Who is your typical customer and what questions do they typically have?
There is no typical customer anymore. I have to ask many questions about their needs, listen then help them choose the best product.
What specific steps do you use to help your customers find the best home loan for them?
How has the mortgage industry changed since you started, and what would you expect in the future?
The internet has made the paper work process much easier. Everything can be done online securely.
What can borrowers do to insure a smooth mortgage underwriting process?
Use my secure online system to upload the documents we discussed needed for a smooth transition from underwriting to closing.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
I love fishing and teaching people new to the area and veterans how to catch more!