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Vanessa Keyes

Vice President of Mortgage Lending
17177 N Laurel Park Dr, Ste 340, Livonia, MI 48152
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NMLS: 175468
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Vanessa Keyes has to be the most professional, responsive and compassionate person I have ever met. People like her build your brand - your credibility. Her responsive, always available "just a text away" relationship allowed me to calm my emotional self down when thoughts or concerns arrived in my head. She is a true partner, and genuinely cares about her clients. That means the world to me - to anyone. I felt like I was her only client - the entire time. The entire process was flawless - a...

Nandor T. - Chicago, IL | JUN 2017

I have referred several people to Guaranteed Rate based on the positive experience I had financing and refinancing my home with Vanessa Keyes. She is smart, efficient and very helpful. Customer service like this keeps me working with a company.

Andrew Q. - Chicago,IL | SEP 2016

Vanessa worked very hard on my behalf and ensured she responded to my questions very quickly. The process was easy and the online documents completion was incredibly convenient. Vanessa is friendly and very professional; always reassuring and knowledgeable.

Elizabeth C. -Ypsilanti,MI | SEP 2016

Vanessa Keyes did a fantastic job of guiding me through the process. She answered my questions, and straightened me out when I was a bit confused. Shon Atabaki and Jennifer Rothe were also very helpful. We were able to get the information they needed to them in a timely manner.Great people to work with.

Rick M.-Branford,CT | JUN 2016

Guaranteed Rate made the daunting process of purchasing my first home extremely manageable. Their document collection system is stellar and my loan officer was incredibly knowledgeable and responsive. Despite operating in such a heavily government-regulated field, Guaranteed Rate has managed to not sacrificed excellent customer service.

Joshua W.-Middleboro,MA | JUN 2016

Vanessa is the best! I am really happy to work with her.

Fulya A. -Ann Arbor, MI | APR 2016

Vanessa Keyes was awesome - she made the entire experience easy!

Catherine L. -Chicago, IL | APR 2016

Vanessa and her team were extremely responsive, and very patient in answering our questions. The excellent customer service provided by Vanessa and her team!

Susan C. -- Gregory, MI. 10/15/2014

Vanessa Keyes is great and makes things easy for us. We plan to work with her again in the future and would recommend her to our friends.

Susan P. -- Highland Park, IL. 11/6/2014

Excellent customer service provided by Vanessa and her team. They were extremely responsive, and very patient in answering our questions.

Susan C. -- 10/27/2014

“We worked with Vanessa Keyes and couldn't be happier with the results. She was very upfront with us throughout the process and worked very diligently to make sure the process went as smooth as possible. Her personality meshed well with ours and she made a very stressful process seem easier. We never had any hiccups or delays. Everything happened when it should have and they rushed to get it done prior to the actual close date. I highly recommend Vanessa and will be passing along her name to...

Patrick R. – Evanston, IL – 8/2014

“Vanessa Keyes and her team did a fantastic job for us. We had been preapproved by another lender and switched to Guaranteed Rate fairly late in the process (after the home inspection). They were responsive, organized and got the loan done quickly and without any issues!”

Sharon H. – Chicago, IL – 7/2014


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Vanessa interview Q&A

How long have you been in the mortgage business and what inspired you to get into it?
I have been in the mortgage industry for 9 years. My father was a realtor and home ownership has always been a part of my life. As a child, I loved looking at houses with my Dad and I truly enjoy helping my clients with Life’s Biggest PurchaseTM. I am passionate about this business and I love the relationships I have created with my clients and realtors.
What specific steps do you use to help your customers find the best home loan for them?
I am truly dedicated to my clients’ financial goals. I understand how important home buying can be. In the mortgage industry, attention to detail and being creative is crucial. During the loan process, I am available every step of the way and I pride myself on providing constant communication, to ensure the entire process is as smooth as possible. With the strong support of a national company like Guaranteed Rate, I have all the resources behind me to fit any buyer into their dream home and I do all the necessary research to secure the product that fits their needs best.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
When I’m not working, I enjoy spending time with my husband and our three young children and two dogs, all who keep me very busy! I also love to run outside and as a family we spend a lot of our summers in Southwest Michigan enjoying Lake Michigan.

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