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Susan Hines

Branch Manager, VP of Mortgage Lending
663 Route 739, Ste 2, Lords Valley, PA 18428
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NMLS: 31292
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TestimonialsCustomer testimonials Read more

It is always my pleasure to work with you on a deal! Thank you for all the hard work you do on your end to make everything work as smoothly as possible.

Karen Rice Chant- Realtor

The team was very helpful throughout the whole process. They were easily accessible when I had questions. They truly were a wonderful bunch to go through this big step in our lives with!

Patrick M.-College Point,NY | MAY 2016

Our mortgage officer is Sue Hines. She is very professional and very efficient with what she does. Her many years of experience shined through. She packaged our loan very proficiently and we got approved. We are moving to our new home this weekend.

Brian F. – Lords Valley, PA | May. 2015

Thank you very much for your kind words it was a pleasure dealing and working with you and your staff hope to see you someday soon I put plenty of pictures up on Facebook all the home furnished and decorated thank you again for giving me this opportunity.

Paul C.

Thank you very much for all the help and the great service that you provided to us, don't worry about getting your name to our friend because we had already started, you showed us the highest degree of professionalism and pride that a mortgage broker could provide. Thank you for making a stressful situation seem like a walk in the park.

Pedro P.

Sue Hines did a great job. She kept us informed. She was very friendly and made the process so much easier than the last time I got a home loan.

Kelly B.

They were excellent through the entire process!

Robert C. - August 2015

The entire team of people we dealt with at GR were great. Very professional and Very responsive. We would highly recommend using GR for anyone looking to find a great mortgage company.

Bennarr K. - January 2016

I just wanted to send you a note and let you know that the service you and your team provided to me was just excellent. All of my questions were answered clearly and timely, even in the evenings if that was needed. It made the process easy to do from my Florida vantage point. I can't thank you enough. The house is just wonderful!

Wendy D.

Susan Hines was completely amazing and the entire staff was so helpful. Our closing was completed when promised without a hitch! Best Loan process I was ever involved in, hands down. Susan Hines is a hard working Loan officer ... She keeps her promises. Thank you all!

Julio M.

Susan Hines was completely amazing and the entire staff was so helpful. Our closing was completed when promised without a hitch! Best Loan process I was ever involved in, hands down. Susan Hines is a hard working Loan officer...She keeps her promises :-) Thank you all!!!

Julio M.

Susan's on a mission, of getting those there first home. Nice, quite nice indeed.

Tom K.

Sue, your commitment and hard work for my clients are unsurpassed - without doubt!

Rene E.

Sue Hines, you always do a GREAT job!

Tammy Kay M.

Thank you again Susan Hines you made it a pleasure to purchase our first home!

Brandon S.

Sue, You're the BEST! That's why I don't recommend any one else!

Roy H.

I just wanted to say thank you for a great job! You did a great thing for Brandon. He is a really great guy and was between a rock and a hard place when you stepped in. Thanks again.

Peggie M. - Realtor

Thank you for professional great job. We will recommend you to all our friends in the future. Wish you the best in you work!

Oleg R.

Thank you SO much for all you did to keep this transaction on track - you rock!

Karen K.

Susan was very attentive to all my questions and concerns and responded in a very timely manner when unavailable to answer questions. Susan and her staff were responsive and knowledgeable through the whole process.

John B.

It was a pleasure working with you as well! You made it happen! And of course we'll recommend you and rate you excellent! Hope to deal with you again in the future!

Lina

Thanks so much for all your help with this. We are very happy. I hope our paths will cross again.

Janet P.

Sue, thank you so much. You have been absolutely wonderful and you did an amazing job! You are by far the best out there I will give everyone your name. Great service and great communication. Thank you so much again!!

Brandon S.

Sue Hines and her team made an almost impossible deal happen for us!!! She stuck with us through it all. Thank you Sue!!!

Robert K. - December 2015

Everyone was extremely helpful and knowledgeable. Any time I called, there was always someone available to speak to me. If I had to leave a voice message, someone always called me back very quickly. Thank you, Susan, for being so understanding of all our concerns and needs. David and I are looking forward to spending many wonderful years with our children, grandchildren and friends in our new "cabin in the woods"!

Donna D.

I just wanted to let you know that we all here at Century 21 and Mountain Abstract appreciate your business. We value your thoughtfulness that goes into making sure we stay connected. Thank you very much for giving us Lunch today, as always it fills us up so we can continue to conquer the rest of the days business!!

Jodi - Realtor

The whole process went smoothly thanks to all involved. I was apprehensive in the beginning, but Sue and her secretary Veronica were so very patient and supportive. Cannot thank them enough! Sue was straight forward and works for you. I would find it very hard to trust anyone else. Any questions I had were answered at the time of my question. There was never a wait. Sue Hines knows her job and does it with honesty and integrity. I would never hesitate to recommend her and her company to...

Cathleen D.

The process moved along as quickly as it could have...everyone answered my concerns quickly and kept me in the loop throughout the entire process....Great Communication among everyone!

Valerie F.

Susan Hines and her team were fabulous. It was the best experience we ever had obtaining a mortgage. Fifty seven days from initial contact to closing, with everything explained very clearly, and absolutely no surprises. They were always available to answer the few questions we had, and kept the process moving at a terrific pace. I will definitely recommend Sue and Guaranteed Rate to any friends and family looking for home financing.

Laurence D.

Thank you!! I feel lost sometimes will all of these forms. I’m glad I have you and Bill to back me up. This is a tedious process and you guys are making it an awesome experience.

Tiera M.

Amazing on boarding team, efficient, effective and diligent. Sue and her team was great!

Gerise M. - February 2016

My clients are always happy with the service and personal contact you provide.

Valued Realtor Partner

Your service is excellent, we always feel confident when you are handling our clients.

Valued Realtor Partner

DEAR SUSAN! THANK YOU VERY MUCH FOR ALL YOU'VE DONE FOR US! Of course, we will recommend you to all our friends as a cheerful, dedicated, honest and loyal hard worker. Thank you very much for your wishes! We hope you and your co-workers will continue to have a very successful business!

Oleg and Natalia

Our mortgage officer is Sue Hines. She is very professional and very efficient with what she does. Her many years of experience shined through. She packaged our loan very proficiently and we got approved. We are moving to our new home this weekend. I believe that Sue Hines is one of the most professional individuals I met in many years. It was nerve wreck because of our own personal situation but Sue Hines and her team helped us get through until our closing. Sue was even at our closing.

Brian F.

Susan Hines was able to guide me at the start of this process as I was not sure what kind of a loan I wanted to take out.

Karen B.

Susan Hines and her team were very professionals, and they help me in every step of the process. Susan was always ready to help us with every question we had. She was fast and clear with her answers. Susan Hines was fast and clear with every question we had during the whole process. Honest, fast, clear, easy to understand.

Felix P.

Susan Hines was amazing to work with. She was there to help for every step of the process.

Christopher H.

The process was very smooth. All questions and concerns were answered promptly. Our loan officer Susan Hines was simply outstanding. Every phone call and email was followed up quickly and professionally, that defined the committed customer service to me. She certainly is an asset to the company. Certainly made my wife and I comfortable with our decision about Guaranteed Rate. The biggest impact was the customer service that we received from Susan and her team. The team was organized and always...

Mark H.

Susan Hines and her staff were very attentive to detail and extremely personable during the entire mortgage process. I would like to specifically mention Veronica Dindiyal for her hard work and pleasant demeanor as well as Frank Lenartowicz for his expedient and efficient work!! Thanks to Susan and her staff we closed early and without an issue! Overall it was an expedient mortgage process from start to finish.

Douglas R.

Hi Susan You are my go to contact for financing. Wishing us both success for this year! All the Best!

Bill C.

Thank you so much for all you have done on this deal for my daughter and future son in law. They are so happy. You are the best.

Wendy S. - Realtor

I was very satisfied with everyone at Guaranteed Rate. They were very helpful and helped explain everything to me as I was a first time home buyer. They made the experience as stress free as they could and I would use them again and plan on recommending them to anyone I know looking to purchase a home.

Elaina L.

About Susan

I am honored and very grateful to all at the Pike/Wayne Association of Realtors for presenting me and my team at Guaranteed Rate with the 2015 Affiliate of the Year Award!


• I have worked as the “Premier” Local Loan Officer for over 25+ years in the ever growing North Eastern Pocono Region; Specializing in Conventional and Government Loans

• Serving both first time homebuyers, move-up buyers and vacation home purchases.

• Using the most up to date technology, I provide a Preapproval prior to house hunting, making the process move even quicker

• My Reputation over these past 25 years has been founded on the belief “Home Ownership is one of the most important decision a person can make in their lifetime”….it needs to be treated with the importance and respect of a major life event. It is my Honor and Responsibility to help as many people as I can secure their Home Ownership Dreams. It is not just a job to me, It is my Calling in Life

• Whatever free times this industry allows, I fill the moments with travels to visit my 2 wonderful children and large family (1 have 10 siblings!) Creating wonderful precious memories of wining & dining, surrounded with Love.

Susan interview Q&A

What specific steps do you use to help your customers find the best home loan for them?
1. The most important step in helping customers finance a Home, is listening to their goals and dreams. After being in the mortgage business for over 23 year. The first question I always ask is \"How can I help you finance your Dream Home\"...they can be either First Time Home Buyers or Vacation Home Buyers, the question gets right to the heart of the matter, insuring I match the best mortgage products to their long term Home Ownership goals. To guarantee a smooth and enjoyable Home buying process, all customer information is requested at the beginning, during the Preapproval process. Happy Home Buyers is my Only Goal...
How has the mortgage industry changed since you started, and what would you expect in the future?
2. The Mortgage and Home buying industry has changed. Change is good! Especially if it better serves the customer and the investor. The more complete detailed review of customers Financials and Credit help insure and protect their Home ownership against future foreclosure. It is unlikely this trend will change. A good thing for all concerned.
What can borrowers do to insure a smooth mortgage underwriting process?
3. The best way to secure a Home Mortgage for your First or Vacation Home in today\'s world is to work with a knowledge and experienced Loan Officer; for there are many required details and varied Mortgage products that would need to be tailored to the Home Buyers specific purchase. Keeping the home buying process moving smoothly requires complete income and asset documentation. Getting a Preapproval prior to house hunting makes the process move even quicker.
What provides you with the most satisfaction in your job as a Loan Officer?
4. My reputation over these past 23 years has been founded on the belief \"Home Ownership is one of the most important decision a person can make in their life time\".....it needs to be treated with the importance and respect of a major life event. It is my Honor and Responsibility to help as many people as I can secure their Home Ownership Dreams. It is not just a job to me, it is my Calling in Life.
Tell us something that makes you unique or something wacky, yet interesting about you?
5. Along with being a Mortgage Office, I am a strong active supporter of Agencies which help individuals and families affected by domestic violence and sexual assault; this social problem can be prevented and stopped. My strong large family (I have 10 brothers and sisters! and two Awesome children) give me great support and love in helping me achieve all my dreams and goals!

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