How long have you been in the mortgage business and what inspired you to get into it?
I got into the business 14 years ago because it combined my sales experience with helping clients facilitate the biggest purchase they will ever make and allowed me to maximize the time I could spend with my family.
How has the mortgage industry changed since you started, and what would you expect in the future?
It seems like more has changed in the past 7 or 8 years than in the previous 20 or 25. From a technology perspective we have gone from a paper to an electronic application. That has streamlined the process and allows for faster and more transparent communication which results in shorter closing times. From an underwriting perspective, and prior to the mortgage meltdown, guidelines were too liberal and then they became too conservative immediately after the mortgage meltdown. Today, they’ve become more moderate and reasonable. One thing that has remained constant is that lenders are trying to understand two things: Is the borrower going to pay us back and will they pay us back on time?
What part of the home loan process do customers find most difficult and how do you help them through it?
Documentation and communication, both of which when discussed up front makes the whole process smoother and less stressful. Each application tells the borrower’s story and needs to be clear and concise. I explain to borrowers that underwriters like a reasonable story but love documentation. My team and I also help the borrower understand the importance of providing documentation and signatures in a timely fashion and how it helps their cause when they do so. Communicating early and often reduces any aggravation a borrower may experience and by setting realistic expectations at the time of application borrowers have a clear idea of the order of events and what needs to be done to close on time.
Summary of where you grew up: family, affiliations, college, high school, etc.
I grew up in a suburb of Syracuse, New York and am happy that we get more sunshine and the weather is milder here in eastern Massachusetts. I learned from my parents to work hard, be humble and be nice to others. I graduated from Syracuse University and am proud to say that I paid for my tuition, room and board myself by working my way through school. I live in Andover with my wife Lauren and we have 3 sons: Evan, Henry and Mitch. I love spending time with my family (which includes our dog, Milo) and traveling. We all enjoy the outdoors: hiking, camping, going to the beach and in general staying active. I like to ride my bike, run, swim. I have coached various sports teams, volunteer as a Boy Scout leader, am a board member for Project Home Again, rode the Pan Mass Challenge 10 times and donated platelets for 10 years at Dana Farber. I also volunteer for Lawrence General Hospital.