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Susan Hines

Branch Manager, VP of Mortgage Lending
663 Route 739, Ste 2, Lords Valley, PA 18428
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NMLS: 31292
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TestimonialsCustomer testimonials Read more

It is always my pleasure to work with you on a deal! Thank you for all the hard work you do on your end to make everything work as smoothly as possible.

Karen Rice Chant- Realtor

The entire team of people we dealt with at GR were great. Very professional and very responsive. We would highly recommend using Guaranteed Rate for anyone looking to find a great mortgage company.

Bennarr K. - Scotch Plains, NJ | 2016

I just wanted to say thank you for a great job! You did a great thing for Brandon. He is a really great guy and was between a rock and a hard place when you stepped in. Thanks again.

Peggie M. - Realtor

Great experience, thanks to all at Guaranteed Rate!

Jason G. - Lords Valley, PA | JAN 2017

We closed in less than 30 days. Our team was amazing! Thank you Susan Hines and all of your co-workers!!

Mark G. - Boyertown, PA | 2016

Thank you for providing an excellent service!

Natalya K. - Millburn, NJ | 2016

They really made me feel that they were a team working for me to the best of there ability. They were very friendly and professional.

Joseph B. - Cliffside Park, NJ | 2016

Susan and each and every staff person were all extremely attentive, responsive and very pleasant to do business with. Great job everyone!

Dana F. - Wappingers Falls, NY | 2016

Susan and her team did an excellent job of helping us obtain our loan for our first home. Being a first time home buyer it seemed like a daunting task but Susan was great especially in her correspondence explaining all the minute details and educating us in all of the tasks we needed to perform and why. We look forward to working with her in the future and happily recommending to anyone who is looking for the same.

John S. - Bushkill, PA | 2016

Susan and everyone in her office were great during the whole process they held our hand the whole way and made us feel like family I would most definitely recommend to use them.

Jonny C. - Middletown, NY | 2016

They were very helpful throughout the whole process. They were easily accessible when i had questions. They truly were a wonderful bunch to go through this big step in our lives with!

Patrick M. - College Point, NY | 2016

Susan Hines and Veronica were so helpful that they actually made my dream house come true with all the great advice and all the time they took to making this work for me and my family.

Paul C. - Brooklyn, NY | 2016

Susan Hines and the team that she works with are amazing! She turned finding a mortgage from something stressful into something so amazing! Great work from her and the team!

Tiera M. - Middletown, NY | 2016

Amazing on boarding team, efficient, effective and diligent. Everyone was great!

Gerise M. - New York, NY | 2016

About Susan

I am honored and very grateful to all at the Pike/Wayne Association of Realtors for presenting me and my team at Guaranteed Rate with the 2015 Affiliate of the Year Award!


• I have worked as the “Premier” Local Loan Officer for over 25+ years in the ever growing North Eastern Pocono Region; Specializing in Conventional and Government Loans

• Serving both first time homebuyers, move-up buyers and vacation home purchases.

• Using the most up to date technology, I provide a Preapproval prior to house hunting, making the process move even quicker

• My Reputation over these past 25 years has been founded on the belief “Home Ownership is one of the most important decision a person can make in their lifetime”….it needs to be treated with the importance and respect of a major life event. It is my Honor and Responsibility to help as many people as I can secure their Home Ownership Dreams. It is not just a job to me, It is my Calling in Life

• Whatever free times this industry allows, I fill the moments with travels to visit my 2 wonderful children and large family (1 have 10 siblings!) Creating wonderful precious memories of wining & dining, surrounded with Love.

Susan interview Q&A

What specific steps do you use to help your customers find the best home loan for them?
1. The most important step in helping customers finance a Home, is listening to their goals and dreams. After being in the mortgage business for over 23 year. The first question I always ask is \"How can I help you finance your Dream Home\"...they can be either First Time Home Buyers or Vacation Home Buyers, the question gets right to the heart of the matter, insuring I match the best mortgage products to their long term Home Ownership goals. To guarantee a smooth and enjoyable Home buying process, all customer information is requested at the beginning, during the Preapproval process. Happy Home Buyers is my Only Goal...
How has the mortgage industry changed since you started, and what would you expect in the future?
2. The Mortgage and Home buying industry has changed. Change is good! Especially if it better serves the customer and the investor. The more complete detailed review of customers Financials and Credit help insure and protect their Home ownership against future foreclosure. It is unlikely this trend will change. A good thing for all concerned.
What can borrowers do to insure a smooth mortgage underwriting process?
3. The best way to secure a Home Mortgage for your First or Vacation Home in today\'s world is to work with a knowledge and experienced Loan Officer; for there are many required details and varied Mortgage products that would need to be tailored to the Home Buyers specific purchase. Keeping the home buying process moving smoothly requires complete income and asset documentation. Getting a Preapproval prior to house hunting makes the process move even quicker.
What provides you with the most satisfaction in your job as a Loan Officer?
4. My reputation over these past 23 years has been founded on the belief \"Home Ownership is one of the most important decision a person can make in their life time\".....it needs to be treated with the importance and respect of a major life event. It is my Honor and Responsibility to help as many people as I can secure their Home Ownership Dreams. It is not just a job to me, it is my Calling in Life.
Tell us something that makes you unique or something wacky, yet interesting about you?
5. Along with being a Mortgage Office, I am a strong active supporter of Agencies which help individuals and families affected by domestic violence and sexual assault; this social problem can be prevented and stopped. My strong large family (I have 10 brothers and sisters! and two Awesome children) give me great support and love in helping me achieve all my dreams and goals!

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