What specific steps do you use to help your customers find the best home loan for them?
Understanding a customer's financial goals and what they have planned in the long term is a big part of determining the best home loan for their situation.
Tell us about a mortgage product that consumers may not be aware of?
Hybrid fixed/adjustable rate loans are a great option for people who don't plan to stay in a property or loan long term. They offer a much lower rate with the security of a fixed term for the first 5-10 years of the loan.
What part of the home loan process do customers find most difficult and how do you help them through it?
Providing documentation for the loan process is challenging because guidelines change constantly. Having a knowledgeable loan officer who is aware of what an underwriter will need is important. I always make sure my clients know what is needed up front and set the right expectations.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
I spend time with my family and enjoy eating out at new restaurants around my home.