How long have you been in the mortgage business and what inspired you to get into it?
I have been in the business since 1993...... I had started as part-time processor while my kids were in school. In 2003 I started transferring into the origination role, I really enjoyed educating 1st time home buyers and empowering them with knowledge of home purchase. Fell in love with the feeling of helping my clients getting into their dream home.
Who is your typical customer and what questions do they typically have?
I really don't have any particular type of client. I think every client has their unique situation; whether it's their income, credit score, funds to close or the type of program they may question.....
What specific steps do you use to help your customers find the best home loan for them?
I like to educate my clients with different product, letting them know what is available for them. My goal is to make sure my client is comfortable with his/her choice, I want them walking way knowing exactly what they singed up for.
What are the pros and cons of a fixed rate mortgage versus an adjustable rate mortgage (ARM)?
It depends on what chapter you are in your life....... if you're purchasing your 1st home, and you think you will be there only for the next 5 to 7 yrs, I would definitely suggest an ARM. If you are buy a home where you plan on raising your kids, and you think you'll be there for the next 15+ years, I would suggest the fixed rate
What advice would you give new or first time home buyers?
Knowledge is the #1 empowerment allowing the client to move forward with confidence in purchasing their 1st home
What part of the home loan process do customers find most difficult and how do you help them through it?
Having patience and explaining the underwriting process. Most home buyers really get frustrated with having to re-verify and/or explain their documents.
What are the top 3 misconceptions people have about the home loan process?
I really don't know if people realize how important their credit score is.
Knowing not to purchase anything while going through the loan process.
The length of time a loan may take, depending on what is going on in your financial life, underwriting may be more difficult