What people are saying... What people are saying... Back to profile
James Jaeger and his team were wonderful to work with; knowledgable and helpful. James responded promptly to questions and kept us updated throughout the process. Despite technical difficulties with Flashclose, our closing went smoothly. James was also courteous and approachable!
Tasha P. | April 2019
Jay Jaeger went above and beyond on getting this deal closed for me. Alex Matar did so as well. These guys explained everything every step of the way and were available to me 24 hours a day. I'm already recommending Jay to my co-worker who will be buying his first home this year as well. Than You Jay and Guaranteed Rate for the exceptional care and service!
Michael F. | May 2018
Jay Jaeger went above and beyond on getting this deal closed for me. Alex Matar did so as well. These guys explained everything every step of the way and were available to me 24 hours a day. I'm already recommending Jay to my co-worker who will be buying his first home this year as well. Than You Jay and Guaranteed Rate for the exceptional care and service!
Michael F.
Alex and Ashley were very prompt, professional, and easy to work with. They were able to help me navigate and achieve the targeted close date that was pertinent to my seller. Always a positive experience working with Alex and his team.
David V. - Berkley, MI | AUG 2016
I went through Guaranteed Rate again for my second mortgage and was very happy with my experience. Alex Matar and his team made the process easy and simple. I was always able to get in touch with Alex or anyone else on his team whenever I had questions or concerns about the process.
AnnMarie A - Richmond, MA | MAY 2016
We really appreciated Alex Matar's professionalism and depth of knowledge throughout the application process. Would highly recommend.
Steven H. - Mequon, WI | APR 2016
Great customer service, super fast turn arounds, excellent communication - you guys made the entire process extremely easy. Thank you!
Elizabeth F - HAVERHILL, MA | Feb. 2016
My loan officer and his team responded requests promptly. He is hard working and knowledgeable of the process. I really enjoyed work with Alex.
Li L. – West Chester, OH | Dec. 2015
He was great, Alex got back to me with any questions i had!
Robert P. – Minooka, IL | Sep. 2015
Alex is a true professional and I would recommend working with him to any family, friends and colleagues. He is highly knowledgeable and was able to walk me through and clearly explain all questions. I was able to have complete confidence my loan was in good hands every single step of the way! It was so easy and not a single issue or mistake popped up along the way.
Andrea H. – Chicago, IL | Apr. 2015
Alex was very helpful and called back immediately.
Linda O. – Farmington Hills, MI | Apr. 2015
Alex Matar was very articulate in explaining any queries related to the loan approval process. He is very informative of the process and responded quickly to my questions on a routine basis.
Srinivasan S. - Princeton, NJ / March 2015
I refinance my mortgage with Alex Matar the process was very smooth and fast. I recommend Alex Matar and his team
Nabil M. – Miami, FL | Mar. 2015
Alex was very prudent and responsive at all times.
Kiruthiga V. -- Herndon, VA | Nov. 2014
Alex did a great job of making my feel important and not just like another applicant.
Warner E. -- Bartlett, IL. 10/22/2014
Alex Matar answered all of our questions and give us his insight (wisdom) on which loan would work best for us.
Robert W. -- Canton, MI. 9/24/2014
Alex Matar did a good job. He responded to my questions quickly and accurately.
Aaron B. -- San Francisco, CA 7/24/2014