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Austin Reed

Senior Loan Officer
585 Tremont St, Boston, MA 02118
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NMLS: 815750
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TestimonialsCustomer testimonials Read more

Great experience! These guys are on top of their game - very helpful, responsive and easy to work with.

Sergei L. | August 2017

Great experience! Did a great job of keeping me informed throughout the entire process. Coordinated well with my agent and lawyer and just a very smooth overall experience. Austin and his team were a dream, thanks again!

Christine C. - Funded 7/27

Great overall experience. Working with Austin and the team was a pleasure.

Michael L. | 06/30/2017

Austin Reed was a "miracle worker" who was able to put our loan together on very short notice after our other lender fell through. Compared to the other lender, the level of communication and attentiveness was significantly better. Plus, he worked hard to get us a very attractive rate.

Daniel E. | June 2017

Austin and his team were prompt at getting the required documents ready to submit the initial bid and were easy to work with during the process.

Janani S. | June 2017

I came to Austin with a messy situation and a bit of a time crunch and he was able to obtain a loan for me in very quick fashion. He was extremely clear in his intentions and thought process and kept me informed throughout. I will absolutely recommend any family/friend/colleague to Austin as he made this as painless as possible

Alexander S. | 04/27/2017

We purchased our first home and had no idea where to start or what we were in for. Austin and his team made it so easy for us and walked us though every step. I am a worrier and Austin was wonderful and assured us that everything was fine. When ever we had a question he was always there with an answer (and made sure we new what he was talking about haha). I would recommend them to anyone, and if we ever go through this process again we will absolutely be using them!

Katherine P. | 04/21/2017

Austin and his team were awesome! Austin was very responsive to every email and phone call and his team was very prompt with answering questions and telling me what I needed to provide. This was my first mortgage and it was extremely smooth!!

Lindsay G. | 2/12/2017

Austin Reed and his team set the standard for professionalism and world class customer service.

Byron T. - 12/16/2016

Austin Reed was great to work with - very responsive and always ready to answer our questions. The whole team made the process very easy.

Jessica D. | 12/15/2016

Austin and his team were excellent to work with. I am a first time home buyer and he was not only patient but super responsive to any questions or concerns I had. He made the whole process painless and easy. I can't recommend Austin enough.

Rachel C. - 12/15/2016

It was wonderful to work with Austin Reed and his team! He was very responsive via email and phone. He turned around the original offer paperwork so we were able to make a winning bid on the home of our dreams. He and his team walked us through all the necessary steps to getting a mortgage and made the process easy and painless. Great team, great service. Thanks again!

Lucy S. - 11/7/2016

Austin Reed and his team were exceptionally helpful. We had a challenging close due to the way our accounts were set up and the fact that the sellers lawyer was completely incompetent. Austin was extremely helpful and patient the whole way through, we were beyond grateful for his help.

Jake H. - 11/3/2016

Austin and his team are simply the best and are light years better than the competition. I work for a big bank and I passed up my corporate discounts just to work with Austin and I have no regrets. I am already looking forward when I will get to work with Austin on our next purchase. Thanks to Austin and his team for making this process easy for me and my family.

Paul W. | 08/08/2016

Austin Reed was great! He was always available, kept me posted every step of the way, and really went the extra mile. I can't imagine a better Loan Officer!

Edmund C. | 09/19/2016

Austin Reed and his team communicated with us and answered questions very quickly. Austin helped us to get the pre-approval then the final approval. His team worked very effectively and efficiently. They made the process easy.

Nancy W. | 09/08/2016

Austin and his team were absolutely fantastic! Very responsive, effective, and knowledgeable. I would definitely work with him and his team again, and gladly recommend them to my friends. Thank you so much for helping me financing my first home!

Jerome M.

My experience with Austin Reed and team was amazing. They were on top of everything and answered any questions I had. Austin was wonderful to work with and explained each step of the loan process. I am moving from Florida to Massachusetts and Austin was very understanding of my situation and made the loan process one less thing I needed to worry about! I would certainly recommend Austin to everyone I know and would go to Austin with any future needs I may have!

Barbara F.

Austin and his team were beyond exceptional and instrumental in making my closing go flawlessly. They all were able to balance the task of keeping my wife and I informed along the way without overdoing it. At every step they were reachable and informative. We NEVER had to wait for a reply at any time for any reason. We will be recommending them to everyone and anyone that mentions the word mortgage.

Nicholas S. 07/15/2016

Austin Reed was great! He was super responsive and available by email, at all times of the day and day of the week. He gets things done efficiently, explains matters clearly and is personable.

Joome S.

Austin Reed was great! He was super responsive and available by email, at all times of the day and day of the week. He gets things done efficiently, explains matters clearly and is personable.

Joome S.

I could not ask for a more stress-free process than the one I had working with Austin. Everyone always warned me about how tedious it is to go through the mortgage process for a first-time home buyer. Well in my case it was a cake walk. Austin and his team were very responsive throughout the entire transaction and had my loan approved and ready to close almost 10 days in advance of my schedule closing date. I am more than confident in recommending him to all of my friends and co-workers.

Michael S.

Austin Reed and his team, Minh, Harold and Julie made the mortgage process easy and seamless for us. the process was quick and efficient and they communicated with us expediently at every turn. I have already recommended them to friends who will be in the market soon! Thank you.

Gloria D. - April 25, 2016

Working with Guaranteed Rate was a great experience. There are a lot of moving parts and Austin along with his team did a great job of communicating with the other members of the team I had in order to smoothly expedite this process. It was easy to upload the necessary documents, sign for things with an online signature, and he also answered my questions along the way. Will definitely recommend if I am asked about who to use.

Adam V.

As a second time home buyer, I had an experience with which to compare my work with Austin to. Let me tell you, there was no comparison. Austin and his team were thorough, precise, friendly, and effective. They locked me in at a great rate, and did so in NO time! I loved working with them, and while I love my new place, I can’t wait to buy again, and work with him and his team going forward!

Samuel A.

We recently closed on a home in the last week. During this process we worked with Austin Reed and his team to obtain a loan. Austin was great at outlining the process and walking us through every step. I will be using Guaranteed Rate for all future loans I try to obtain.

Michael L. April 11, 2016

Austin was amazing to work with and made the whole process seamless. I love your plain English guides on how to get a mortgage, and the online platform was extremely helpful.

Colin R.

I have nothing but praise for Austin Reed and his team at Guaranteed Rate. They were accessible and responsive. They let me know when documents were missing so I could obtain them as quickly as possible. They explained all the paperwork and requirements clearly. Plus I got a good, 'guaranteed' rate, which was exactly what I wanted. Professional, thorough and easy to work with! 5 stars!

Joan D.

Austin Reed and his team were incredible. Getting a loan with them was a breeze compared to my past financing experiences. From the easy to use interface, diligent and organized coordinators, and friendly people, the whole experience was more than just painless, it was fun. They also worked lightning fast. I can’t speak highly enough of the service, and the rate they got me is GREAT. I can’t wait to refer them to my friends, and will definitely use them going forward!

Samuel A - Boston, MA | Feb. 2016

Austin Reed and his team provided exceptionally efficient and straight forward information. My husband and I were first time home buyers so naturally we had a ton of questions. Austin took the time to explain everything and accommodated our schedules by corresponding with us through email or text when phone calls weren't an option or taking an 'off business hours' phone call when need be. Austin and his team were very thorough making sure we had our ducks in a row so when the perfect home came...

Kimberly M. - Woburn, MA | Dec. 2015

Austin Reed and his team were incredible. Getting a loan with them was a breeze compared to my past financing experiences. From the easy to use interface, diligent and organized coordinators, and friendly people, the whole experience was more than just painless, it was fun. They also worked lightning fast. I can’t speak highly enough of the service, and the rate they got me is GREAT. I can’t wait to refer them to my friends, and will definitely use them going forward!

Samuel A.

Austin did an amazing job helping me close on my original loan as well as the refinance I just did. I cannot say enough good things about Austin and the lengths he goes to work with his clients. He is my go to guy for anything loan related!

Andrew B

My loan officer was helpful, positive, clear when communicating, patient, and responded to my questions 24-7.

Hannah S. – Harrisburg, PA | Sep. 2015

Austin helped us get a great rate for a convential renovation loan and we just refinanced with him since renovations are complete. Great rates both times and low fees.

Melissa D.

Austin Reed did an excellent job as my mortgage broker. He is very knowledgeable, patient, and responds to emails 24-7. He works hard, is professional, and positive. I fully recommend him and Guaranteed Rate

Hannah S.

Austin is fantastic to work with. As a first time home buyer, I had a million questions...he always made me feel like my needs were a top priority, and put me at ease when my stress levels were high.Highly recommend!

Kirsten M.

Austin and his team were awesome. As a super stressed first-time home buyer, Austin answered every question I had and never acted like any of them were stupid (I'm sure most of them were). They made the process of getting a mortgage as painless as possible, and I would recommended them to anyone.

Greg W.

We had such a good experience working with Austin and his team. He was very patient with us as we spent the last year looking for our first home and figuring out how the mortgage process works. Austin was always quick and courteous in his replies, helpfully explaining the process. The very experienced realtors we worked with also commented on his professionalism. I am happy we met Austin early on to give us the confidence we needed to finally make it happen and end up where we are now!

Kelsey D.

The home buying process can be the perfect storm of exciting, frustrating, and stressful. Austin and his team at Guaranteed Rate were excellent throughout and thoroughly exceeded our expectations. Austin is not only incredibly fun to work with but he is also a very prompt, effective, and informative communicator. Further, his creativity in putting together our loan package got us a better deal then we could have imagined. We 100% and without and hesitation would recommend Austin and his team to...

Kimberly N.

Austin is very good. His team closes my financing within 30 days. Quite amazing service.

Hsun-Hsien C. – Brookline ,MA | JULY 2015

Austin was great. Supported me through the process with a diligent team. They kept me on track and anticipated all the documents I needed. He made this process as low stress as I could imagine.

Nathan L.– Boston, MA | June 2015

About Austin

Austin got started in the mortgage business when he found it the perfect combination of his affinity for mathematical problem solving as well as his knack for working with people.

He graduated from Haverford college with a degree in Political Science and Economics, spending a year abroad studying finance and global economics at the London School of Economics in central London.

Upon his return to the states, he fell into mortgages first through strategic partnership development and then quickly transitioning into origination. Taking a consultative approach to the mortgage process, Austin thoroughly enjoys helping educate those he works with on the financial aspects of home ownership vs. renting, and loves helping them get approved on the mortgage for their new home.

Outside of work, Austin enjoys playing soccer, participating in crossfit, playing with all of his neighbors' dogs in the South End of Boston, and traveling.

Austin interview Q&A

Who is your typical customer and what questions do they typically have?
"I work with all types of customers from first time homebuyers to the experienced buyer looking for a very expensive condo/house or an investment property. It's funny, because almost all people, whether they are looking to buy or to refinance, have questions that boil down to the same few concepts. People are always, of course, looking to structure their financing in the most beneficial way to them and their short and long-term financial goals. Many times they think this revolves solely around the interest rate offered, but after a brief conversation, I am able to open their eyes to all the factors associated with finalizing a mortgage. There are many, many different ways to structure a mortgage including lower down payments than 20%, fixed rate mortgages versus adjustable rate loans or ARMs, and questions revolving around the mortgage timeline, all of which I am happy to walk my clients through step by step."
What advice would you give new or first time home buyers?
Choose a loan officer that you feel truly comfortable with. The three most stressful things in a person's life are the death of a family member, divorce, and buying or selling a home. A big reason that the home purchase makes it onto that list is that the financing process is complex. You need to choose to work with someone throughout that entire process that you truly trust to get your loan closed easily and efficiently, while making sure you are comfortable with all the paperwork and the numbers associated with the process.
What can borrowers do to insure a smooth mortgage underwriting process?
The best thing to do is listen very specifically to what your loan officer tells you you need to provide to them. What most people don't realize is that we are brokering a transaction between the client and the investor (be it a bank, credit union, etc). You are asking someone who has never met you - and never will - to loan you hundreds of thousands of dollars. They are going to want very specific documents from you in order to be sure you are going to pay them back. If you have questions on the documents requested, don't hesitate to ask! A quick phone call can clear up questions and save tons of time during the process.
What provides you with the most satisfaction in your job as a Loan Officer?
There really is no greater feeling than helping people invest in the home of their dreams. It sounds silly, but people come into the process thinking of buying a home as just another version of a rental payment, or just upgrading to a new environment if they have owned before, and very quickly realize that this means so much more to them than they initially thought. Being the one to help make that dream a reality and do so in such a way that it allows them to continue on living the rest of their lives throughout the process is extremely satisfying.
Tell us something that makes you unique or something wacky, yet interesting about you?
I can solve a Rubik's cube. And pretty quick too!

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