What people are saying... What people are saying... Back to profile
Bob Hathorne is the best, been using him for 10 years and will always return based on his quality of service
Laura B. - Chicago, IL | Apr 2022
Excellent Service. Great communication
Eric L. - Estero, FL | Apr 2022
Easy process, professional, friendly, helpful people to work with.
Lynne R. - Estero, FL | Apr 2022
The application process was quick. My representative, Robert Hathorne, was very helpful in figuring out what documents would be required and things that could be done to shorten the process. That was important because our purchase contract had no mortgage contingency
William G. - Sanford, MI | Mar 2022
Seamless process. Excellent communication from everyone at GR.
Mary W. - Bonita Springs, FL | Mar 2022
Robert Hathorne is the best!
Cheryl G. - Estero, FL | Feb 2022
They were quick and efficient
Edward B. - Estero, FL | Jan 2022
There were a couple things that went well
John L. - Tampa, FL | Dec 2021
Bob Hathorne and his team did a marvelous job working with us. I've used Bob before and have recommended him.
Daniel S. - Chicago, IL | Dec 2021
Process was seamless and quick
Roy J. - Estero, FL | Nov 2021
Bob Hathorne was clear, accessible, and knowledgeable. He guided me through the process every step of the way.
Rachelle B. - San Jose, CA | Nov 2021
Robert Hathrone customer service was amazing
Timothy S. - Chicago, IL | Nov 2021
They did an excellent job. It was very quick and easy.
Kristine F. - Estero, FL | Nov 2021
It was a very simple, hassle free experience.
Gregory C. - Estero, FL | Oct 2021
Excellent and prompt service
Prakash T. - La Habra, CA | Oct 2021
Robert was kind and easy to work with
Francine P. - Tamarac , FL | Sep 2021
Great rate and good customer service
Anthony S. - Chicago, IL | Sep 2021
Process is smooth , very responsive and clean documentation .
Suneelkumar B. - Cypress, CA | Aug 2021
Good service and friendly people.
Morgen A. - Oak Park, IL | Aug 2021
Excellent customer service.
Erik W. - Estero, FL | Aug 2021
Extremely efficient process
Grace C. - Glenview, IL | Jul 2021
Bob Hathorne and his team did an excellent job and managed the process all the way through. 10/10.
Matthew W. - Atlanta, GA | Jul 2021
Have used Guaranteed Rate, specifically Bob Hathorne several times and he is professional, courteous, and excellent at his job.
Gregory G. - Orland Park, IL | Jul 2021
great customer service and expertise
Paul S. - Scituate, MA | Jun 2021
Bob Hathorne is the best, I always know I can trust him.
Kambria P. - Chicago, IL | Jun 2021
From start to finish the process was easy and efficient. Also liked that it was easy to do the majority of the process online. Bob Hathorn was awesome to work with and always available to answer questions.
Tammy M. - Chicago, IL | May 2021
very efficient and professional!
Renata B. - Westmont, IL | May 2021
Bob was great at communicating and the process went very smooth.
Ryan G. - South Bend, IN | May 2021
They made all efforts to satisfy my needs
Ljuba S. - Chicago, IL | May 2021
Working with Bob and his team was easy!
Susan K. - Ft Myers, FL | Apr 2021
Timely, responsive, delivered
Mark P. - North Tonawanda, NY | Apr 2021
Very smooth process and easy communication. Worked hard to determine which loan would suit our needs best.
Derek S. | Mar 2021
This is our second refinance with you and so easy!!!
Stacey W. | Mar 2021
easy to work with and timely
KURT D. | Mar 2021
Bob was super helpful! I got a great rate!
EDWARD C. | Mar 2021
Great team of professionals!
Elizabeth S. | Mar 2021
Loved my mortgage guy Robert Hawthorne. Great to work with.
Cheryl B. | Feb 2021
Bob Hathorne and his team were timely, communicated well, always helpful and followed up on everything.
Graham H. | Oct 2020
Robert Hathorne and the team were a pleasure to work with.
Michael G. | Dec 2020
Had good experiences in the past. Made the mortgage and refi process as easy as possible.
DAVID A. | Feb 2021
Everyone acted in such a professional and courteous manner. Bob Hathorne is such a credit to Guaranteed Rate in that no matter my question he took time and explained and answered every question or concern I had. Kudos to Bob!!!
Margaret G. | Dec 2020
Bob Hathorne and his team are outstanding - they take all of the pressure out of the process with their ongoing and clear communication of what is required and what it complete. This is the third time I've used Bob - wouldn't use anyone else - ever.
Susan B. | Oct 2020
Bob is a true professional. No issues with him, ever!
Anthony G. | Dec 2020
Streamlined process; kept informed along the way and any hiccups were quickly addressed and solved.
Raeann O. | Aug 2020
This is the second time using Guaranteed Rate and it has been great both times.
Patrick C. | Sep 2020
Robert Hathorne was very good and responsive
Selma D. | Oct 2020
Bob Hathorne was wonderful to work with! He was excellent!
Bridgett K. | Dec 2020
My experience is very good
Suneelkumar B. | Aug 2020
Bob Hathorne is awesome, responsive and gets shit done. I throughly enjoy enjoyed working with him, the rest of the team and the digital process you deploy. I have already referred 2 others to him as a result.
CHASE T. | Sep 2020
Excellent customer service, easy online application. Bob Hathorne is fantastic.
Eric B. | Oct 2020
Bob was great and went above and beyond to get us a great rate.
Jason P. | Dec 2020
Our agent was there for us every step of the way.
Ryan B. | Jan 2021
Bob Hawthorne and team were very great.
Robert A. | Sep 2020
Totally because Robert Hawthorne was an exceptional loan officer. He went above and beyond to assist. I’m also a real estate broker so I regularly work with lenders. Robert is absolutely the best!
MAUREEN O. | Oct 2020
ease of business and extremely knowledgeable.
Scott S. | Nov 2020
Bob is absolutely fantastic. This is our third time working with him. He is very trustworthy.
KEVIN W. | Dec 2020
Easy to navigate, great support from the banker and team
ANJULLA T. | Jan 2021
The rate that GR gave us was competitive and the guidance and customer service of Bob Hathorne was outstanding in every aspect. GR is lucky to have Bob.
Thomas B. | Jul 2020
Great experience with Guaranteed Rate.
Martin S. | Jul 2020
very professional and attentive
Joseph L. | Jul 2020
Bob was able to get me a great interest rate! He was also great to work with! He was recommended by a colleague and he was great!
Susan S. | Jul 2020
Robert Hathorne was very friendly and informative.
Barbara D. | Jul 2020
The whole experience from start to finish was professional and well handled. Bob Hathorne is an asset to your company and addressed all our questions in a professional and caring manner. I will refer all my friends and colleagues to him for their future mortgage needs. Big thank you to Bob and the GR team.
Josh P. | Jul 2020
Everything was great. The process went very smoothly.
David L. | Jul 2020
Very straight forward, most competitive rate and closing cost.
Joseph M. | Jun 2020
They were amazing to work with from start to finish!
Mary C. | Jun 2020
Process was painless, very simple and we got a great rate
Daniel K. | Jun 2020
Very pleasant and accommodating to work with.
Jarin G. | May 2020
Excellent broker in Bob Hathorne. Great technology for uploading and a fast closing.
MICHAEL G. | Apr 2020
Very helpful and knowledgeable staff.
John B. | Apr 2020
They made it easy to close on my new home
Stephanie S. | Feb 2020
GR was responsive, answered questions in easy to understand way, overall pleasant to work with
Erick B. | Feb 2020
Loan process was like a cake walk Good guidance and support Easy to reach Very Happy
Banumathi S. | Jan 2020
Excellent service by Bob & team and the best interest rate in the market.
Karthikeyan K. | Jan 2020
Bob and the team were awesome. The process was super easy.
JAMES K. | Dec 2019
Bob Hawthorne was terrific
Cheryl G. | Dec 2019
They were friendly, easy to work with and got the job done quickly!
Melissa L. | Dec 2019
They were friendly, easy to work with and got the job done quickly!
Melissa L. | Dec 2019
Bob and his team did an excellent job.
Michael K. | Nov 2019
Everything went great from beginning to end. Everyone was very helpful and professional.
Karen R. | Oct 2019
Very pleased with Bob and his team on the whole load process. Thank you.
Steven P. | Sept. 2019
Bob was great to work with. He kept me informed through every step, and we communicated daily for the length of the process. I would like to work with him again.
Scott D. | Sept 2019
From the very first step I felt I had a team of people working behind the scenes. From Bob to Mike Crawford I always had someone to talk to about any questions I had! Great experience!
Jacob R. | August 2019
Process was straight forward. Loan officers were very on top of all details. Gave me sufficient time to complete required items and steps. They were all very willing and helpful to answer questions and help with problems. So happy with rate that I got and everyone was great to work with. Thank you!!
Cathy O. | July 2019
Robert Hathorne was so pleasant and accommodating. He returned calls quickly. He is a great guy! His team was great.
Carolina V. | July 2019
Bob Hathorne is the reason we keep coming back to Guaranteed Rate to be honest. This was my 3rd time dealing with Bob and it’s been more enjoyable each time than the last. Thanks for all your help!
Akanksha P. | February 2019
Bob made everything easy for us. He was always available and on top of everything. He made our experience to be very good. I would definitely recommend him to my friends and family.
Tsion K. | November 2018
Really enjoyed working with Bob, super responsive, honest, and well organized. He is a credit to your brand. He was recommended by a broker friend of mine in response to my needing a loan officer that would stay on my deal aggressively and get it done. I had 5 companies in my initial group to choose from. He immediately stood out. Thanks
Rick S. | October 2018
Bob Hawthorne went above and beyond through the whole process. He is very knowledgeable and professional
Taryn R. | September, 2018
Bob Hathorne was great!! Explained everything and made sure everything was there and super easy. Very professional and yet very friendly as well. Great asset for GR.
Thomas G. | August 2018
Robert Hathorne is easily the best and most reliable people I've ever dealt with in both my business and personal transactions. Thank you once again for a great experience in purchasing another home!!
Akanksha P. | June 2018
Bob has assisted my wife and me during the purchase of our second house. He was available during all the process, including the negotiation of the price, which he helped me to reduce. I strongly recommend him to anyone who is interested in buying a new house.
Edson O. | July 2018
I love working with Bob Hathorne. Very professional and makes a complicated process straightforward to the consumer. Thank you!
Laura B. - May | 2018
Bob Harthorne was exceptional as usual. I’ve done all my loans through him. Awesome and seamless experience
David C. - May | 2018
Bob Hathorne was really great to work with, always available for the call, and always willing to answer questions and talk me through the process. As a first time home buyer, I appreciate that so much in a loan officer. He was so personable and even took time out of his day to come to our closing just to check in and see how things were going. I would highly recommend him to anyone else looking to purchase and even hope to work with him in the future! Thanks again Bob!
Kaitlyn N. | December 2017
Robert and his team were awesome. My initial conversation with him was a return call to me while on his vacation in Mexico, though unnecessary, it left an impression on me that I was worth his time. If there was any request for information that I needed from them, they responded as if I was taking out a million dollar loan. My closing went very smoothly. I have already recommended Robert to a few people, and will continue to.
James K. -Villa Park, IL | MAR 2016
From start to finish with my refinancing I was given complete and accurate information. Response to any questions I had was very timely. Bob Hathorne did a great job coordinating everything I needed and made the whole process very easy for me. I am already recommending your company to friends and family.
JOHN S. - Oak Park, IL | Jan. 2016
Bob Hathorne was available to help me whenever I needed it and helped to walk me through my first home buying experience.
Joel W. – Chicago ,IL | JULY 2015
Mr.Hawthorne was so patient and willing to help no matter what time of day it was. I will be recommending Guarantee Rate to family and Friends.
Gregory G. – Bellwood, IL | Mar. 2015
Bob Hathorne and his team made our refinancing process very simple. He was very helpful and was able to get us a great rate. Would highly recommend Guaranteed Rate!!
Colleen F. – Evergreen Park, IL | Mar. 2015
Bob Hathorne is sincerely incredible at his job and we are so glad we were introduced to him. He is outstanding at every aspect of his job and has a great deal of integrity. I wish every lender were as professional and caring as Bob! The lending world would be a much better place with more people like Bob in it. Guaranteed Rate is VERY lucky to have Bob on their team.
Jeanine C. – Chicago, IL | Mar. 2015
Bob Hawthorne is incredible; he really dug into all of the options and came up with a few really good rates/options. In the end I went with a 15-year loan vs. 30 year and couldn't be happier.
Susan B. -- 11/12/2014
Bob Hawthorne did an awesome job!!! His team was amazing also. This loan was done in less than 30 days and an extremely easy process.
Arthur R. -- 11/10/2014
Bob was amazing!! I would mark him a 20 in this 5 point scale. No one better than Bob!!!
Arthur R. -- Chicago, IL. 9/23/2014
I have used Bob Hathorne in the past and he does an outstanding job! I will use him for all of my future loans!
Zachary L. -- Chicago, IL 7/6/2014
Robert is a true professional and talented Loan Officer. Over my career I have worked with hundreds of Loan Officers and Robert is one of the best. His knowledge, integrity and passion for the business has resulted in many referrals and repeat customers. I would highly recommend him.
Ed A. - 5.31.12
Robert is extremely professional as a loan officer and I would highly recommend him.
Harry O. - 5.29.12
Bob is a consummate professional and understands the industry to deliver you the best rate and value on your mortgage.
Steve N. - 5.29.12
Bob has worked with me on 3 occasions to obtain mortgage financing. He is the most on-the-ball, knowledgeable, proactive and hardworking financier you could ever want to have. All of my deals have not only proceeded smoothly, with Bob doing a ton of work behind the scenes, but they all have been at great rates. Bob has tremendous expertise and insight into the bond markets and how to work them to get the best deals.
Anthony R. - 5.30.12
Bob is the get it done guy and has never failed any of my clients.
Frank M. - 5.30.12
I have worked with Bob Hathorne for a number of years and he has helped me with a number of loan transactions for me and a # of my clients. He has done well by me and I have great trust in Bob to get the job done right each and every time!
Kevin S. - 5.30.12
In the challenging financial and banking times of 2009, Robert was able to present several outstanding refinancing options for my needs. I will use his services in the future.
Michael E. - 6.4.12
I have worked with Bob over the past 15 years on double digit real estate financing trasactions (purchase, refi) and he is my go-to mortgage broker. While his expertise and personability are outstanding, what really separates Bob is his integrity and honesty that he will do what's best for his clients and takes a long term relationship view. I look forward to working with Bob on all my future transactions.
Simon B. - 6.18.12
Amazing customer service from Bob Hathorne.
Thomas M. - Trumbull, CT | Feb 2023
I have worked with Bob on several occasions in arranging financing for my home. Bob is eminently qualified and provides candid advice with an eye towards the big picture. Beyond his professionalism, Bob is a great guy who is personable and genuinely cares about his clients and appreciates what a big decision taking out a home loan is. I have nothing but the highest recommendation for him.
Scott N. - 2.22.13
Your team is absolutely amazing. A huge huge thank you to Bob Hathorne. Without him, my dream to own a condo would’ve have come to fruition.
Maria L. - Naples, FL | May 2022
They were absolutely amazing in everyway! Expert service, Quick Clear to close, Constant contact, Very professional! Very knowledgeable! AWESOME!
Maureen O. - Lake Forest, IL | Jul 2022
I felt that the initial process was easier than the other site I applied with. And Bob gave a very good first impression.
Melissa S. - Naples, FL | Aug 2022
Robert Hathorne was amazing to work with
Mark P. - Estero, FL | Sep 2022
Bob was always responsive and helpful during the whole process of the loan.
Sarah D. - Bonita Springs, FL | Oct 2022
Excellent work by Bob Hathorne and his team
Stephen S. - Saint Louis, MO | Feb 2023
Ease of transaction from start to finish
Eleanor I. - Naples, , FL | Mar 2023
Bob Hawthorne and his team were AWESOME to work with. Kind, clear, concise and on top of their stuff. Highly recommend!
Brian S. - Prospect, KY | Apr 2023
Team was efficient and professional
David P. - Naples, FL | May 2023
communication and the interest rate provided.
Randal S. - East Amherst, NY | Jun 2023
Very good to work with and kept me on track with deadlines and paperwork needed. I like good communication.
Jennifer D. - Liberty Township, OH | Jul 2023