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Charlie Ponger

VP of Mortgage Lending
409 Canal St, Suite 2, Plantsville, CT 06479
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NMLS: 1108770
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I had the pleasure of meeting Charlie Ponger and couldn’t be happier with his work. As a realtor, we have to know exactly what is going on, not only is Charlie a great communicator he also has a very nice way about it.

Realtor, Emran 2016

I have worked with Charlie Ponger on a few deals. Terrific to work with, the guy is on the ball!

Attorney A. 2016

My deal was dead, until Charlie Ponger came along. He worked efficiently and quickly. I was blown away by his “velvet approach” and persistence. Charlie restructured the deal and got the loan closed. It’s easy to recommend Charlie.

Realtor Frank 2016

I was stuck using a previous loan officer, different company, and needed to get a mortgage fast! I was introduced to Charlie and he executed so quickly, my realtor was impressed too! He stayed in constant contact with me and my realtor with various updates even while I was on vacation. Charlie, thank you, thank you!

Dave 2016

As an Attorney, I am particular who I recommend. I have worked with Charlie on many residential loans and I must say he is a caring guy with great follow-up. He gets great rate too! I enjoy working with him

Attorney R. 2016

I have known Charlie since we were teenagers. Always a rock solid guy. I called Charlie just asking for some simple questions about mortgages, it was then I realized I had no idea about the process. At first I was a little reluctant using a friend. Man, did I make the correct decision in using Charlie Ponger!

Chris 2016

We found the right person for us in Charlie Ponger Thank you Charlie!

Meredith 2015

Charlie has a great way about him, he makes everyone feel comfortable. As a realtor, I know recommending Charlie my clients are in great hands.

Realtor Ruth 2016

Wow, I had 4 investment properties and my personal properties refinanced with Charlie. These were nearly simultaneous transactions. Charlie’s attention to detail was superb. A great communicator and a pleasure. I highly recommend Charlie Ponger.

Fred. D 2015

Charlie did an outstanding job for me. I had a complicated loan with many moving part. I had complete confidence with Charlie. His execution was flawless and painless for me. Thanks Charlie!

Ned 2015

About Charlie

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Charlie interview Q&A

How long have you been in the mortgage business and what inspired you to get into it?
I joined the mortgage business a few years ago after closing on my personal home refinancing. By breaking down this complexity with simple, and clear communication skills, I understood that I can make this a smoother process for others. Since then I have worked with borrowers on a variety of home loan products. From various forms of FHA loans, complex super jumbo loans, and everything in between, including multiple simulations transactions for borrower (s). Clearly, everyone's needs are different, no two people are alike, and that is what makes it interesting for me. The results have been gratifying.
What specific steps do you use to help your customers find the best home loan for them?
It's all about asking the right questions! Listening and then providing feedback is the first step. From that point and beyond, it’s relative; the workflow runs smoothly.
What advice would you give new or first time home buyers?
My children are Millennials, and first time home buyers. I remember how anxious I was when I bought my first home at the age of 24. I questioned everything: am I able to do this, should I do this, alI the what if's? I remember that experience like it was yesterday. My advice would be to go with your instincts, and choose a realtor and loan officer that feels right for you. Don't be afraid to ask questions, and be sure everyone involved explains the process to you in a way that you understand! • Go with your instincts and trust your realtor and loan officer. • A team approach, your realtor, attorney and loan officer should work in harmony • Get your financial documents in order • Ask questions, and repeat until you are comfortable • Let the loan officer guide you • Remember Loan Officers rely on and everyone else working for you rely on referrals.
What part of the home loan process do customers find most difficult and how do you help them through it?
Everyone is different, I have worked with people from all walks of life, from the first time home buyer who is an hourly employee to the C-level executives at the Fortune 500. One common trait is that everyone wants this process to be as easy as possible. Again, this is why I listen and ask questions. Some difficulties consumers have are: • Expediting the gathering of specific documents • Including all blank pages • Exporting these docs in the proper electronic format • Naming each file correctly When my client(s) execute the above properly, the process goes much more smoothly!
What can borrowers do to insure a smooth mortgage underwriting process?
Preparation on everyone's part is important. On your end, that means getting your documentation prepared and organized, so we may expedite the process. There are always underwriting conditions, however; it’s really a very important part of the extended workflow, at this point you are at the finish line.
What provides you with the most satisfaction in your job as a Loan Officer?
I am 100% involved with every client. It's a great feeling to see them smile and feel great about the process. It’s rewarding to meet new people and when someone appreciates the effort. Even better is when someone new reaches out to me, mentioning one of my previous clients. It's a great feeling and an honor.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
I am a student of golf, and pretty much into any sport having to do with hand-eye coordination. Summer is my favorite time of year!
Tell us something that makes you unique or something wacky, yet interesting about you?
People say I am funny! I prefer to focus on everyone’s successes. I do enjoy acknowledging others. I just like to make people smile and consider myself a senior teenager of sorts. Life is way too short to take myself too seriously!

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