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Charlie Duerr

Loan Officer
301 Edgewater Place, Ste 220, Wakefield, MA 01880
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NMLS: 704438
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About Charlie

Charlie Duerr entered the mortgage industry 14 years ago because it combined his sales and finance experience with a drive to help people. Charlie’s early success led to his promotion to a Sales Manager position in just his second year in the mortgage business. He managed a team of 10 loan officers that focused on low to moderate income borrowers in underserved markets and provided financing for long term, sustainable housing. Charlie’s team played an integral role which allowed the bank he worked for to be recognized as Massachusetts Housing Partnership’s top lender. His goal is to make the mortgage process easier for his clients and to always put the customer first. He really enjoys helping people make decisions that are consistent with their long term personal and financial plans.

Charlie grew up in Central New York and received his Bachelor’s degree from Syracuse University. After working for Xerox Corporation for 5 years he moved to the Boston area, married his wife Lauren and they have 3 boys: Evan, Henry and Mitch.

Charlie interview Q&A

How long have you been in the mortgage business and what inspired you to get into it?
I got into the business 14 years ago because it combined my sales experience with helping clients facilitate the biggest purchase they will ever make and allowed me to maximize the time I could spend with my family.
How has the mortgage industry changed since you started, and what would you expect in the future?
It seems like more has changed in the past 7 or 8 years than in the previous 20 or 25. From a technology perspective we have gone from a paper to an electronic application. That has streamlined the process and allows for faster and more transparent communication which results in shorter closing times. From an underwriting perspective, and prior to the mortgage meltdown, guidelines were too liberal and then they became too conservative immediately after the mortgage meltdown. Today, they’ve become more moderate and reasonable. One thing that has remained constant is that lenders are trying to understand two things: Is the borrower going to pay us back and will they pay us back on time?
What part of the home loan process do customers find most difficult and how do you help them through it?
Documentation and communication, both of which when discussed up front makes the whole process smoother and less stressful. Each application tells the borrower’s story and needs to be clear and concise. I explain to borrowers that underwriters like a reasonable story but love documentation. My team and I also help the borrower understand the importance of providing documentation and signatures in a timely fashion and how it helps their cause when they do so. Communicating early and often reduces any aggravation a borrower may experience and by setting realistic expectations at the time of application borrowers have a clear idea of the order of events and what needs to be done to close on time.
Summary of where you grew up: family, affiliations, college, high school, etc.
I grew up in a suburb of Syracuse, New York and am happy that we get more sunshine and the weather is milder here in eastern Massachusetts. I learned from my parents to work hard, be humble and be nice to others. I graduated from Syracuse University and am proud to say that I paid for my tuition, room and board myself by working my way through school. I live in Andover with my wife Lauren and we have 3 sons: Evan, Henry and Mitch. I love spending time with my family (which includes our dog, Milo) and traveling. We all enjoy the outdoors: hiking, camping, going to the beach and in general staying active. I like to ride my bike, run, swim. I have coached various sports teams, volunteer as a Boy Scout leader, am a board member for Project Home Again, rode the Pan Mass Challenge 10 times and donated platelets for 10 years at Dana Farber. I also volunteer for Lawrence General Hospital.

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