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Tom Lavallee

Sr. Vice President of Mortgage Lending/Branch Mgr.
800 E Northwest Hwy, Ste 100, Palatine, IL 60074
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NMLS: 132849
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TestimonialsCustomer testimonials Read more

Tom, Scott, Aly, Amani Jenny and the team (Hope we didn't leave anyone out) were excellent at communicating next steps and always kept us informed at all times. Each team member was quick and responsive to all of our inquiries and that really impressed us. We felt that everyone worked together to help us with the approval process and to complete every step before the closing date. Tom went above and beyond and even called us while he was as the Kentucky Derby to see how the process was going...

Ian M.- Chicago,IL | JUN 2016

Very easy process with the appropriate amount of communication.

Donald L. -Bartlett, IL | APR 2016

After 3 purchases and 2 refinances, I continue to be happy with the service and response times from Tom Lavallee and his team, particularly Lynn Maud. They answer any questions promptly and turn things around just as soon as I send them. I will definitely continue to recommend them to others.

Vincent D. -Chicago, IL | APR 2016

Tom and his team are on top of everything throughout the entire process. Toms communication and follow through is excellent. Both my attorney and realtor commented on the excellent job that Tom and team did.

Jeffrey B. – Chicago, IL | SEP 2015

Check out this Yelp review for Tom Lavallee! Tom Lavallee and his team were fantastic. He helped us 10 years ago when we purchased our home and just this month again when we refinanced. He and his team provided us with amazing service during both transactions. (...) I can hardly imagine a refinance going any better than it was with Tom and his team. I am happy to be able to recommend his services to anyone looking to get a mortgage or refinance! See full review: http://bit.ly/1MeTTwy

Luke A. – Evanston, IL | OCT 2015

Tom Lavalle and his team stayed on top of everything - even the lawyers were happy

Rose D.– West Chicago ,IL | June 2015

Tom and his team were on top of the closing process! They got all the necessary paperwork completed in advance, so the closing was smooth on our end!

Molly C. – Hoffman Estates, IL

" I have worked with Tom and his time for several refinancing and new purchases. Tom is very knowledgeable in home financing and his team compliments him perfectly. Never had any problem working with Tom any time in the past. Looking forward to work with him again soon. thanks "

Yogesh A. – Buffalo Grove, IL | May. 2015

Everything went smoothly, as it always has been with Thomas!

Stacy Z. – Chicago, IL | Nov. 2014

Tom made frequent follow-ups via phone and was prompt in answering any questions that I had. I would use Guaranteed Rate again because of the ease of the process, the professionalism of Tom and his team and the fact that I felt like my needs were as important to them as they were to me. A very smooth and pleasurable experience overall.

Heather M. -- Batavia, IL. 10/23/2014

Tom Lavallee and his team are professional, honest, very helpful and quick to respond! They are like my family and I find it enjoyable working with them!

Jeanne W. -- 8/26/2014

“First I wanted to say working with Tom Lavallee and his team was a great experience! They have been and are still extremely professional. As long as Tom is in business, I will continue to use and refer them. I have also referred them to many friends and family and they too were very pleased with their services. Thanks Tom!”

Josh M. --- Libertyville, IL --- 8/2014

“First I wanted to say working with Tom Lavallee and his team was a great experience! They have been and are still extremely professional. As long as Tom is in business, I will continue to use and refer them. I have also referred them to many friends and family and they too were very pleased with their services. Thanks Tom!”

Josh M. --- Libertyville, IL --- 8/2014

Doesn't get any easier than this. Everything went smoothly and everyone was great to work with.

Ruth D. -- 8/7/2014

Tom Lavallee and his team are excellent! He made himself extremely available, even at strange hours! I look forward to doing future business with him!

James P. -- Chicago, IL 7/24/2014

It was a pleasure to work with Tom and his whole team. They are very professional and I would highly recommend Guaranteed Rate.

Sean W. -- Chicago, IL 4/3/2014

“Thanks to Tom Lavallee for a great experience. Tom and his team have always done a great job for me!”

Bruce W. – Crystal Lake, IL – 3/2014

“After a seamless approval process, I closed on my new home with no glitches. After we moved in, I received the most charming housewarming gift from Tom Lavallee. It was a box filled with bread, wine and salt, along with a message reflecting one of my favorite movies, "It's a Wonderful Life”. This was an especially touching gift! I will always refer Guaranteed Rate and Tom Lavallee to my friends and family. Thank you for everything!”

Sharon M. --- Rolling Meadows, IL --- 10/2013

“In spite of a few scary moments heading to closing, Tom Lavallee saved the day and the closing went off without a hitch! I will recommend Tom to my clients in the future. He did a great job!”

Trudy R., Realtor --- Oak Park, IL --- 7/2013

Hey, check out this amazing review from Josh about Tom! “Tom Lavallee and his team were incredible! My wife and I were first time home buyers and the staff made the process so easy for us. Everything was straightforward and the amount of time the team took with us was exceptional. All of my questions were answered very quickly as well. We will definitely be using this company again in the future. Thank you, Tom!”

Josh R. --- Chicago, IL --- 5/2013

Hey check out the incredible review from Puyo about Tom! “Thank you so much Tom and the entire team! All the hard work put in resulted in a great job done! Paperwork was perfectly in line and everything worked out. Closing on Monday went well! With your approval, I would be happy to refer you out to my clients. Currently, I don’t get many residential buyers, as most of my deals are with commercial buildings and managing properties for investors, but in those instances where I do receive a...

Puyo Z. -- Lake Zurich, IL -- 032013

Hey check out the glowing review from Peter about Tom! “Our experience was MORE than perfect. We could not be happier with the results, performance and service that we received from Tom and his GREAT team! Thanks so much for providing the expertise that allowed us to be in our new home for the Holidays. This never would have happened without Tom!!!!”

Peter B. -- Inverness, IL -- 03/27/2013

Hey check out the great review from Amy about Tom! “Tom Lavallee and his team are great! We have refinanced with his team two other times and they are all very responsive and kept us updated throughout the entire refinancing process. We highly recommend their services for a refinance!” https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/

Amy T. --Chicago, IL -- 03/2013

Hey check out the glowing review from Jennifer about Tom! “Thomas Lavallee and his team are phenomenal to work with. I have refinanced multiple times over the past several years and would not think of going to anyone else. The ease of their process makes the entire experience painless and actually enjoyable. The people at this office are so nice, knowledgeable and great to work with! Thanks again Tom!” https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/

Jennifer Z. -- Chicago, IL -- 03/2013

Hey check out the great review from Karen about Tom! “This is our second time working with Tom Lavalle. It was a pleasure and very easy process! Thanks again Tom!” https://www.facebook.com/guaranteedRate1

Karen S. -- Western Springs, IL --02/2213

Hey check out the glowing review from Rajesh about Tom! "Great customer service from Tom Lavallee and his team! Consistently helping me refinance year after year smoothly with no hiccups! Thanks again Tom and team!!! https://www.facebook.com/guaranteedRate1

Rajesh H. -- Buffalo Grove, IL -- 02/2013

Hey check out the amazing review from Jack about Tom! “I've been working with Tom Lavallee for many years. Tom has always contacted me when rates have gone done enough to make a re-fi worthwhile. We just completed our 6th mortgage re-fi with Tom and Guaranteed Rate, and as usual, prompt service, low rates, speedy turn-around, and best of all, no hassle. I've referred many friends to Tom over the years and will continue, he is absolutely the...

Jack H. -- Libertyville, IL -- 01/2013

Tom interview Q&A

Who is your typical customer and what questions do they typically have?
I have learned there is no such thing as "typical" when it comes to my customers. Every client is unique and has different financial needs and questions.
What advice would you give new or first time home buyers?
I recommend to try to get at least a 10% downpayment on a home. Also like to make sure they understand how important their credit history is and to always keep in touch with questions in the future.
What part of the home loan process do customers find most difficult and how do you help them through it?
Gathering the required documentation has always been a challenge. I try to help by checking in with the client and helping them to move the paperwork along back to us. I have found borrowers have the best experience when they work hard on providing everything in the beginning and in a timely manner.
Summary of where you grew up: family, affiliations, college, high school, etc.
I grew up in Palatine and went to school at NIU.
Tell us something that makes you unique or something wacky, yet interesting about you?
That I try to practice yoga 7 days a week to keep me sane.

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