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Brian Mercer

Regional Operations Manager
320 W. Ohio St, Ste 410, Chicago, IL 60654
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NMLS: 607607
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This is my third loan with Guaranteed. Very happy with Guaranteed Rate's online file signing and submitting on this particular loan. Loan officer helped me through any questions that I had. I will recommend to friends!

Marvin O - Chicago, IL | Feb. 2016

Brian Mercer was great to work with. This was our first time buying a home, so we had a lot of questions. Brian patiently and quickly answered all them. He was prompt, professional, and reliable.

Shepherd K. - Elgin, IL | Dec. 2015

Brian is the man. He knows the business, makes it easy to understand and provides excellent service. I appreciated all of the expectations set up front and it was a very easy process

John A. St. Charles, IL

Brian was very professional, prepared and concise with information requests. Provided timely updates and excellent guidance throughout the process. Definitely the best I have ever worked with.

Cathy P. – Naperville, IL

Brian Mercer made the application and approval process very easy for me. I'm really busy with work, so this was an added bonus since I don't have a lot of spare time.

Marvin O. Chicago, IL

About Brian

I first got into the mortgage business as a loan processor after moving to Chicago from West Virginia back in 2003. Since that time, I have held just about every role in the industry, from processing to underwriting, sales and even training. My current role is managing the operations team for Guaranteed Rate's Chicago Online division, which is a fast paced group that is on track to fund nearly 700mil in volume for 2016.

Brian interview Q&A

Who is your typical customer and what questions do they typically have?
I work with a lot of first time homebuyers and the questions that they have for me are endless, ranging anywhere from documentation requirements to timelines and even just what to expect about the process in general. However, their biggest concerns usually boil down to two main questions: What will my monthly payment be, and how much is this going to cost me out of pocket. Those are simple questions that deserve simple answers, so I take pride in setting as realistic of an expectation as possible long before my clients even make an offer on a home. Far too often I hear horror stories of buyers getting in over their heads because the costs were not properly explained before they went under contract.
What advice would you give new or first time home buyers?
The best advice that I can give is to talk to a lender before they even start shopping for a home. First time buyers are often surprised at what they can or cannot be approved to buy, so it is critical that they know and understand this before looking for the new home.
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
Definitely get a pre-approval as early in the process as possible. Not only so that they know what they can afford, but also so that the lender can give them an accurate breakdown of what will be needed from them to get the loan closed.
What provides you with the most satisfaction in your job as a Loan Officer?
By far the most rewarding aspect of being in the mortgage business is watching my clients achieve the American dream of homeownership. I view this as an honor and a privilege that I never take for granted.

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