul Hirschauer and his team are really attentive and friendly.
Melora M. | Sep 2020
Outstanding support and professionalism
Mathew R. | Nov 2020
We received great friendly service
Michael N. | Dec 2020
Prompt responses to any questions, everything was handled professionally & quickly
Marsha D. | Aug 2020
Paul Hirschauer was great to work with; professional, responsive, and very knowledgeable.
Eric R. | Sep 2020
Very easy to work with. Didn't get the perfect score because some of the initial numbers I was given ended up being wrong for 24 hours before I was notified.
Ryan N. | Nov 2020
Because of the team that helped me and how they made the process easy to understand and made sure that it all went smoothly
Sara M. | Dec 2020
Fast close, easy electronic process
Mathew S. | Jul 2020
Paul Hirshauer and his team did a great job.
Thomas W. | Jul 2020
Excellent follow up and communication. Very professional, helped me get a great interest rate and made the closing process easy.
Michael K. | Jul 2020
Paul Hirschauer in particular did an amazing job!
John M. | Jul 2020
Paul and Anthony were very easy to get a hold of when needed and made the process very easy.
Michael G. | Jul 2020
Paul and his team delivered on what they said they were going to do.
Henry S. | Jun 2020
Paul did an AMAZING job throughout the process, extremely efficient and great at communication throughout.
Anthony R. | Jun 2020
Outstanding Team Leader, Paul Hirschauer, assistance and accessibility - Effective staff support
Tulio E L. | May 2020
Everything was extremely fast and super smooth.
Ian G. | Apr 2020
Paul is fantastic, will always return for all of our needs
Benjamin M. | Mar 2020
Excellent service, prompt response on questions and a very speedy mortgage process with no hiccups that delayed closing
Neil G. | Mar 2020
very professional, crest problem solving, efficient
Sandra B. | Feb 2020
They were thorough and exhibited tenacity.
Jerry M. | Feb 2020
excellent on two difficult financings
Jeff P. | Jan 2020
Everyone we worked with was focused on helping us quickly get the right loan.
Julia C. | Dec 2019
They communicated well and their end of the closing went smoothly.
John S. | Dec 2019
Amazing service and attention given to me
Christopher S. | Dec 2019
The entire mortgage process went very smooth enabling us to close on the scheduled date
Steve S. | Nov 2019
i Was very satisfied with the professionalism and speed that Paul Hirschauer and his team used to get me my loan.
Peter E. | Dec 2019
Amazing service and attention given to me!
Christopher S. | Dec 2019
The entire mortgage process went very smooth enabling us to close on the scheduled date
Steve S. | Nov 2019
Extremely responsive and helpful team! Top-notch service.
Melissa C. C. | June 2019
Paul, Anthony and Fern made the mortgage process seamless. Since I used a VA loan, there were a ton of hoops to jump through but never without clear direction from the team. I will highly recommend GR to any potential home buyers in the future. Thanks to all that helped.
Ethan G. | June 2019
The entire process was great. We received constant communication from whichever individual was assisting us during process. Our questions were answered quickly and ultimately our loan was approved and we closed on our house on time.
Ryan N. | June 2019
Paul was an absolute asset in the home buying process. He answered all of my questions and worked diligently to secure the best loan for my situation. He and each one of his team members were knowledgeable and courteous; I fully intend on referring them to anyone in need of a loan.
Michael C. | May 2019
Mr. Paul Hirschauer was truly excellent. Always responsive, friendly, and professional. A real pleasure working with him. I extend the same praise to the entire Guaranteed Rate team. They made my home purchase significantly easier and with less stress.
Emre N. | January 2019
Paul Hirschauer, the team at Guaranteed Rate, made the whole process easy. Thanks again!
Alistair C. | January 2019
The entire team was amazing. I knew I was in good hands from the start when Paul first spoke to me and gave me confidence that he could secure a mortgage for me. He took a daunting task and made it easy. Each person was patient and supported me through the process. It was truly a great experience. Paul is a gem. Thank you for helping me buy the house of my dreams.
Joann M. | November 2018
Thank you so much for being so easy to work with. You certainly made this one happen and your follow up was excellent!
L.R. | November 2018
My wife and I are a good credit risk, but we were definitely a “story” living overseas, looking for a mortgage for a second home, one of us a non-US citizen. To be honest, I expected the fact that we were a story would mean it would be simply too difficult these days but our loan officer Paul Hirschauer as really excellent as were the other GR officers. Really appreciate their work and would certainly recommend them - and GR
Jim G. | November 2018
Paul Hirschauer was a big part of the process and if not him we would not have made it. Very professional and diligent. It was a real pleasure to work with him and his team.
Carlos F. | October 2018
Paul, Kristine, Mike and Harris were all great, very thorough and I feel like they took the time to explain everything and seem to have the process down to a science! Thanks
Whitney F. | October 2018
Paul Hirschauer and his whole team were great. They are both extremely professional and a pleasure to work with. I'll use them every time. Thanks!
John V.B. | July 2018
Paul and his team went above and beyond far exceeding our expectations to close on our home.
Brittany H.
My loan officer, Paul, made me comfortable and guided me through the process with patience. At every stage I felt GR was my friend and ally, a feeling that is absent when working with most financial institutions, especially when trying to get a loan.
Jinesh P.
Paul was with me through several opportunities and with his help I have as finally able to close in one. Paul is super responsive and while he has a team that works with him, he’ always make sure you know he is available. He answered every question and handled every issue in a professional manner that also showed a human touch. I would and will recommend Paul without reservation.
Douglas P.
The team was awesome!!! Could not have asked for a better experience. Thank you.
Robert R.
You were on top of this transaction all the way through. It was great working with you.
Maria Teresa D. - Realtor
Thanks Paul - I really appreciate your help on this and all of the hard work. All of your efforts and those of your team are much appreciated. I will likely have some referrals for you.
Jeff P.
I wanted to thank you for all of your hard work and help with my mortgage. You made the process move quickly, smoothly, and I am very grateful I chose guaranteed rate. Thank you!
Sarah F.
Everyone was fantastic! Paul Hirschauer, Annie Kuehl, Mike Dye, DJ Deolitsis, Mike Murphy were awesome. I couldn't ask for a better team. They made sure my loan and mortgage experience was smooth and trouble free. I would absolutely recommend them and hope that anyone who uses them in the Connecticut area would have as great experience as i did!
Jessica R.
Paul Hirschauer, Michael Rivera, Robert Lemaire, Constantina Salerno and the rest of the team were exceptionally dedicated, educated, thorough, and patient. My wife and I are grateful for their excellent service!
Douglas C.
Paul Hirschauer was a pleasure to work with. He is proactive, knowledgeable, and worked hard to make sure the solution was right for me.
Sana C.
To Paul and his team for finding a bank that was willing to create a mortgage for two generations and for patiently holding our hands under unexpected and extenuating circumstances…. A thousand thanks and a hundred hugs!
Nancy, David and Peter B.
Hey Paul! You're team was amazing! Everyone of them from start to finish. They answered all of my questions patiently and happily. They were all very responsive and truly cared about getting us through the process as easily as possible. It was truly a pleasure working with you and your team! If I could afford to buy another house tomorrow I would use you again tomorrow! Thank you so much for all of your help.
Ariel E.
Paul and his team were very professional and helped us with every step in the process. This was our first time buying a house and they were very good at keeping us in the loop of what was going on! Paul and his team had great customer service skills and patience with my wife and myself as we were very nervous about the whole process and probably asked them more questions than they are used to!
Winthrop H.
Paul is a unique and invaluable asset to Guaranteed Rate. The only thing I would recommend is more Paul Hirschauer's!
Howard G.
The alternative rate structures were laid out clearly. The service was extremely efficient and the rate was very competitive. Paul Hirschauer is excellent.
Rebecca D.
Every aspect of the loan process was handled professionally and well. Paul and his team are to be commended for their high level of service that exceeds expectations.
Mark M.
Don’t fix what’s not broken. Flawless Service! We were very fortunate to find a team like Paul’s.
Brian and Timea L.
Every call and/or email was professional, courteous and outstandingly handled. Many thanks for your support from start to finish. A great team to work with.
Michael and Ruth V.
Every aspect of the loan process was handled professionally and well. Paul and his team are to be commended for their high level of service that exceeds expectations.
Mark M.
We received the best service ever! Paul and his team did a superb job communicating with me and getting us into our new home in only three weeks! We are thrilled with the level of professionalism and dedication. Many thanks!
Emily G.
“Paul and his team were great, everything moved smoothly and was a great experience. I will recommend Paul highly, because he is a wonderful person to work with. Thank you Paul!”
Maura F.
“Overall we had a great, virtually seamless experience! Paul immediately took control of everything and made it very easy, communicating and working very closely with our attorney and realtor. He was available around the clock at the most important stages of our process and always responded to me right away. I would definitely use Guaranteed Rate again, without question, and I would certainly recommend them to anyone. Full concierge-like service!”
Barbara E.
Paul and team were fantastic! Very professional, useful insight about structuring mortgage, not pushy and had my best interests as a focus. Thank you for all the help!
Benjamin M.
Paul was great! he was able to quickly and accurately define our needs and talked to me in a professional and caring way.
Craig P. & Janet J.
Paul Hirschauer and his staff are very knowledgeable. They answer questions clearly, take and return phone calls promptly and are so nice. A sincere thank you to Paul and his staff for making the refinance process painless!
Sona L.
We received the best service ever! Paul Hirschauer and his team did a superb job communicating with me and getting us into our new home in only three weeks! We are thrilled with the level of professionalism and dedication. Many thanks!
Emily G.
Paul and his team knew exactly what was needed and when and helped us seamlessly through the process. Would highly recommend!
John W.
I have been using Paul Hirschauer and his team for the past 10 years. Always great work from them and efficiency when it comes to all the details of a loan.
Alain & Emily P.
I have never used a broker before in the many houses I have bought and mortgaged over the years. It is a new world in banking however and I am glad I had your help in negotiating these new rules with new players. I did not think I would ever have gotten as good a deal as you found for me. I am completely satisfied with your professionalism. It was wonderful to have you answer my questions and deal with my impatience in the final wrap-ups of my mortgage.
Dan R.
Thanks to you and Guaranteed Rate our closing went very smoothly today. In fact, out of several closings and refinancing that we've done so far in our life it has been the best! We will highly recommend you to all of our friends who need your services!
Calin & Emily M.
Wonderful service and a wonderful experience
Peter J.
We are deeply grateful for your extraordinary services. Be assured we will continue to recommend you to anyone in need of your excellent service.
Lindsey & Jane G.
Your team was friendly, professional and went the extra mile. It was a pleasure doing business with you. You run a very accessible operation and take some of the pain out of all the endless paperwork. Thank you!
Donald & Susan K.
The service was amazing and I will refer anyone/everyone to your office. They were prompt and receptive to all my concerns. The team was understanding and made me fell comfortable with the whole process.
Nathan M. & Marsha D.
Paul and his team were wonderful throughout the entire loan process. I was so impressed with the care and service of the team that I have already recommended your company!
Kristen W.
Everyone was courteous, professional, competent and responsive. A great experience. Made the whole process painless. Would strongly recommend Paul and his team!
Glenn P.
The service was excellent and highly professional. Paul was prompt, efficient and effective. We got a great rate in a difficult market. We are highly satisfied with the service and with our loan.
Michael and Helen M.
We had a very good experience working with Paul and his team on the refinancing of our mortgage. It went smoothly, without any problems. Your professionalism is much appreciated. We are happy with the outcome. Thank you!
Teresa F.
The process was clear, professional and was conducted as quickly as possible. We are very satisfied and grateful to own our home in such a timely manner and with as little confusion as possible for first time home buyers. Paul was professional, thorough and kind.
Amanda S.
Friendly, excellent service. As always Paul and his team dlievered what they promised in a timely and professional way.
Fred B. and Lisa P.
Everyone at GR was courteous and efficent. Jennifer Laurer went out of her way when last minute requirements were imposed by the bank and threatened delay.
Raymond and Judith M.
Very simple and seamless process! Very efficient, quickly done, very easy on our end and everything was taken car of for us. Thank you very much for all your help and expertise in our refinancing. It made it very easy and simple for us to do.
Douglas & Amy S.
Very happy with the experience! This was one of the easiest home purchases we've made! Paul thoroughly explained the process and followed through on everything he said he would do! Without question, I will recommend your services to everyone who is interested in purchasing a home.
Sidney G.
Very prompt, professional and courteous with our questions and lack of experience with the process – made it an easy process. Thank you all again for getting us a loan and for making it such a smooth and easy experience.
Winthrop and Cara H.
Paul and his team treat me like a knowledgeable professional - no talking down. Paul gives great service - courteous, finds a good rate, and follows through. He makes the process easy.
Craig P.
I would gladly recommend friends and family. Paul has excellent communication, true professionalism, and integrity throughout the process. I am a repeat client and would most certainly contact GR again should the need arise. Paul and Jennifer are true professionals in the industry. Many Thanks!
Stephen C.
This is the second mortgage I have closed with Paul and his team in the past 6 months - he is fantastic, cares about his customers, has client's best interest in mind, and has sound advice. I will be sure to refer everyone with mortgage needs to Paul and Guaranteed Rate.
Benjamin M.
The team was responsive, courteous and professional, and understood my needs. Paul and his team do a great job. I have now done a number of transactions through Paul and his team, and each time the experience is a plus.
Paul and Nancy M.
Paul is great at maintaining the line of communicaton throughout the loan process. This I believe sets your organization apart from others. Team was prompt, able to clarify process, move process along, kept me informed, and overall did a great job throughout the loan process. I have already given. I have already recommended Paul to family and friends.
Derek and Wendy A.
I've been very satisfied with Paul and GR. Prompt responses to questions; frequent updates on status, total professionalism. Ability to get things done and able to deliver on promises. I have referred others to Paul H. and will continue to do so whenever I learn of someone looking for mortgage-related services. Paul and his team are best in class. Always honest and willing to go the extra mile. A pleasure to work with.
Anthony R.
We loved working with Guaranteed Rate. They got the job done and were straight forward with us. When no one else would give us a mortgage you guys went above and beyond and got the job done. Paul even came to the closing which was amazing...I have never heard of a broker coming to the a closing before. That meant a lot. Without a doubt will I recommend guaranteed rate to friends and family. And if we buy again we will be using you guys again!
Elizabeth M.
It''s mainly about the team. They were always accessible, highly responsive, never judgmental, and were highly committed to getting my mortgage closed despite it being a challenging situation.
Garrett B. - Chappaqua, NY | Jul 2023
Focus on the individual. Clear requests, understanding of next steps and available support.
Caroline K. - Bedford Hills, NY | Jul 2022
From start to finish I felt like I was working with a true partner.
David L. - Brooklyn, NY | Aug 2022
Consistent support through the mortgage application process.
Alex D. - Cheshire, CT | Jan 2023
The whole G R team brought a great sense of urgency to the process that gave me confidence my mortgage application would get done
John M. - Norwalk, CT | Jul 2023
This is the 2nd time I used Guaranteed Rate. Condo purchase in 2022, Townhouse purchase in 2023.
Anthony S. - Carmel, NY | Nov 2023