All in all, the Guaranteed Rate process was fantastic; from the pre-approval process to tracking the loan progress and loading documents or providing additional information. The online site was so user-friendly and intuitive that I was not stressed throughout the whole process when I expected the whole mortgage application and verification processes to be nothing but stress. I dare say the process was so smooth and easy that it was enjoyable.
Ann W. | December 2018
It was a wonderful experience working with our loan officer Ashley Sarto. This was our third loan with Ashley in the past month and a half. She was able to meet all of our expectations and more. We can’t thank Ashley enough for streamlining the process and getting us into our dream home in under 30 days!
Marcus B. | October 2018
We had a lot for question during the loan process. Every person from Chris Knapp to his whole team would get back to us quickly and also did an excellent job of explaining things. When I get the opportunity to recommend your company I will do that every time. The process can be very overwhelming at times and these people made it very easy for us. I'm really happy with how the whole process turned out. Thanks again Guaranteed Rate!!!!
J. Prass - Chicago, IL
Chris Knapp's team saved us and I am very appreciative for all their hard work in a very short time frame! They have been a great team! Thanks for making this all possible!
Jocelyn A. --- Downers Grove, IL 12/14/16
Chris and team did an excellent job throughout the entire process and made things as simple as possible.
Dave S. – Chicago, IL | May. 2015
I'm very pleased with my last refinance with Chris Knapp, his entire team! This is my third transaction with Chris - one purchase and two refinances. There were no error's in the application and initial documents that I signed; no changes in fee's and rate as disclosed initially. The closing documents were accurate and the Notary was early. Everything was smooth, professional and communication was perfect with the entire Knapp Team. Many thanks for a job well done and appreciate it greatly.
Ann B. – Westchester, IL | Mar. 2015
Chris Knapp and his team were great to work with!!!
Anthony M. – Elmhurst, IL | Dec. 2014
Chris Knapp and staff made our refinance go smoothly. Closing was easy. We thought everyone was remarkable for their expertise and professionalism. We greatly appreciate all GR did for us!
Robert C. -- Carmel, CA. 9/17/2014
Chris and his team saved our purchase after protracted delays with our application with Chase. After working with Chase for over 40 days without resolution, Guaranteed Rate were able to provide us with approval within 10 days.
Rodney V. -- Chicago, IL. 9/23/2014
Chris Knapp was great, receptive and very helpful!
James F. -- Glencoe, IL 6/4/2014
I had a lot of questions. Being a first time home buyer I was nervous about everything and Chris Knapp and the team were able to address all of my questions in a professional and efficient way.
Lindsay R. -- Chicago, IL 1/29/2014
"It couldn't have gone any smoother! Chris was great and so was his entire team on keeping us in the loop throughout the process. I love the Docusign feature it made everything simple and easy to navigate."
Ryan V. -- Chicago, IL. -- 11/2013
"Chris was very efficient and informative throughout the entire process."
Deborah Z. -- Chicago, IL. -- 10/2013
"Chris, Joanne and Monica made this a really wonderful experience. They were completely accessible, able to give rapid responses and knew all of my answers. Everyone was friendly, accessible and VERY aware of me when I simply called to ask a question. They really know their stuff."
Terry L. -- Chicago, IL. -- 10/2013
"It went very well! Smooth! It was a hassle to try and refinance with other lenders and when I switched to working with you it was hassle free! I'm currently working with you again right now. I know my lenders because I'm a realtor and I work with them every day so I know this is a good one!"
Kim L. -- Hinsdale, IL. -- 9/2013
"It was good. We were able to conduct almost everything by email, but I got everything I need in a timely fashion. So convenient!"
Elizabeth F. -- Brookfield, IL. -- 9/2013
"Working with Chris Knapp was a joy. I'm so glad I didn't do the traditional bank route because I had a bad experience with people at Chase. When Chris wasn't there, Joann stepped in and she was great to work with. My real estate lawyer highly recommended Chris Knapp because they've worked together for many years. He was wonderful and I will be sending friends to him in the future. My lawyer told me to call Chris ... and in fifteen minutes he had all my questions answered and took off a lot...
Mary V. -- Chicago, IL -- 8/2013
"Guaranteed Rate turned around our application and issued a condition free mortgage commitment letter in less than two weeks after we had problems with another lender. The service was excellent, extremely fast processing,and the staff was polite and helpful. All communications with Guaranteed Rate were superb; Our phone calls were promptly returned and all of our questions were answered immediately. This is the first mortgage lender we have ever dealt with that did not ask for the same...
Jack F. -- Northbrook, IL. -- 8/2013
"Overall, it was a very easy process. Chris was good to work with and his responses to my questions were always solid. I was recommended through my @properties real estate agent."
Ross S. -- Chicago, IL. -- 7/2013
"AMAZING! Everything was so smooth and quick. The responses to my questions was very prompt and thorough. It was wonderful that it was so convenient."
Scott N. -- Chicago, IL. -- 6/2013
"I was happy with the service I received because everyone was helpful and professional. They answered any questions or concerns with patience and kindness. Excellent work!"
Andre M. -- Glenview, IL. -- 6/2013
"We've been a repeat customer with Chris and Guaranteed Rate for 10 years now. Chris is a great Loan Officer!"
James L. -- Chicago, IL. -- 5/2013
"Chris was great! The whole team was really good."
Ayman A. -- Hinsdale, IL. -- 5/2013
"This is the 3rd time I've used Guaranteed Rate, and I have recommended several people already. Chris made the whole process easy, and painless. Everyone I was working with was extremely helpful, and returned calls promptly, which I appreciate very much. By far the fastest closing I've ever had!"
Christopher H. -- Chicago, IL. -- 4/2013
"They were great to work with!! They answered all the questions I had in a very timely matter. I have been working with Chris Knapp for years and he is very trustworthy. I would be glad recommend them to any of my friends."
Jason P. -- Chicago, IL. -- 2/2013
"The online application process went very smoothly for the most part. People were very helpful, the process went as promised without holdups, everyone was very professional, and you can't beat the rate! We don't plan on refinancing again, since I doubt I will be able to beat the rate we have now. But if somehow they do drop, we'll certainly give you a call."
Ronald C. -- Poplar Grove, IL. -- 2/18/2013
"Everything went extremely well. Chris and his staff were professional, honest, trustworthy, responsive, friendly and great to deal with. I have used Guaranteed Rate in the past and was very satisfied with the service and the rate."
Karen K. -- Willowbrook, IL. -- 2/2013
"Chris Knapp was very helpful throughout the process, from application to closing. I had a good experience with Guaranteed Rate and would feel comfortable recommending them to friends."
Richard D. -- Chicago, IL. -- 2/2013
"We will strongly recommend Chris Knapp to anybody looking for a mortgage or refinance. Great work!"
Cameron M. -- Chicago, IL. -- 2/2013
"All points of contact were excellent, friendly, and professional... something of a rarity nowadays. Guaranteed Rate was fast, efficient, no hassle, and good rates, my experiences with banks were none of these. Thanks!"
Kristofor I. -- Oak Park, IL. -- 2/2013
"Chris Knapp was very prompt and professional."
Sean C. -- Elmhurst, IL. -- 1/2013
"The process was very smooth and they kept me informed of the progress the whole way through."
Jake W. -- Montgomery, IL. -- 1/10/2013
"Chris was very easy to communicate with and was always available to supply answers. In fact everyone involved was helpful."
David V. -- Bartlett, IL. -- 1//2013
"I've always had good experiences with Guaranteed Rate, not only did my mother use the company but I've also been using you guys for years. This is my 3rd time so far..."
Joanna S. -- Chicago, IL. -- 12/2012
"You made the refinancing process very easy and painless. I am very satisfied with my experience. Thanks!"
Steven S. -- Round Lake, IL. -- 12/2012
"Chris led me through a loan process that was fast, smooth and everything went as discussed, no surprises along the way. Great work!"
Melita R. -- Chicago, IL. -- 12/2012
"Chris kept us informed of each step and any documentation that was required. He and his staff were on top of everything and their response time on requests and updates was always great."
Zachary F. -- Chicago, IL. -- 12/26/2012
"Service with a smile! The entire team had a "get it done" approach and attitude and they fixed problems instead of creating them, unlike so many lender or brokers. As a Title Insurance Professional Guaranteed Rate will be my vendor of choice and I will recommend to all employees and clients."
Michael J L. -- Park Ridge, IL. -- 12/2012
"I was initially attracted to Guaranteed Rate because of your good word of mouth reputation. My process was nice and easy because the team was great about customer service, they were professional across the board, and followed up with prompt responses."
Andrew H. -- Lake Forest, IL. -- 11/2012
We have had the best experience with Guaranteed Rate. Chris Knapp is really very good in what he does. He finds and makes the time to explain things and is a pleasure to work with. We happened on him by chance. We were not able to secure a loan through Ally and we are sure glad that happened. We got a better rate from Guaranteed. We will definitely recommend this company, especially Chris to others.
Anna K. - Sterling, IL 1/2012