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We have had a great experience with Guaranteed Rate so far. From answering our questions as we were just beginning our house search to staying in close contact with us during the loan application process, we felt well taken care of and valued as a customer. The team is so down to earth and personable and makes you feel like you are their number one priority. Looking forward to continuing to work with them.
Katherine F. | September 2018
Rick and Christina were always available to explain the loan process to me in a way that a lay person could understand. Every time I spoke with either one of them they treated me like I was the most important appointment that day. I can't say enough positive things about this company and would never want to go back to using just any lender. They go WAY above and beyond! I highly recommend them to anyone needing lending services.
Tara K. | September 2018
Everyone I encountered at Guaranteed Rate was communicative and kind, and helped me understand the process.
Julia S. | September 2018
I've moved many times throughout my life and closed on numerous homes. This was by far the least stressful closing I have ever had. I was kept informed throughout the process and I never had to wonder what to do next. I would definitely use Guaranteed Mortgage and Rick again.
Linda J. | June 2018
The Chapel Hill, NC team is excellent. Rick Parrish help explain options to achieve the mortgage parameters I needed to work for my situation. Rick is a true educator and has a way to explain the information in plain English terms, which demonstrates his command of the knowledge. Rick’s team was responsive, error free, and friendly. Kudos to Guaranteed Rate for hiring friendly people; I will pay more to deal with friendly competent people who knows how to get a job done with quality because I’m confident the job will be handled correctly and interactions will be pleasant. When I am ready to go deeper into house debt or refinance to get out of debt quicker, Rick will be my first phone call. Rick’s team will make it happen. Wonderful experience—as wonderful experience as getting a mortgage can be....
Michael P. | July 2018
Rick Parrish and Christina Guichard were both extremely helpful, patient and and professional in helping us obtain the best loan possible for our home purchase. We would be more than happy to use them again or refer them to others looking to make a home purchase.
Malcom B. | July 2018
The staff was very friendly, clear, accommodating, and helpful. There was some form of miscommunication regarding the origination - I thought we had agreed to 1% to buy down the rate, but it came through as 1.25% - however, the team was very responsive to my queries and we found an agreeable solution to split the difference. Other than that, everything was smooth sailing. We were a more complicated borrower in that we were using retirement income to secure the loan, and everyone helped us get the needed documentation to make it work. Thank you!
Ivy I. | June 2018
I had yet another awesome experience working with Rick Parrish and his team. They were professional, prompt and made the loan process the easiest part of buying my new house!
Lee D. - May | 2018
Rick and his team did a great job.
Matthew D. - May | 2018
Guaranteed Rate - and every staff member we worked with - made closing on our mortgage a breeze! This was not the first time we worked through Rick Parrish and his team - and it won't be the last (unless we never move again!)!
John T. | May 2018
Rick Parrish and his team were great to work with!
Scot W. | April 2018
Rick is the BEST! He made me feel extremely comfortable and simplified the process so that I could understand my options and why we made the decisions we did. He also has an amazing team in Amber and Dawn. I can't imagine going through that process with anyone else - they were all patient and understanding and walked me through every step of the way. As a first time home-buyer it was a bit stressful at times, but they helped me along. 10 out of 10! Thank you all!
Rick Parrish and his team are FANTASTIC!
Rick was a fantastic resource throughout the process. He answered all of my questions and made it a point to get back to me quickly. He made it easier and less stressful to get a mortgage. I have already recommended him to other people. Great service!
Everyone was great and very helpful. A complete breeze getting through the process.
Amazing support staff, great service, prompt and personal responses - wish I could give 11/10! Thanks so much for making a difficult situation easier.
Rick Parrish was great. Always available and helpful.
We had a great experience with the team. They communicated well, treated us respectfully, and kept us updated all along the way. We will use them again.
Everyone was very polite and patient with me when I didn't understand different terms or what information was needed. In the last six years I have purchased three houses and sold two. This was a more detailed purchase, but your staff made it easier than I am sue it could have been with any other firm. Thank you for your help, to all of your staff.
Easiest. Friendliest. Great advice. Appropriate fees. Genuine. Wish I knew about these guys a couple of houses/refis earlier.
Easy to communicate with. Very efficient and completed the entire loan process quicker than requested. Thanks!
Rick and his whole team were great to work with. They made everything easy and transparent.
William S. – Durham, NC | Apr. 2015
A great experience. I was impressed that Rick showed up at the closing. It was nice to meet him in person. All the team members we dealt with were competent and personable - their responses were quick. They listened.
Dennis Y. – Durham, NC | Jan. 2015
Working with a strong team like Jim Moore, Rick, Amber and Dawn was great!
Mary S. - Apex, NC | Nov. 2014
Made the process easy and worked within my constraints. Easy process and good loan product. Very pleasant staff.
Randolph H. - Wake Force, NC | Nov. 2014
Rick and his team went out of their way to help and explain how things worked. Rick even returned our call and counseled us on a beautiful Saturday afternoon when he could have been outside enjoying the day! Rick was great!
Neil K. -- Cary, NC 6/30/2014
Rick Parrish is very good at what he does! Rick and his team were thorough, pleasant and professional!
John S. -- Chapel Hill, NC 6/30/2014
Rick was fantastic to work with! I own my own business so my hours vary. Rick was very accommodating throughout the entire process to help me get this loan done!
Brett G. -- Raleigh, NC 6/30/2014
Rick Parrish is a true gentleman and professional. He knows the mortgage business inside and out!
Jonathan H. -- Houston, TX 6/26/2014
Rick and his team were simply wonderful. I've had several house-purchasing and refinancing experiences previously, but had never worked with such a patient, knowledgeable, available, service-focused team. Truly, hats off to Rick for leading such a great group and for remaining personally available throughout the process. Thank you!
Nathan M. -- Durham,NC, 2/18/2014
Rick Parrish and his team were terrific. Rick was very responsive and helpful. Rick and his team made the entire process stress-free. I will definitely recommend Guaranteed Rate because of the great work of Rick and his team!
James A. -- Yardley, PA 6/23/2014
Rick Parrish is extremely attentive and knowledgeable. From my perspective, he went above and beyond his normal duties to make sure I had all the information I needed and understood what the information meant for me as a consumer. Rick showed up for closing and even clarified some things as we were moving through the documents which I really appreciated.
Nathan O. -- Durham, NC, 2/6/2014
Amazing. Rick Parrish and his staff were excellent in all aspects of our loan process!
Michael S. - Durham, NC 7/2012
Everything went well considering our circumstances. We were trying to obtain a jumbo loan which is arduous in this market. However, Rick Parrish, Sonya Barcomb, and Julie Keever were great. They were on top of all the details and kept me informed every step of the way. I plan to (use Guaranteed Rate) in the future to refinance! Yes, I would recommend Guaranteed Rate to family and friends. In fact, I have already given contact information to 2 friends of mine.
Joe and Gabrielle S. Mayodan, NC 2/2012