What people are saying... What people are saying... Back to profile
Held my hand through the entire process
Stuart F. - Denver, CO | Apr 2022
Easy application process and love the online tool to manage tasks and upload documents. Chad and team are extremely knowledgeable and their response time is almost immediate. They are willing to answer any questions and take time to make sure my needs are met. Love working with them!
Gina B. - Thornton, CO | Apr 2022
This is my 2nd time lending with Guaranteed. Both times were an efficient and effective experience.
Kimberly D. - Denver, CO | Apr 2022
They were so responsive and fast - awesome customer service
David F. - Denver, CO | Dec 2021
Chad was very responsive and helped ensure a smooth close. Professional throughout
Zachary M. - Colorado Springs, CO | Dec 2021
They herded me thru the process...and I required herding.
Robin G. - Golden, CO | Nov 2021
I was a difficult client due to my situation. Chad and his team were amazing.
Patrick P. - Golden, CO | Nov 2021
Smoothest refinance I have ever experienced.
Elizabeth M. - Littleton, CO | Oct 2021
Everything was smooth and easy, even though it was a fast closing.
Colleen T. - Broomfield, CO | Oct 2021
I TRUST them! Ease of making everything happen.
Ramona W. - Grand Junction, CO | Sep 2021
Efficient and friendly staff
Christopher A. - Englewood, CO | Aug 2021
Fast and accurate service and inquiry response.
Thomas H. - Littleton, CO | Sep 2021
Chad and team were great to work with!
Matthew K. - Littleton, CO | Aug 2021
I have always had a great experience with Chad Drachenberg and his team. I trust him fully.
Karen G. - Littleton, CO | Aug 2021
They had excellent customer service.
Tonya P. - Lakewood, CO | Jul 2021
Great help with any questions. Efficient process with the paperwork, which has been daunting in the past. Excellent rate and fees.
Erika H. - Lakewood, CO | Jul 2021
Always easy, great service!
Matthew L. - Arvada, CO | Jul 2021
They were there every step of the way from start to finish. With a quick close it is important to have a team behind you and that is what Guaranteed Rate gave me.
Bery T. - Morrison, CO | Jul 2021
clear and consistent communication - automated process
Stephen H. - Golden, CO | Jul 2021
Great service and follow-up.
Milagros R. - Thornton, CO | Jul 2021
I've been a customer before, I'm well versed in their quality of service
Brian D. - Castle Rock, CO | Jul 2021
We have used GR a few times now and have always had a great experience.
Chance T. - Castle Rock, CO | Jun 2021
Super easy and helpful process all the way through. I was always able to get my questions answered.
Benjamin S. - Arvada, CO | Jun 2021
The team was responsive and helpful and made the entire process very easy.
Hindrik W. - Centennial, CO | Jun 2021
Great customer service, clear communication and expectation management.
R F. - Littleton, CO | Jun 2021
Chad's team was very helpful with answering any of our questions and concerns in a timely manner. The process with submitting documentation and signing documents online went very smoothly. Overall, obtaining the loan was one of the least stressful portions of buying a house.
Dannyl W. - Aurora, CO | Jun 2021
Service and professionalism of Chad’s team.
Stephen N. - Englewood, CO | May 2021
They knew exactly what needed to be done and gave us the help that we needed at every step of the process
William D. - Pagosa Springs, CO | May 2021
I've worked with Chad multiple times and he always works hard to make sure I stay informed and he is always helpful.
Corey S. - Greeley, CO | Apr 2021
Was kept well informed about the progress of the loan, and Chad was helpful in going over thing I was not clear about.
John H. | Mar 2021
Easy to complete, great people to work with.
Susan B. | Mar 2021
They are very easy to work with, answering all questions, and are extremely helpful.
Sarah H. | Mar 2021
Chad Drachenberg and his team
Michael H. | Mar 2021
They gave me the best rate, they arranged a quick closing, and their customer service was excellent.
James L. | Feb 2021
Kept me updated at all times, friendly and knowledgeable people. I was informed of whom would be doing what and I really appreciated this. Great rate and closed quickly.
Jill J. | Feb 2021
This is the third time I have used them and it has always been a smooth experience.
Peter O. | Jan 2021
Great service! They answered all of my questions.
Stephen G. | Feb 2021
The experience was great as always. Everyone is very helpful.
James B. | Oct 2020
Great communication. Seamless and easy process. I always know I''m getting the best deal out there.
Steven M. | Jan 2021
Quick and thorough information and service.
John S. | Aug 2020
Everything laid out in the beginning of the process played out true to form.
James M. | Oct 2020
Guaranteed Rate makes everything easy. They are on your side and work hard to get you the very best deal, and they take care of every detail throughout the process, keeping you informed as you go.
Jeremy K. | Jan 2021
Easy access to all documents online. Easy uploading of docs required. On time communication.
Esperanza P. | Aug 2020
This is the second time we have financed through Guaranteed Rate and both times has gone smoothly
Malcolm O. | Sep 2020
Chad and his team were quick to respond and very professional through the whole process.
Nicole B. | Oct 2020
Excellent staff and great responsiveness whenever we needed assistance
Gerard F. | Nov 2020
professional services, knowledgeable staffs, quick responses.
tuyen v. | Jan 2021
Great service, Responsiveness to questions and concerns.
Paul P. | Aug 2020
excellent customer experience
Lionel B. | Sep 2020
most everything went smoothly
George F. | Oct 2020
Guaranteed Rate was easy for me to use in a remote, rural location.
Bridget A. | Nov 2020
Easy to follow process and setting expectations
Timothy M. | Jan 2021
3 mortgages and the experience has always been great!
Michael R. | Aug 2020
I have worked with Guaranteed Rate for a prior refinance and a new home purchase. Both went very smoothly and Chad (our loan officer) was superb.
Boleslaw C. | Sep 2020
Great rate and easy to work with.
Carol N. | Nov 2020
We always get a great rate and the online application is easy.
Faye N. | Dec 2020
I have been a customer a few times and every time, Chad has been great. His knowledge and how he explains everything. Everyone is awesome!!
Stacey J. | Jan 2021
I had a seamless, easy, enjoyable experience.
Joseph G. | Aug 2020
They locked in a very good rate for me.
Jerome I. | Sep 2020
Chad and his team are amazing.
Aaron L. | Oct 2020
Very easy process. Everything went smooth and friendly people
Christopher P. | Nov 2020
Excellent service with quick, clear communication.
Sarah B. | Dec 2020
Already have referred other people.
Todd B. | Jan 2021
Chad went above and beyond what I felt any lender would do
chad w. | Aug 2020
Great communication and response times
Morey P. | Sep 2020
They make the process very easy.
Veronica S. | Oct 2020
Doug McGhee responded to my voicemail the same night I called and Chad Drachenberg had the application in my e-mail box first thing the next morning. Their service was outstanding!
Amanda T. | Nov 2020
Efficient, professional, responsive, and knowledgeable.
Janet J. | Dec 2020
I've always had an excellent experience with GR
Dacy P. | Jul 2020
Best VA rate available. Great digitized loan process.
Brendan O. | Jul 2020
Helpful, easy and there was value to the overall transaction
Michael K. | Jul 2020
Kept me informed throughout the process. Very knowledgeable.
Margaret T. | Jul 2020
I have used them in the past & will always use Chad!! He is awesome!
Belinda E. | Jul 2020
Very flexible and easy to work with, very accommodating!
John F. | Jun 2020
Excellent service and they were efficient and timely
Christopher A. | Jun 2020
Chad and his team are great. They are easy to work with, friendly and professional.
David M. | Jun 2020
great team and communication and experience
Brian S. | Jun 2020
Very responsive to questions. I got a very good rate at low cost.
Steven M. | Jun 2020
Absolutely professional from start to finish.
Paul M. | Jun 2020
Chad Drachenberg and his team are number 1! I've worked with Chad for over 15 yrs. It's about the people!
Karen G. | Jun 2020
Because I already have referred a friend. You all are great!
Laura K. | Jun 2020
It was a seamless and pleasurable experience.
Alina V. | Jun 2020
Very smooth and easy process.
Raquel A. | Apr 2020
The process was easy and efficient.
Neil T. | May 2020
They make the process easy
Chad N. | Apr 2020
They got me a great rate and were very responsive to my needs.
Sarah H. | Apr 2020
Excellent, knowledgeable, and friendly team. They responded as quickly as possible and made sure all of our questions were answered.
Jennifer C. | Apr 2020
Really Good @ getting me a super rate
Robert H. | Apr 2020
Easy to work with and quick to respond.
Dinesh W. | Apr 2020
It was an easy process and you were there every time I had a question.
Nathan H. | Apr 2020
Chad Drachenberg was absolutely fantastic to work with.
Daniel B. | Mar 2020
I've already recommended them to colleagues.
Mark G. | Mar 2020
Communication was good - quick responses to questions.
Colleen W. | Mar 2020
Great customer service and always on top of anything I needed
Kristi N. | Mar 2020
They were very helpful for my first time having to work on a process like this.
Reuben S. | Mar 2020
Quick response to questions, great education around process, no/low pressure
Michelle N. | Feb 2020
Everything is easy and well explained. Quick, tidy. I trust Chad and his team.
Ian J. | Feb 2020
They kept me informed about every step of the process. The application process and closing went very smoothly and expeditiously.
Arthur C. | Jan 2020
Been using Guaranteed Rate (formerly Mountain Crest) for decades. Always lowest rates and flawless service.
Frank B. | Jan 2020
They are easy to work with, prompt in responding, and honest.
Mary K. | Oct 2019
Very smooth process and felt very supported
Brian R. | Oct 2019
The team was easy to work with and they made the process go smoothly
Robert F. | Oct 2019
This is the second time we've used Guaranteed Rate, and the process was perfect again.
Jeremy B. | Oct 2019
They assisted me from the beginning to end with my first home purchase. I had so many questions, and they were there provided me with the answers.
Wendelinus B. | Oct 2019
Good, clear, and timely communication.
Patrick B. | Sep 2019
Chad and his team were with us every step of the way. They explained everything in detail and made sure that all of our questions were answered. They were also professional and prompt with all communications.
Paul A. | Aug 2019
Chad Drachenberg was extremely helpful in answering our questions and providing insight into available options during and after the refinance process.
Christopher W. | Aug 2019
We were purchasing in a new state and Chad and his team made the whole process easy and seamless. Thank you!
Kelley J. | Aug 2019
Chad was very thorough and easy to work with. I’m very happy with my experience.
Boleslaw C. | August 2019
Chad and his colleagues were very professional and held my hand throughout the entire process. I like having my hand held. Thanks Chad!
Daniel D. | Aug 2019
Chad and Alexis were awesome. This is the second time we've used them to buy a new house and I will continue to use them every time. They wen't above and beyond for us, made the process so easy and saved us money!
Melissa S. | June 2019
The space of from getting pre-approved to look for a home to the final details of the process , it was one the best experience of my life, every single person was very professional and efficient in getting me to the final line. Very impressed withe level of service that I have received. Thank you!
Rosa L. | April 2019
The process was seamless and as easy as could be hoped for. Thank you!
Jeremy B. | March 2019
Chad Drachenberg and his staff were great to work with--good at checking in with us, excellent at explaining next steps, and they made the entire mortgage process painless.
David W. | January 2019
At every step of the process, the Guaranteed Rate team was on top of every detail, and could not have been more helpful, supportive and pleasant to work with throughout the process.
Mark M. | February 2019
It was great working with the team again (I had done a refinance of our previous home a year or two ago). I hope to do another refinance within a year or so to get rid of the PMI. See you all soon.
Phillip S., October 2018
Chad said he’d get the lowest rate for me and he did with no extra costs. The team made it easy after that. Thanks.
Nelson D. - September | 2018
Chad and his team were fantastic again.
Steve N. - September | 2018
Thank you to everyone for all of your help! It was very nice doing business with you!
Marcia G. | August 2018
Best team ever!
Vivian T. - August | 2018
Chad and his team were great to work with!
Jean-Paul G. | July 2018
Chad makes the process as painless as possible
Chad N. - July | 2018
Working with Chad and his team was very easy, this is the best mortgage process I have gone through. Their use of technology and having a solid team in place makes the process very efficient. I highly recommend working with Chad and his team.
Jeffrey M. | June 2018
Chad Drachenberg and his team are first rate professionals. Chad in particular has a rare ability to explain complex financial concepts to non-experts, which took the mystery and stress out of the process.
Patrick B. | June 2018
Really appreciated Chad calling me to talk through my questions every single time
Archana N. - June | 2018
Aside from some stress related to getting final loan approval relatively close to closing, Chad and his team were fantastic to work with. I will absolutely recommend him to anyone I know getting ready to start the home buying process.
Ryan K. | June 2018
Chad and his team were very good, attentive, patient and helpful. Initially I was working with Rocket Mortgage on loan pre-approval. However, Chad Drachenberg was recommended, and after my conversation with him, I chose to go with Garranteed Rate. Very good all around!
William K. | May 2018
Chad and his entire team were amazing to work with! Highly professional and personable. They made the process easy and enjoyable. I've already referred one family member and another friend to work with Chad. His knowledge and responsiveness are world class!
Mark S. - May | 2018
Chad and his team are amazing to work with. This is my 4th or 5th time working with them. Will certainly continue to refer them business.
Duane S. - May | 2018
Guaranteed Rate was very helpful with making the buying of our first house very easy and smooth. They answered our questions in a professional and timely manner. We will definitely use Guaranteed Rate in the future and will recommend them to all our friends and family.
Robert B. | May 2018
Chad Drachenberg and his team were amazing. The entire process was as easy and trouble free as it gets. Love working with you guys.
Steven M.- Denver, CO| JUN 2016
Chad and his team are by far the best I have worked with. As a new home buyer they kept me up to date and guided me every step of the way to acquiring the best possible loan with my requirements. Very professional, reliable, honest and trustworthy. Highly recommend them to anyone!
Aaron B 5/6/2016
My experience with Guaranteed Rate was fantastic. Amazing customer service, clear & timely communication, and I really felt the team genuinely cared about me and tried to do their absolute best to help me buy my first home. I will absolutely recommend Guaranteed Rate, specifically Chad and his team, to anyone with ears :) Thank you again!!!
Sarah B 5/11/2016
Chad and his entire team were knowledgeable, responsive, and helpful. We couldn't have done this without them! I will definitely recommend them to all of my friends and will use them in the future if needed. I can't praise them enough!
Jennifer C. - Littleton, CO | APR 2016
Chad and his entire team were knowledgeable, responsive, helpful...we couldn't have done this without them! I will definitely recommend them to all of my friends and will use them in the future if needed. I can't praise them enough!
Jennifer C. - April 7, 2016
Chad and his team made it so easy and efficient especially since we were under a very strict 30 day closing deadline for the house. The team was also very prompt with communication whether it was in regards to a question we had, letting us know what documents/items were still outstanding, or simply to provide status updates and always responded within 24 hours, usually within just a few hours even on weekends. We definitely appreciate all of their help and have already recommended them to a few people.
Bryan R. - Aurora, CO | APR 2016
Chad was extremely helpful and available when we needed him. He and his team did a terrific job and were very responsive to our particular needs. I absolutely will recommend them!
James G.
Very professional, attentive & knowledgeable staff. Chad answered all of my questions & provided support every step of the way.
Karen O.– Denver ,CO | JULY 2015
Chad did a great job, and it was a pleasure to work with him and his team. I would recommend, and will recommend him to everyone that I know. Chad stood behind every commitment that he made. Just OUTSTANDING!
Ashley B. -- Westmnster, CO. | Nov. 2014
Chad Drachenberg is experienced, intelligent, extremely professional, very knowledgeable, and an outstanding individual. I found it an outstanding experience because Chad kept me updated, informed and communicated with me on a regular basis. The mortgage process is time consuming and a headache to be sure... but Chad was the calming influence throughout this experience. He is truly a diamond in the rough.
Ronald B. -- Chappaqua, NY. 9/23/2014
Chad Drachenburg is very detail oriented. The transaction was very smooth. Chad and his team were professional, responsive and accurate.
John V. -- Highlands Ranch, CO. 9/25/2014
Chad was wonderful and very easy to work with. He made it simple and had a helpful crew to work with as well. With all of their help, I was able to get the loan process completed before the closing. Everyone was very helpful in letting me know exactly what I needed to provide and when they needed it. They were very easy to work with and they worked fast on everything.
Robert B. -- Aurora, CO 3/4/2014
Chad did a great job following up with me at every step and made sure I was on track with my document requirements. He took the time to explain the final loan document and the charges were explained in a clear and concise way. The closing went very smoothly and Chad was there through the entire process.
Jena R. -- Denver, CO 2/17/2014
Chad was extremely helpful and nice. I wouldn't think twice about recommending him to family and friends. The process was very smooth, I worked with an extremely helpful group of people with personalities. Not your typical robot bank. Overall the best group of people I have ever dealt with in the whole loan application process.
Peter F. -- Lakewood, CO, 2/18/2014
“I can be a pain in the neck if I experience anything other than quality, timely service when applying for a simple home loan. Fortunately, this is EXACTLY what was provided to me by Chad Drachenberg, Kelly Weigel and Lisa Anderson. The loan sailed through your all departments, as expected, and was priced very efficiently as well. It goes without saying that my future financing needs will go to Chad and his team, as well as all referral opportunities. This was the easiest, most professional and just plain nicest experience I have ever had in a span of 45 some years. Thank you!”
Louis G. – Parker, CO – 6/2013
I just completed a home refinance with Guaranteed Rate in Denver Colorado and worked with the amazing Chad, Kelly and Lisa Anderson. The entire process was quick and hassle free! All of our questions and inquiries were promptly answered and with top notch professionalism. Not to mention we have a terrific interest rate and low payments! If you are looking for very nice, smart, and honest people who will do their best to help you, you should contact Chad and Guaranteed Rate! https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/
Angela G. -- Denver Co, -- 03/2013
Our goal was to get the best possible interest rates and lowest closing costs. Chad Drachenberg was successful doing both and closed our loan without any issues. Thanks again Chad, we will definitely recommend you to anyone in search of a loan! https://www.facebook.com/guaranteedRate1
Sandy S. -- Denver, CO -- 03/2013
Chad and his team were very knowledgeable about our options, responded promptly to all of our inquiries, made sure everything happened according to plan, and (in short) Chad provided excellent service! Thanks Chad!
Eric S. -- Arvada, CO -- 01/2013
I've worked with Chad Drachenburg twice before and have always been very impressed. The process moved quickly and smoothly. I already have recommended Chad and Guaranteed Rate on several occasions. I will continue to do so. The agent we worked with from First American Title told us he feels Guaranteed Rate is the best in the business and he's never had a single problem.
Michael L. - Aurora, CO 9/2012
smooth, timely, closed on time, no issues
Jeffrey M. - Denver, CO | May 2022
Chad and his team were great
Daniel B. - Denver, CO | Jun 2022
Chad Drachenberg was simply amazing, always easy to get in touch with. He was very thorough and answered all questions without any pretense. He went out of his way and beyond expectations to help us through this process.
David P. - Littleton, CO | Jul 2022
Chad was amazing, the team as well super fast processing
Jennifer Q. - Springfield, VA | Oct 2022
Chad was very helpful to get through the process
Corey S. - Fort Morgan, CO | Apr 2023
Always been extremely professional, helpful, friendly and just flat out great at their job.
Brendan V. - Dacono, CO | May 2023
Great customer service; responsive to all questions; easy portal.
Colleen K. - Denver, CO | Jun 2023
Chad is incredibly helpful and knowledgeable. Awesome guy!
Andrew R. - Evergreen, CO | Jul 2023
No problems at all, and everything went smoothly. All my questions were promptly and expertly answered.
Monica S. - Englewood, CO | Nov 2023