What people are saying... What people are saying... Back to profile
Despite the fluctuating financial markets, Guaranteed Rate locked us in at a very favorable rate, and delivered as promised!
William M. - La Canada Flintridge, CA | Apr 2022
We enjoyed working with them
Rachael B. - Orlando, FL | Mar 2022
Timothy Duffy and his team were very professional and helpful during the loan process
Janice R. - Santa Ana, CA | Dec 2021
Tim Duffy and his team were awesome!
Matthew H. - Los Angeles, CA | Dec 2021
They were friendly, knowledgeable, and very professional
Robert D. - Woodland Hills, CA | Dec 2021
I gave Guaranteed Rate a rating of 10 for refinancing my home because they made the process go quickly and smoothly.
Gale E. - Los Angeles, CA | Dec 2021
Great service and fast funding
Daniel . - Woodland Hills, CA | Dec 2021
Great communication from Tim Duffy & Team and very efficient process.
Andrew L. - Coronado, CA | Dec 2021
From start to finish so professional
Gloria N. - Kerrville, TX | Sep 2021
Did a wonderful job working with me through the financials and technical aspects.
Chris H. - Seattle, WA | Nov 2021
Timothy was on the spot when rates dropped to get my rate locked in and refinance started. The online portal was easy to use and the entire process was quick. A GR staff person was always availble to help if I needed anything.
Tyler H. - Newport Beach, CA | Sep 2021
Customer service. Timothy and team always proactively reach out to ask how things are going, make me aware of potential options, and always deliver above expectations. Great team. Great leadership demonstrated by Timothy.
Domenic S. - Sierra Madre, CA | Sep 2021
Went smoothly, and everything was as promised
Aaron T. - Oxnard, CA | Sep 2021
Excellent communication and knowledge of the process.
James M. - Austin, TX | Jul 2021
The service and response time was fantastic.
Ben W. - San Francisco, CA | Jul 2021
Because Tim & team were great, made this process easy and painless.
Maria L. - Los Angeles, CA | Jun 2021
We have used them in the past and we have recommened them
Mark K. - Orange, CA | Jun 2021
This is our second transaction with GR and working with Timothy. He and his team are quick to respond to questions and concerns and make themselves available to chat with concerning all matters. We're also impressed with the efficiency in getting the process completed.
Lorena R. - Mesa, AZ | May 2021
Great loan officer - Tim Duffy
Timothy K. - San Diego, CA | May 2021
Excellent to work with! Very fast and made it easy.
Leah R. - Ventura, CA | Apr 2021
Timothy Duffy is the main reason.
Albert D. - Dallas, TX | Apr 2021
great service, easy to use
Sheila H. - Los Angeles, CA | Apr 2021
Dealing with Timothy Duffy was a great pleasure .
Albert D. | Mar 2021
I've refinanced many times through the years and was a little skeptical about the "online" process, but Guaranteed Rate made the process seamless and enjoyable. I especially enjoyed my agent Tim Duffy. He is exceptional, professional and was always there to answer any questions. My best friend recommended this Company, as she refinanced through Guaranteed Rate, and in turn, I recommended to my friend. Great Job!!!!
Diana W. - Oak View, CA | Apr 2021
The group was very responsive, helpful and made the process understandable and convenient.
Tara V. | Mar 2021
My loan agent and the other agents that helped me were always there for me with texts, emails and phone calls.
Judith T. | Mar 2021
Very helpful and great communication thru-out the loan process.
Jon H. | Feb 2021
Carmen Rayo was very helpful and attentive! Great service!
Christopher M. | Dec 2020
Tim Duffy and his team were professional, courteous and were continuously providing updates throughout the process
Vincent M. | Feb 2021
Everyone is very nice, patient from start to finish. They walk you through the whole loan process.
Grace M. | Aug 2020
Tim was a great advocate that provided great communication and support throughout the process.
Kelly C. | Nov 2020
They were very professional and great to work with.
Clarence D. | Dec 2020
Loan Officer and Processors were great.
Nicholas B. | Jan 2021
Tim Duffy has consistently been able to help me and the friends that I've referred over
Raymond M. | Aug 2020
Professionalism, communication, service.
Tiffany P. | Sep 2020
Great service, amazing rates & strong support each step of the way!
Nicola C. | Oct 2020
Love the team... anyways helpful regardless of time of day, and very detail oriented.
Domenic S. | Nov 2020
Process went smoothly with minimal input.
Steven P. | Dec 2020
Good communication and easy
Teresa S. | Jan 2021
Tim Duffy and team were awesome to work with
Lashan B. | Aug 2020
The entire team was very good throughout the entire process
Alexis A. | Sep 2020
Efficient, professional, polite, team. I highly recommend Guaranteed Rate. Very smooth loan process. Thank you again to Tim Duffy and team. I’m very happy in my new home.
Elvia R. | Oct 2020
Everything about the transaction was smooth. I throughly enjoyed working with Tim Duffy and his team.
Scott Y. | Nov 2020
They did a good job in processing my refinance and keeping me up to date.
Michael K. | Dec 2020
there''s always room for improvement
Linda E. | Jan 2021
This is my second re-fi with Tim Duffy - great service both times
Dale C. | Aug 2020
Tim Duffy and his team are top notch.
Patricia H. | Sep 2020
The professionalism demonstrated by each of the employees was top notch. They were readily available to answer our questions and even when we had to ask the same question again, they were extremely patient and ensured we understood the process.
Walter T. | Oct 2020
Great experience. Very helpful staff.
Michael S. | Nov 2020
Tim made the loan process so easy. He explained everything and made us feel comfortable and knowledgeable throughout our loan process.
Kari Y. | Dec 2020
Tim Duffy was an excellent resource that provided clear and direct communication throughout the process.
Kelly C. | Jan 2021
Smooth, easy process with great customer service
James W. | Jun 2020
Good service and professional
Dennis S. | Jun 2020
Tim and his team with Guaranteed Rate were very fast and responsive to my many questions. The website used to upload all the required documents for the refinance was simple and to the point.
Kayla C. | Jun 2020
Tim was great, explained everything over the phone and answered all my questions. The entire process was quick and easy.
Dareath N. | Jun 2020
I have been extremely happy with Guaranteed Rate's service and have recommended them to several friends over the last 9 months.
Todd C. | May 2020
Tim Duffy was great to work with and lead me through the process!
Mary T. | May 2020
Very helpful personnel, kept up to date through the whole process.
Thomas P. | May 2020
Great service, easy to work with, great rate!!!
Domenic S. | May 2020
Great customer service, easy process
William F. | May 2020
Because it was easy and straightforward and used secured servers for logging in and transferring documents
Chad G. | Apr 2020
Tim Duffy our agent was great.
Ryan P. | Apr 2020
Painless process and they came through.
Timothy K. | Mar 2020
I was already telling people that I was getting a refi, I told through Guaranteed Rate
Martha R. | Mar 2020
Tim was responsive, knowledgable, kind and professional!
Jeremy B. | Mar 2020
Tim Duffy has always helped me in great customer service. This is my third time dealing with Guaranteed Rate and I am very happy with them.
Delia G. | Mar 2020
I was very satisfied with the ease of the process through guaranteed rate. The online process was excellent.
Xavier B. | Mar 2020
Timothy was great! He was easy to work with, very responsive and gave me a great low rate.
Linda N. | Dec 2019
Timothy was great! He was easy to work with, very responsive and gave me a great low rate.
Linda N. | Nov 2019
It made it very easy
Timothy C. | Nov 2019
This is my second time using... I will use again.. and refer others
Phyl R. | Aug 2019
Guaranteed Rate made it possible for us to refinance our home sooner than we expected to be able to. They closed exactly when they said they would. We would highly recommend them to our family and friends.
Alexander I. | July 2019
Great communication was probably what made the difference for me, as well as what turned out to be the best rate for me.
James M. | June 2019
I already processed three loans through GR. If I find more money, I’ll call you
Rebecca S. | December 2018
Tim Duffy was extremely efficient, timely and I would highly recommend. He was knowledgeable and communicated the entire process very effectively. We will definitely use him for any home loan needs in the future!!
Timothy C. | November 2018
Through the entire process, Tim Duffy and his team were great and helped through some hectic parts. Great advisors!
Kenneth H. | October 2018
Tim Duffy is fantastic and because of him, I am a repeat customer. He was key to this transaction and many many thanks to his professional and knowledge, I was able to feel good and taken care off.
Albert D. | July 2018
Tim Duffy was the best! He made the process seamless. What I liked the most was how he took the time to explain every variation of the different types of loans I could receive.
Philip B. | September 2018
Tim Duffy and his team were great to work with, very professional, and definitely somebody we will recommend to others. Thank you!
Gary W. | August, 2018
Tim was very helpful and professional.
Nicholas T. | July 2018
Mr. Duffy and crew were right on top of the whole process from the beginning to end. answered all of my questions and concerns, and left nothing to chance. My realtor and the closing agent were also impressed by how quick the loan was done in. again many thanks for the great team.
Charles W. | June 2018
Tim Duffy and Dani Russ made this a painless process! Blown away.
Thomas M. - June | 2018
The process was very smooth. Tim and the team was very available and respond in a timely manner.
Ikhalfani S. - Port Saint Lucie, FL. | MARCH 2018
Timothy was a real pleasure to work with. It's like he became a part of my family. He is listed in my contacts in my phone.
Patricia J. - Los Angeles, CA | Mar 2018
After many tries with other lenders and hearing No, Tim reached out to me and said, yes! He and his team made the whole transaction easy. Every time I had a question, no matter what time of day, he or his team would answer in a timely manner and never made me feel like I was bothering them. Very friendly staff and guided me step by step. Getting a refi for a lot of money is scary, but Tim helped us all the way to the end. Would definitely recommend Tim and his Team to my family and friends.
Minerva M . - Corona, CA | Feb 2018
Timothy Duffy and the Guaranteed Rate team were absolutely wonderful to work with. Timothy was very professional, friendly and always available. As we spoke, I realized he knew the mortgage industry very well. We worked through a couple of options and then selected the one that was right for me and my wife. I would strongly recommend Timothy and Guaranteed Rate to my friends and coworkers. Thank you.
George D. - Incline Village, NV | JAN. 2018
Tim was absolutely amazing! Bombarded and overwhelmed with options, Tim made the whole experience smooth and fast.
Robert B. - Uniontown, PA | JAN 2018
Thanks to Timothy Duffy and his entire team for making this process easier than I thought it would be.
Jason M. - Pico Rivera, CA | JAN 2018
Timothy Duffy and the crew that pushed my loan through did a great job with a little amount of time.
Steven P. - Stockton, CA | November 2017
Tim Duffy and Dani Russ are awesome to work with and did a great job. Tim and Dani made it happen. Thank you!
Daniel S. - Stoneville, NC | Nov. 2017
Tim Duffy was a pleasure to work with. He was quick to answer any and all questions, and was responsive both very late in the evening and early in the morning, which was amazing since my husband and I have odd work schedules (we're nurses). Dani Russ is an absolute rockstar. When we were told on a Thursday that we would be closing on the upcoming Monday, she was on top of everything. She made sure we were always in the loop between her, the title company, our lawyer, and the seller's attorney. She got all of our documents together so quickly. When our lawyer told us on Saturday that we were just waiting for confirmation of final numbers from our mortgage company, I had complete trust in Dani that we would be closing at 10am Monday. She delivered. Since she knew we were first time home buyers, she conference called in with our insurance company to make sure we were getting the correct coverage. I can't say enough great things about her. Dani went above and beyond in taking care of us. She really listened to what we had to say and alleviated a lot of our stress and concerns. Thank you again to Tim and Dani!!
Cindy C. - Old Bridge, NJ | NOV 2017
Guaranteed Rate works very actively with the clients. They make you feel like you are always the first priority.
Pavel D. - San Jose, CA | OCT 2017
Tim Duffy and Nicole Dang were that rare combination of highly professional and very personable. They were a real pleasure to do business with!
James W. - Davis, CA | Oct 2017
My loan officer was there for me from start to finish working hard to make sure my loan would be approved so we could close.
Edward S. - Lancaster, NY | OCT 2017
Very easy to work with. Made the process very quick and simple. Will recommend highly.
Anthony Q. - Anaheim, CA | OCT 2017
Tim Duffy and Nicole Dang made our mortgage experience easy and enjoyable. We appreciated their professionalism and quick response time. They absolutely provided us with exceptional service and the "A-Team" were a joy to work with. Thank you, GR!
Cassandra M.- Oneonta, NY | Aug 2017
This is second refinance that I do with Guaranteed Rate, and both have been a very good experience . My loan officer Timothy Duffy always was following every step during the process. Keep up the good work.
Carla G. - Rocklin CA | JUL 2017.
Tim Duffy is amazing.
Bayo G. - Oceanside, NY | JUL 2017
Tim Duffy was absolutely fantastic. My phone was ringing off the hook and I decided to use Tim because of his professional attitude and his straightforward approach. He was very knowledgeable and worked with me regarding questions I had for loan options. I'm already looking for someone to refer to him. I was that happy and satisfied.
William M. - San Jose, CA | JUL 2017
I can't say enough about the excellent customer service that Tim Duffy provides during the loan process! He is very patient and made the loan process pain free. I look forward to working with Tim on other mortgage opportunities in the future!
Karona P. - Kannapolis, NC | MAY 2017
First, I really got the rate that was advertised. Second, I got a super fast, professional and nice service. Everybody in the team was super efficient and nice to speak with and they always wanted to give all information I needed. Seriously, I never had a nice experience like this one when buying a home. I'll spread the word!
Dominique T. - St. Petersburg, FL | APR 2017
Timothy and team were all very professional, friendly and eager to please the customer. Timothy was patient with me and would always take time to receive my calls and explain in detail that made me very comfortable and trusting. Tremendous asset to the company....thanks.
John C. - Gainesville, FL | APR 2017
We really appreciated how quickly Guaranteed Rate was able to process our loan.
Clarence B. - Chino, CA | APR 2017
Tim, Theresa, and the rest of the team have been great through this entire process. They've gone above and beyond in regards to customer service. We will definitely be using you again in the future.
Jacqueline M. - Harrisburg, PA | APR 2017
I am not one to leave reviews as many companies say they believe in a positive customer experience but fall short. In this case everything was great from beginning to the end. When I had a question about anything It was a always taken care of without problems. I would definitely recommend Guaranteed Rate Mortgage. I know I am coming back if I ever need a loan or refinance. Thanks again for making this so easy.
Norman P. - Galt, CA | MAR 2017
Tim Duffy delivered everything he promised when he promised. Everything was done as explained with not oops or surprised. Guarantee Rate demonstrated excellence in executing our financing and closing. True professionals.
Dianne P. - Fayetteville, GA | FEB 2017
Tim Duffy and his team are amazing! They made the process of my refinance flawless and I couldn't be more pleased. A big THANK YOU to Tim, Nicole and Victor.
Kimberly C. - Lawrenceville, GA | DEC 2016
Tim was great!
Nick T. - Huntington Beach, CA | DEC 2016
Timothy Duffy, Michael Yi, and Christie Vo were great to work with. Highly recommend them.
Larry C. - Marina Del Ray, CA | DEC 2016
Timmy, Tammi and Vanessa made the whole loan process wonderful and very fast!!! I've never enjoyed the loan process until this time!!! THANK YOU!!
Jason S. - Yucca Valley, CA | DEC 2016
Timothy Duffy, Michael Yi, and Christine Vo provided outstanding service. They were extremely responsive and went the extra mile to ensure our loan was processed smoothly. Our loan closed early thanks to their efficiency. We will definitely be recommending Guaranteed Rate and Tim Duffy to our friends and family.
Lowell H. - El Dorado Hills, CA | DEC 2016
Professionalism and sincerity
Patricia N. - Randallstown, MD | NOV 2016
Timothy Duffy was extremely helpful with all of our questions. Excellent service!! The electronic process was very convenient and will recommend Timothy and Guaranteed Rate to others. Good job and thank you very, very much!
Tyler C.- Morongo Valley, CA | NOV 2016
This was the easiest loan process I've ever experienced.
Todd M.- Las Vegas, NV | OCT 2016
Tim did a fantastic job. He deserves a raise!
Debra.- Parrish, FL | SEP 2016
Worked with three people: Tim Duffy, Nicole Dang, Kristi Webb.... all were very proficient and detail oriented in every aspect of the transaction. The Guaranteed Rate web site is extremely well done with an easy to use step by step approach. The "secure" portal that provides a "drag and drop" feature for uploading documents assures that privacy is maintained throughout the system. When your talented and dedicated people are matched with state of the art internet technology it is a win/win for all involved. It has been a pleasure to work with people that are as professional and courteous as your group has been with me.
Howard B.- Adel, IA | AUG 2016
Easy process, through team i worked with and efficient. Walked me through the whole process.
Matt T. - Forest Park, IL | AUG 2016
I have purchased a number of houses and refinanced many times. Timothy Duffy made this refinance incredibly easy and he and his team were beside me from start to finish. I wish your rating went to 1000 or higher so I could rate him at that level.
Hugh M. - Falls Church, VA | AUG 2016
Tim Duffy was recommended to me, so I was content that the assistance would be better than dealing with a stranger. But I was not prepared for the complete and thorough professionalism that is displayed by Mr. Duffy, Nicole Dang,Vincent Lee, and Kristi Webb. This group operates as a well oiled machine that makes your customers feel safe in the knowledge that they do know their job, and will take care of you through the whole process. I have already started sharing the information for Mr. Duffy to all that I know that may have a need now, or someday soon, and have advised them to pass this good info on as good news should always travel fast!
Cheryl C.. - Los Angeles | July 2016
Tim Duffy and the rest of the team at Guaranteed Rate were excellent and fast! They helped me buy my first home!
Robert M. - Tulsa, OK | MAY 2016
The entire process was so whats up easy. Your team made it an easy and stress free experience!
Dan M. - Charlotte, NC | MAY 2016
Tim Duffy was very patient and instrumental in answering all of my questions throughout the loan process. I was somewhat apprehensive in dealing with an on-line company, but I must say that this experience has been the best that I have encountered when it comes to refinancing a mortgage. The team at Guaranteed Rate was very professional and the e-doc signing was easy and efficient! I would highly recommend Tim and his team, and I look forward to doing business with them again in the future!
Karona P. - Charlotte, NC | May 2016
Great job! I felt like we were being taken care of through the process.
Pam B. -GRIMES, IA | APR 2016
Very honest people. The communication was great, very transparent process, very easy.
Dennis W. -Bradenton, FL | APR 2016
Timothy Duffy and his team did great job in refinancing both of our loans. They keep us updated in the process. Tim was very helpful. Their pricing was great. We highly recommend Tim.
Dung N. - Mission View, CA | MAY 2016
Great job! Felt like we were being taken care of through the process.
Bailey P. - Grimes, IA | APR 2016
Very honest people, communication is great, very transparent process, very easy.
Dennis W. - March 30, 2016
Tim Duffy is not just one of the best loan officers I've ever had the pleasure of dealing with, he's also one of the nicest people too. He made me feel like he really cares. His whole team is amazing. My husband & I are so very pleased with Guaranteed Rate. I'm going to refer everyone I know to you.
Marshall F. - OAKLAND, CA | Jan. 2016
Tim and team did a great job.
Donald S. - 1/12/2016
Tim Duffy is not just one of the best loan officers I've ever had the pleasure of dealing with, he's also one of the nicest people too. He made me feel like he really cares. His whole team is amazing. My husband & I are so very pleased with Guaranteed Rate. I'm going to refer everyone I know to you.
Marshall F. - 12/31/2015
Got a great loan and it wasn't easy for GR to do so (Texas Pay Out). Good group working there!
Scott H. - 11/30/2015
Timothy Duffy was very helpful and patient with all my quesstions. We are very thankful!
Jason W. - 12/2/2015
Attentive customer service.
James Z. - Costa Mesa, CA | Jul 2023
Tim was very helpful and did a great job making sure we were satisfied with everything.
Jon H. - 12/31/2015
Our team was extremely responsive and made the process very easy for my wife and I.
Anthony R. - Lodi, CA | Aug 2022
Timothy Duffy was fantastic. Best person to work with.
Andrew G. - Orlando, FL | Jul 2023