How long have you been in the mortgage business and what inspired you to get into it?
This will be my 8th year in the mortgage industry and my neighbor from childhood got me started in the industry. He showed me the ropes at a fairly young age. I am inspired to help first time homebuyers achieve the American Dream.
Who is your typical customer and what questions do they typically have?
My typical customers are those who are first time homebuyers. These are the customers who have the most questions because they have never gone through the process before. I get excited when I can answer all of their questions and when I put their fears aside.
What specific steps do you use to help your customers find the best home loan for them?
The first thing I like to do is listen to the borrowers. I want them to tell me what they know about the process and what expectations they have for me and expectations they have for the process. Most first time homebuyers get their information from the web or from relatives at family gatherings, so I like to see what correct information they have. I will then get the necessary information to start the pre approval process to see how much home they can afford.
How long have you been in the mortgage business? What awards have you won?
This will be my 8th year in the mortgage industry.
What advice would you give new or first time home buyers?
My advice to first time homebuyers is to shop around for the person who they believe is the most educated and responsible loan officer. For the most part rates and closing costs are generally in the same ball park so you want to depend on someone who can navigate first time homebuyers from the application to closing table as seamless as possible. Educating first time homebuyers on the initial meeting I believe is the most important step to having a great business relationship. Most first time homebuyers are very nervous about buying a home so its up to the loan officer to make their clients as comfortable as possible.
How has the mortgage industry changed since you started, and what would you expect in the future?
The industry has done a complete 360 since I entered. When I first started, the subprime market and real estate market were thriving. The lending standards were very lenient and most anyone could get loans. Ever since the mortgage crisis things have changed drastically and mostly for the better. FHA loans have become a prominent product in the marketplace. FHA loans help consumers get the security of low 30 year fixed rate loans. With real estate prices coming back around to pre-crisis levels in many markets, I expect mortgage lending to continue to thrive. Although interest rates may increase over the next few years, I don't expect the increases to be drastic. Rates are cyclical and have been at historic lows for quite sometime. Increase in rates are generally a sign the US economy is and will continue to thrive!
What can borrowers do to insure a smooth mortgage underwriting process?
This is a great question and I believe this starts with the VP. VPs of Lending need to set expectations early on with the consumer to let them know about the process and deadlines. The key to a smooth underwriting process is submitting clean and complete files. This can NOT be done without the commitment of the borrowers. Most loans have at least 1 hook (unique loan feature) that can be identified in the beginning of the process. If a VP is competent in his duties, all VPs can ask for is for borrowers to comply with their directions in an orderly and timely fashion to enhance the user experience!
What provides you with the most satisfaction in your job as a Loan Officer?
As a VP of Mortgage Lending, I get the most satisfaction when borrowers reply and comply to instructions that meet deadlines. I take pride in giving my borrowers the ultimate customer experience and this can only happen if the borrower is committed. This is the job of the VP to set expectations with the borrower from the initial conversation.
Tell us something that makes you unique or something wacky, yet interesting about you?
Something wacky about me for sure is I can sit and watch football from noon to midnight every football Sunday. I've made a play room in my man cave so I can spend time with my children while still getting my 12 hours’ worth of football in!