What people are saying... What people are saying... Back to profile
Great job, from start to finish.
Russell C. - Stevensville, MI | Apr 2022
Wonderful friendly and helpful service.
Kristal P. - Altoona, WI | Apr 2022
always such an easy process and lots of communication.
Carmen H. - Kissimmee, FL | Apr 2022
Easy to work with. Quick process. Great price.
Brian C. - Denver, CO | Mar 2022
Smooth. Clear communication from team lead at the beginning of the process.
Josephine K. - Chicago, IL | Mar 2022
Great service, great communication!
Jake C. - Bakersfield, CA | Apr 2022
The Billy Schaffer team of David Mosier and Dani Russ were amazing. They worked very hard to make the two loans I was refinancing very easy. I will always do my loans through these folks.
Matthew D. - Cincinnati, OH | Mar 2022
Everyone I worked with made everything so easy, and quick!
Theresa V. - E Brunswick, NJ | Mar 2022
Billy and his team did a great job with everything.
Nicholas R. - Fenton, MI | Feb 2022
Seamless process with patience in dealing with all of my questions and we were also provided with many alternatives.
Steven L. - Clarkston, MI | Feb 2022
The process for Guaranteed Rate was highly efficient, it only took 2 weeks. During that time all my questions were answered quickly. The rate I received was also superlative.
Matthew B. - Littleton, CO | Feb 2022
This is the second time we've worked with Guaranteed Rate, and just like the first time they made the process simple.
Kaelob B. - Pleasant Grv, UT | Feb 2022
Very thorough on answering questions and providing guidance.
Douglas H. - Lapeer, MI | Jan 2022
It was an overall great experience
Keith G. - Lithia, FL | Dec 2021
Everything & everyone was great!
Sherri K. - South Elgin, IL | Dec 2021
Really great customer service and a stellar team there to assist every step of the way
Kittie W. - Port Charlotte, FL | Dec 2021
The team I dealt with are quick and responsive
John B. - Idyllwild, CA | Dec 2021
Competitive rates and fees. Extremely customer focused and responsive.
Jeffry B. - Tampa, FL | Dec 2021
Everyone was very helpful and responsive and it was a no pressure setting
Jennifer B. - Erie, CO | Dec 2021
Step by step instructions and great communication. And daily updates on the loan process
Harry W. - Salt Lake City, UT | Dec 2021
Fast, Friend, everything was up front no surprises
Katherine L. - Callahan, FL | Dec 2021
Professional, efficient and great customer service.
Natalie B. - Richmond, CA | Nov 2021
Extremely helpful and responsive on questions
Briana C. - Chicago, IL | Nov 2021
Very helpful, answered all my questions.
Laura V. - Lockport, IL | Nov 2021
The whole process was easy and efficient.
Robert C. - Grand Junction, CO | Nov 2021
Billy and his team are amazing. The process was quick and painless. Thank you also to Dani who walked us through closing.
Joanne F. - Newhall, CA | Nov 2021
Competent, Friendly, Professional
Chad H. - Tucson, AZ | Nov 2021
Because they were amazing and efficient
Ashley S. - Lake Orion, MI | Oct 2021
Ease of refinancing, communication throughout the process
Jamie S. - Park City, UT | Oct 2021
Great customer service. Billy Schaffer has a great team working with him.
James F. - Fountain Hills, AZ | Oct 2021
I received a great rate and great service.
Gynette B. - Flossmoor, IL | Oct 2021
Excellent communication and met all of my needs! Awesome team to work with!
Krista D. - Plymouth, MA | Sep 2021
Such a responsive team. Special shout-out to Dani Russ!
Brooke M. - Chicago, IL | Sep 2021
I am very satisfy with the service.
Luis C. - Teaneck, NJ | Sep 2021
Billy is outstanding, Dani was great, and the rest of the team was very easy to work with.
Philip T. - Clarkston, MI | Sep 2021
I have already recommended someone and they are closing.
Lawrence M. - Cave Creek, AZ | Aug 2021
This was my 3rd consecutive refinance with Guaranteed Rate and I am very satisfied.
Shyamali R. - Milpitas, CA | Sep 2021
Process is streamlined People are very personable People are very competent Billy is unbelievable talented.
Navin G. - Coral Springs, FL | Aug 2021
Billy Shaffer and his team were great.
George M. - Clarkston, MI | Sep 2021
Everything was handled very efficiently.
Luanne H. - Oconomowoc, WI | Aug 2021
GREAT CUSTOMER SERVICE AND VERY HELPFUL
Jessica G. - Davie, FL | Aug 2021
You all are very professional on what you do. I thank you for that.
Felipe G. - Santa Ana, CA | Aug 2021
The whole process was fantastic. Dani Russ the lead Loan Coordinator was very attentive and responsive with all my questions. The digital signing process was so easy. I am glad Billy Schaffer was so persistent in getting my business. Would recommend Guaranteed Rate to all my friends and family.
Jose Z. - Boca Raton, FL | Aug 2021
Everything was great from start to finish
Kathleen D. - Lakeland, FL | Aug 2021
Great service fast response and turn around time.
Thomas L. - San Diego, CA | Aug 2021
Billy's team was amazing, so easy to work with!
Melanie G. - Clarkston, MI | Aug 2021
Very responsive team that took the time I needed to have things explained. We had a complicated purchasing process with a lot of stress. The G Rate team had my back through the whole process. That plus low costs and an outstanding interest rate - great outcome!
Jonathan L. - Evanston, IL | Aug 2021
The customer experience was smooth. The tech worked well and follow-ups were timely and helpful
Matthew P. - Naperville, IL | Jul 2021
The people I worked with were extremely helpful and responsive. They had quick turn around times and everything felt like it when super smoothly.
Matthew G. - Pleasant Grove, UT | Jul 2021
I was very pleased with how easy the whole process was and how everyone from the team was very professional throughout.
Carlos S. - West Valley City, UT | Jul 2021
Great customer service. Everyone is very friendly and eager to proceed with the process.
Rosa B. - Buena Park, CA | Jul 2021
Great people. On the ball!!
David C. - Pleasant Prairie, WI | Jul 2021
Customer service is great! Staff were quick to respond, thorough with their answers and went above and beyond to support me through the process.
Wanda C. - Boulder, CO | Jul 2021
It was very easy and quick.
Kathleen C. - Phoenix, AZ | Jul 2021
Very professional and easy to deal with. They were proactive in helping us save money.
Lora M. - Murrells Inlet, SC | Jun 2021
They explained the details and the timeline very clearly.
Harvey M. - South Jordan, UT | Jun 2021
Very easy process and helpful
Kathleen P. - Chicago, IL | Jun 2021
Fantastic process. Fast and stress free
Goran G. - Warren, MI | Jun 2021
Anthony Tarrulo was outstanding during the entire process. Very knowledgeable, friendly and made me feel comfortable with everything happening regarding our loan. He needs to be cloned, as everyone deserves an Anthony! Thank you!!
Jennifer V. - Fresno, CA | May 2021
The refi was quick and everyone is and was very friendly and knowledgeable.
Joellen C. - Meriden, CT | May 2021
The entire process was ridiculously smooth. It couldn't have been easier from start to finish.
Patrick P. - Brookfield, WI | May 2021
excellent service, solid communication, great rates
Parveen Z. - San Jose, CA | May 2021
The team, especially Dani and Anthony, were amazing. They explained the whole process and guided us through patiently. They also were very responsive and followed up quickly.
Richard B. - Chicago, IL | May 2021
Excellent Professional Service.
Neftali M. - Orlando, FL | May 2021
Because my experience was awesome
Brandy D. - North Las Vegas, NV | May 2021
Easy to work with and affordable
Michael N. - Mesa, AZ | Apr 2021
Very attentive and straightforward with our questions.
James O. - Roselle, IL | Apr 2021
Because they made my refi painless,easy, and stress free. They were very professional and were always available for any questions I had.
Dawn T. - Skillman, NJ | Apr 2021
Fast, easy to work with, and on time!
Branden F. - Brandon, FL | Apr 2021
Easy to work with and always willing to help!
Kimberly D. - Clio, MI | Apr 2021
The process was easy and seamless
Chaz A. - Tampa, FL | Apr 2021
Because I used them before.
Eugene C. - Brick Township, NJ | Apr 2021
great speedy service with good info along the way
Kevin C. - Oak Forest, IL | Apr 2021
I would personally recommend Billy Shafer with Guaranteed Rate; he was extremely patient, answered all of my questions thoroughly, and went through all of our option scenarios to make the best informed decision. Very approachable and generous with his time and expertise.
Amanda D. - San Diego, CA | Apr 2021
It was a great experience working with you all!
RICHARD R. | Mar 2021
The process is straightforward and easy, barely any work on our part!
Jessica D. | Mar 2021
Everyone involved did a great job
Jason P. | Mar 2021
They were helpful and attentive.
Rachel H. | Mar 2021
Very thorough, friendly, and efficient
Windy S. | Mar 2021
Great service and great rate
Donald D. | Mar 2021
The rates were excellent, the team was professional and responsive, and the process was easier than any other past transactions that I have had.
Christine A. | Mar 2021
Everything smooth and efficient
FEIYANG S. | Mar 2021
Very helpfull and professional
Juan C. | Feb 2021
They were very helpful in my refinance process. It was all a lot easier than I expected.
Samuel W. | Feb 2021
The whole process was seamless and easy.
Sarah W. | Feb 2021
Quick, responsive, and ease of the whole process.
Chase R. | Feb 2021
Professional lender, professional staff
Thomas C. | Feb 2021
I was impressed with the willingness to help from Dani, And Billy. The whole process was simple and I stressful! Thank you for your wonderful team, I dealt with other people sometimes when I called and everyone was very nice and treated me like a VIP! Thank you!!
Danielle R. | Feb 2021
Great to work with. Helped us improve our life. We have gone through Guaranteed Rate for a couple years now and I don''t ever want to stop using them. They are wonderful!
JASON G. | Feb 2021
Great team service and accomplished all goals for the refi
Thomas M. | Feb 2021
Great customer service, rates and prompt closing
Juana M. | Feb 2021
Great customer service and timely refi process.
Michael W. | Feb 2021
Everything went perfect, efficient and fast.
Jason G. | Feb 2021
Fast, easy, simple and friendly
Ted B. | Dec 2020
Because everything went smooth and was very easy and understanding
John D. | Feb 2021
Because of the great help I received from Dani Russ
Felipe G. | Dec 2020
They were a seamless process.
Mark S. | Dec 2020
the team is great to work with.
Jacob H. | Dec 2020
The service was quick and helpful!
Timothy S. | Dec 2020
The employees were excellent and very friendly
Thomas G. | Dec 2020
The Guaranteed Rate Team did an outstanding job and were always attentive & easily accessible. Response time was superb.
Pablo S. | Jan 2021
The entire process was very easy and efficient. Everyone at GR was very a pleasure to work with
William S. | Dec 2020
This team is phenomenal. Every single person is a-game.
Jane M. | Jan 2021
Good customer service, convenient technology
Tao C. | Aug 2020
Easy, seamless process with online closing, Friendly customer service and fast response times.
Casey D. | Dec 2020
I have done two mortgages with guaranteed rate and both were easy to complete, fast and with professionalism.
Karen C. | Jan 2021
Prompt and professional service. Accurate estimate/final closing numbers.
Bryan W. | Aug 2020
Because the team jumped hurdles, moved road blocks and did backflips to close my loan.
Dana B. | Nov 2020
The team was great...Timing worked out and was very smooth
Scott W. | Dec 2020
Communication was excellent and the whole process was streamlined
Todd P. | Jan 2021
They worked diligently to resolve an issue that I had
Joyce K. | Aug 2020
Answered all of our many many questions honestly.
Steven L. | Oct 2020
We have already referred others to Billy and his team.
Hana D. | Nov 2020
Quality of all staff, ease of process.
James F. | Dec 2020
Every time that I work with the team they are very responsive, professional, efficient, and get the job done
Patrick M. | Jan 2021
Guaranteed rate always takes care of me
Kenneth R. | Aug 2020
I did not believe I could refinance. They went above and beyond to get the refi done, and it is better in every way than the previous loan.
Herbert M. | Oct 2020
Everyone I dealt with from the beginning to the end was awesome.
Shannon T. | Nov 2020
Very informative and great to work with.
Shaara J. | Dec 2020
Co-operative team, and prompt
Pratiusha G. | Jan 2021
Very easy process, had worked with GR in the past.
Aslam M. | Aug 2020
Very friendly, fast and always available if I had questions.
Bradley C. | Oct 2020
GR representatives kept me informed of progress and very professional.
John D. | Dec 2020
Very responsive, friendly, personable, and competent. We always received a timely response, and Billy and Dani were already ready to answer questions, and educate us on the process. They even fixed a long-standing issue with a lien so it would never happen again.
Beryl S. | Jan 2021
My loan officer Billy Schafer was wonderful. His professional ethics were great. Dani the processor was great. Just the team was outstanding.
Robin M. | Aug 2020
Fast, reliable and great to work with.
Julie B. | Sep 2020
Billy Schaffer and his team were outstanding!
Philip T. | Oct 2020
Consistently great experience with Guaranteed Rate.
Nerijus T. | Nov 2020
Billy and team made this crazy simple
Robyn S. | Dec 2020
Everyone was very efficient, knowledgeable and friendly.
Cenobia V. | Jan 2021
I already sent multiple people to Billy and his team.
Derek H. | Jul 2020
Customer service was awesome
Jennifer S. | Jul 2020
They delivered on their offer, and were diligent in making it happen.
Neal J. | Jul 2020
They have done an amazing job refinancing our home. They worked very close with us through it all.
Cynthia K. | Jul 2020
Best ever service I have seen so far. All actions are recorded and informed the customer. Nothing hidden or secret.
Shyamali R. | Jul 2020
Provided the rate we were looking for
Milagros G. | Jul 2020
Proactive communication with sales rep.
Benjamin K. | Jul 2020
Easy, quick and got a great rate
Matthew F. | Jul 2020
Billy and the team were amazing and kept me informed the whole process.
Paul D. | Jul 2020
the whole team worked together. I was never asked can you please send a copy of this paper work to the underwriters, or this person. it was fast, clean as far as paper work.
Marcella K. | Jul 2020
The guaranteed team made me feel very comfortable during the entire process. Very courteous and friendly.
Mildred A. | Jul 2020
Communication with the entire team was easy; They were extremely prompt at answering questions, and helpful in their advice.
Ryan L. | Jul 2020
They were helpful and answered questions that I had. They responded quickly to emails that I sent.
Charisse V. | Jul 2020
Billy and his team were great to work with and attentive to my many questions!
Melissa P. | Jul 2020
Professional and courteous. Prompt and detail oriented.
Donald T. | Jul 2020
Great staff to work with. They always kept me informed as to where things stood in the closing process.
James F. | Jul 2020
Got an amazing rate, the team was easy and great to work with, they answered all our questions quickly.
Matthew H. | Jun 2020
Billy and his team - especially Anthony - are wonderful to work with. I had a ton of questions throughout the process and after the new loan was finalized. They’ve been very friendly and have responded promptly, in a way that was easy for me to understand.
Tarah B. | Jun 2020
Billy- helped make the numbers work- when I wasn't sure if they could. Amanda- dominated and sent my file to UW in record time. Dani- Beat up any expectation I could of had. They are a great team!
Anthony T. | Jun 2020
Was always quick to answer any questions I had.
Russell F. | Jun 2020
Billy Schaffer and Amanda Cassidy were absolutely fantastic! A true asset to Guaranteed Rate.
James W. | Jun 2020
The process was extremely easy, we received a great rate, and saved a ton of money.
Brian B. | Jun 2020
They were always available when i had a question and prompt
Rogerella K. | May 2020
Everyone (the staff), was polite, helpful, informative, patient, and understanding.
Watty S. | May 2020
Awesome people and awesome customer service
Grahams N. | May 2020
Excellent Service, Excellent communication.
Jeffrey G. | May 2020
They were able to lower my rate and save me money without any fees.
Mandy D. | May 2020
Friendly and timely customer care!
Manikandan E. | May 2020
Friendly and on the ball people
David C. | May 2020
I received great rate options and excellent customer service. I also appreciated the loyalty program for returning customers.
Natalie B. | May 2020
Everything went smoothly. Very satisfied
James K. | May 2020
Responsive, friendly service.
Nicholas M. | May 2020
Because of how helpful they were. I got lots of updates during the process.
Joseph H. | May 2020
Everything went very smoothly and easy to complete
Jacob G. | Apr 2020
Answered all my questions in a timely manner.
Rafael V. | May 2020
Process and communication was great
Jason S. | Apr 2020
Was a great process and referred my dad there already.
Jason J. | Apr 2020
Hard working and respond quickly to questions.
Chad H. | Apr 2020
Great communication and attention from staff
Daniel C. | Apr 2020
They were very easy to work with and gave very prompt replies!
Katie B. | Apr 2020
No problems everything went smooth, all done from home.
William L. | Apr 2020
I was given the best rate compared to everyone else's.
Junior R. | Apr 2020
Great service. Good communication. Friendly staff
Patrick M. | Apr 2020
They rock! Billy and his team where extremely responsive and took care of every questions I had quickly.
John D. | Apr 2020
Because I have recommended GR to a colleague! But seriously, I was happy with GR's rates and the service I got from the team.
Wyatt A. | Feb 2020
Billy Schaffer was the reason. He did a fantastic job!
Chelsea A. | Feb 2020
from beginning to end the team was great to work with
Daniel B. | Feb 2020
Billy was amazing to deal with!
Joanne F. | Jan 2020
All the Guaranteed Rate employees were knowledgeable, quick to respond, efficient and polite.
Salvatore R. | Jan 2020
Good service, great communication and follow through
Patrick M. | Dec 2019
Great staff, dedicated work ethic
Jimmy D. | Dec 2019
Overall communication through the whole process of refinancing my home
Terryn A. | Dec 2019
It only took one call, I was taken care of right away and they help me thru the whole process!
Rosa S. | Dec 2019
I feel the staff was great at communicating and be available in a timely manner
Arenda O. | Dec 2019
Overall communication through the whole process of refinancing my home.
Terryn A. | Nov 2019
They were proactive to help me with an existing VA loan providing me a lower rate, substantial long-term savings, and a lower payment. Billy was very helpful and resolved issues quickly. One of the individuals on the support staff or underwriting team would be my only reservation of working with Guaranteed Rate again. If any referrals I provided told me they were working with Kimberly, I would advise them to find someone else to work with, or go elsewhere.
Benjamin K. | Oct 2019
Billy Schaffer was great!! He went above and beyond helping me with all of my many questions. Being a first time homebuyer, he made the experience soo much better!
Melissa J. - March | 2017
The team made every step easy to understand.
Christopher C. - Grand Blanc, MI | Jun 2023
Honestly, we took shot in the dark and applied at Guaranteed Rate for our mortgage after seeing a late night infomercial about the company. No regrets! The testimonials from the customers gave raving reviews on the speed, care and assurance along the way from the company and we have to agree with the same! From step one, Billy was there to answer all of our questions and never once pushed us to hurry along. We were already living in our home as a lease to buy so our closing process went at a steady pace and everything fell together great! Thanks again Billy Schaffer at Guaranteed Rate for helping us turn our home into our house!
D. - 11/09/2016
My loan officer and his entire time were super responsive, professional and attentive.
Lisa B. - Lithia, FL | Jun 2023
I recently purchased a home in Reno Nevada while living in Michigan. I had the privilege of working with Bill Schaffer and Guaranteed Rate. Bill did an incredible job handling all of the issues of purchasing out of State property. I was informed of the process at each step of the way and could not have had a better experience. I appreciated Bill's professionalism, his prompt responses to all my questions, and his handling my mortgage with attention to detail. Thank you Bill for all you did for me. I would be happy to utilize your services again in the future!
Mike F.
Made the process easy and personalized
Rebecca E. - Fenton, MI | Jun 2023
Billy was definitely Top notch! Great follow up...never had to ask the status of my loan...I enjoyed working with Guaranteed Rate...
Jason P. – 08/02/16
Billy Schaffer and his team were great to work with and kept us up to date throughout the process.
Gregory K. - Denver, CO | May 2022
Excellent communication. “Box checkers”
David B. - Geneseo, IL | Jan 2023
They made the loan process very easy and were there any at anytime to answer all of our questions
Waddell M. - Roanoke Rapids, NC | Apr 2023
Billy and his team were great communicators, responsive, and moved us to clear to close in record time.
Kurt G. - Pacifica, CA | Jun 2023
Billy and his team were super on top of things even when our sellers kept moving the closing date back, forward, and all around. The whole process was made quick and easy!
Tyler C. - Chicago, IL | Oct 2023
Thank you for tirelessly working to find me the best mortgage loan for my situation. The debt consolidation mortgage has saved me thousands of dollars a year in interest charges and lowered my monthly payments considerably. Working with you has been great. You treated me like a person and not a number, that means a lot today. I would recommend you if someone needs a mortgage refinance or debt consolidation loan.Thank you again for all your hard work on my account.
Tammy C. - 08/29/2016
Great communication, quick to respond, and overall superb service.
Tyler E. - Traverse City, MI | May 2022
Super easy to work with, great people, patient, very knowledgeable. A great team that i will work with in the future and point friends and family in the direction of Billy and his team.
Jesse B. - Clearfield, UT | Jun 2022
Super efficient, communicative, friendly and professional
Eric A. - Flagstaff, AZ | Jan 2023
Billy & Dani were super helpful
Caroline K. - Salt Lake City, UT | Feb 2023
Amazing service - available any time and easy to reach, made process easy - Billy, Dani and Danielle were amazing to work with!!
Ashlee L. - East Kingston, NH | Apr 2023
Billy Schaffer was great to work with. Dani Russ was also fantastic. The team worked well with me and answered all of my questions.
Brittney J. - Columbia, SC | Jun 2023
Easy to work with, professional, answered all of our questions and easily available.
Angela G. - Chicago, IL | Oct 2023
Very helpful, knowledgeable, easy to contact
David M. - Fenton, MI | Nov 2023
I knew Billy would take good care of me and his team lived up to my expectations. I needed to close in 25 days to meet my timeline for my purchase on my condo and Billy's team kept me in the loop the whole time. E-signing is simple and quick. I closed on time with no surprises at closing. If you want a mortgage team that delivers on their promises, trust Billy with your mortgage.
Anthony D. – 5/5/2016
Billy Schaffer team is AWESOME!!!!!
Robin M. - Chicago, IL | May 2022
Responsiveness adn they put up with my irritation very well
James C. - Chicago, IL | Jun 2022
They were great to work with.
Stephanie J. - Midland, MI | Jul 2022
Staff is excellent. Great communication. Friendly and professional.
Jennifer V. - Trent Woods, NC | Aug 2022
From the beginning to the end of the entire process everybody kept me informed and quickly responded if I had questions along the way.
Lisa C. - Red Bank, NJ | Sep 2022
It took four separate houses to finely get to the "Closing". Everyone@GR was great and patient.
Stephen C. - Montague, MI | Dec 2022
Great customer service and super fast transaction!
Brittany M. - River Grove, IL | Jan 2023
Knowledgeable, efficient, personal service.
Lorraine F. - Delray Beach, FL | Mar 2023
For their communication and made process very easy.
Brian C. - Wallingford, CT | Apr 2023
Always professional and expedient.
Matthew S. - Rogers, AR | May 2023
The team was extremely responsive to every request and timely responses, including advancing each day the requirements to close
John G. - Morristown, NJ | Jun 2023
Super easy to work with. Great service!
Jennifer C. - Milford, MA | Jul 2023
Very responsive and billy was great!
Geoffrey C. - Tampa, FL | Aug 2023
Great group to work with. My refi was complicated and each situation was met with communication and resolution.
Aron W. - Allendale Charter Town, MI | Oct 2023
Because the amount of help and understanding made finding and obtaining my home so much easier than I expected
Edmund C. - Flint, MI | Nov 2023