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Chris Ames

Mortgage Specialist
173 Technology Drive, Suite #201 and 202, Irvine, CA 92618
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NMLS: 87740
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TestimonialsCustomer testimonials Read more

Chris was professional ,helpful, organized and thorough. He listened to my needs and worked with me to insure a quick closing.

Pamela B. - Avon,OH | JUL 2016

I am very satisfied with Guaranteed Rate. Chris Ames was so professional, friendly and informative. He made the whole loan process run very smoothly. I would highly recommend both Guaranteed Rate and Chris Ames to anyone seeking to refinance or obtain a loan. Thank you for everything!

Francine M. - San Jose, CA

Overall easy to work with.

Ty P. - Knoxville, TN

The portal was fabulous - it was so very easy to give you my documents - I felt your fees were very reasonable - thanks for handling my loan.

Tina W. – Houston, TX

Thank you for all your help. I have already told everyone about you guys. Thank you again!

Linda B. - Ellabell, GA

Everything went smoothly and there was great communication.

Joseph I. - Oceanport, NJ

Chris Ames was very good and directs his team to help you throughout the process…very quick, would've been faster if I wasn't so busy. Guaranteed's team kept in contact with me throughout the whole process.

Dan K. - Brookfield, IL

About Chris

I joined the mortgage industry in 2003 because I enjoy helping people with their finances and setting them up to succeed. I studied finance in college while working as a waiter so customer service and numbers went hand in hand with mortgage banking. It was a perfect fit to do the two things I love and that's working with numbers and helping people achieve financial freedom.

Chris interview Q&A

How long have you been in the mortgage business and what inspired you to get into it?
I've been a Mortgage Banker for 13 years and I was inspired to get into the business because I worked in customer service positions my whole life but now I had a chance to help people with the biggest investment of their life! This was exciting to me because I knew I could help people achieve the American Dream!
Who is your typical customer and what questions do they typically have?
A typical customer is someone who wants a lower interest rate and payment. After all, everyone wants a lower payment including myself! The typical question is about cost and benefits and those are truly the best questions. I like to determine out of the gate if there is benefit. If nothing can be done at least we tried but the only loan that makes sense is the loan that benefits our customer.
What specific steps do you use to help your customers find the best home loan for them?
The most important step in the entire home loan process is listening to the customer and understanding their goals. Once I know their objective we can put the perfect loan together. Everyone is different so it's my job to listen, ask the right questions and figure out the best loan for each individual customer.
How long have you been in the mortgage business? What awards have you won?
I've been helping people get home loans for 13 years and have consistently won top performer and customer satisfaction awards for both Purchase and Refinance transactions.
What are the pros and cons of a fixed rate mortgage versus an adjustable rate mortgage (ARM)?
I've been helping people get home loans for 13 years and have consistently won top performer and customer satisfaction awards for both Purchase and Refinance transactions.
What advice would you give new or first time home buyers?
Get Pre-Approved! Make sure you're working with a great banker and realtor who will work with you every step of the way. Be sure to ask questions too because we want you to be confident and informed!
Tell us about a mortgage product that consumers may not be aware of?
Get Pre-Approved! Make sure you're working with a great banker and realtor who will work with you every step of the way. Be sure to ask questions too because we want you to be confident and informed!
What part of the home loan process do customers find most difficult and how do you help them through it?
Typically the most difficult part of the process is getting started. It's gathering the necessary paperwork to complete the loan transaction. However, if everything is done right the first time it's an easy process. What's great with Guaranteed Rate is we provide our customers with a secure web portal where they can electronically upload their documentation or I have a direct fax so it's extremely convenient!
What are the top 3 misconceptions people have about the home loan process?
Typically the most difficult part of the process is getting started. It's gathering the necessary paperwork to complete the loan transaction. However, if everything is done right the first time it's an easy process. What's great with Guaranteed Rate is we provide our customers with a secure web portal where they can electronically upload their documentation or I have a direct fax so it's extremely convenient!
What provides you with the most satisfaction in your job as a Loan Officer?
When my customers are satisfied, I'm satisfied. I especially enjoy helping first-time home-buyers because you help them every step of the way and now they own a home so it's an awesome feeling when you're a part of that experience.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
When my customers are satisfied, I'm satisfied. I especially enjoy helping first-time home-buyers because you help them every step of the way and now they own a home so it's an awesome feeling when you're a part of that experience.
Tell us something that makes you unique or something wacky, yet interesting about you?
The jury is still out on that one but I'll keep you posted.

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