How long have you been in the mortgage business and what inspired you to get into it?
I have been doing mortgage loans for 25 years. I love helping clients find the best financing possible.
Who is your typical customer and what questions do they typically have?
I work with first time home buyers all the way up to clients in the Jumbo home market. The questions that clients usually ask is "how much do I qualify for?". My response is "tell me what you want for your payment and how much can you put down". That is a little different than what they typically hear. Most lenders will tell them the max they qualify for. While I certainly can do that, my response is why would anyone want to borrow the max? I do not want to put anyone in a loan that they can not afford. Usually, you can qualify for a lot more than what you realistically can afford. So, tell me what you would like for your mortgage payment and how much do you have to put down and we can go from there. Putting someone in a mortgage they really can not afford really does no one any good. Because I treat my clients how I want to be treated most of my business is repeat clients. These are clients I have been helping for years and years.
What specific steps do you use to help your customers find the best home loan for them?
I take the time to listen to what they really are wanting to do. As I said before, I would much rather tell a client that they can not afford the payments, than put them into a loan that will really be putting them in financial difficulty. I want them to be customers for life. Not one and done.
How long have you been in the mortgage business? What awards have you won?
Over the 25 years I have been in the Presidents Club 10 of those years. That means I was in the top 1% of all loan originators in the company.
How has the mortgage industry changed since you started, and what would you expect in the future?
I have seen a lot over the years. Yes, I lived through the "financial crisis" and have seen what types of crazy lending was going on. I can not tell you how many times a client left my office disappointed that I would not do a loan that I knew good and well they could not, nor would be able to afford. I would never put a client into a crazy "option arm" loan. It was not a good loan and I just would not do those loans. It would disappoint me that a few weeks later I would hear that they closed with another lender. I can truthfully say, I tried to do the right lending for the customer every time. Regardless if I lost the loan or not.
What part of the home loan process do customers find most difficult and how do you help them through it?
Customers need to realize that that "no doc" loans are a thing of the past. Today, lenders are required to document everything. Because of my background, I know what lenders are looking for when they are processing loans. I try and collect everything upfront so that when the loan is submitted to underwriting, the loans usually just fly through. Believe me, having done tens of thousands of loans, it is very rare to see a loan scenario I have not seen before.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
I graduated with honors from the U of U with a degree in finance. after attending the U, I have been an avid supporter of the school. I am a crimson club member and have been for over 15 years. I attend both football and basketball games. I hope that is ok when I am working with supporters of the school down south. I have several close friends who support BYU and I love the fun rivalry between the 2 schools. I am active in my church and I am a huge supporter of the Boy Scouts.
Tell us something that makes you unique or something wacky, yet interesting about you?
I love college football. Once a year I travel to an away game with my team. It is a lot of fun to see other teams stadiums and to spend time in their cities. The coolest stadium I have been to is Michigan. The 3rd largest stadium in the world. Best part of that trip is that my team, Utah won. Ann Arbor is a wonderful city and I would love to go there again.