What people are saying... What people are saying... Back to profile
The team was extremely helpful and responsive to us throughout the process.
Jesus P. - Elmhurst, IL | Apr 2022
Excellent experience from my initial convo with Jen Davis in Grove City, to when it transferred to Chris Depaepe and her team with it being a homestyle reno loan.
Alexander G. - London, OH | Feb 2022
I have worked with you before and I have never been disappointed or misled.
Harold S. - Schaumburg, IL | Feb 2022
Because the service is great.
George K. - Chicago, IL | Jan 2022
Because they are awesome and they always kept me inform.
Glorybe P. - Chicago, IL | Jan 2022
Christine D and her team were amazing. Walking us thru every step along the process
Kristen C. - Methuen, MA | Jan 2022
If I could give Chris and her team a million stars I would. Chris's team is insanely knowledgable about conventional rehab loans and FHA 203k. They communicated with us through every step and answered every question we had. Without her, our deal would have fallen through and we would have lost three months of work.
Jacqueline G. - Chicago, IL | Jan 2022
We leaned on GR for everything during this process and they came through and made it happen.
Susan R. - Chicago, IL | Nov 2021
Smooth easy process with excellent communication.
Geoffrey V. - Chicago, IL | Oct 2021
Chris DePaepe and her team are THE BEST! Everything was explained from start to finish.
Cyrea Z. - Calumet City, IL | Sep 2021
everyone was helpful, knowledgeable, and willing to push to help us get this complete
Nancy H. - Cincinnati, OH | Sep 2021
The ease of completing the process. Everything is electronic and the array of loan products offered.
Ladonna C. - Chicago, IL | Aug 2021
Christine DePaepe was outstanding; very thorough and made the impossible possible, given the timing required by the seller.
Christopher G. - Chicago, IL | Jul 2021
Super communicative, answered all questions, process went smoothly and quickly
Kimberly R. - Chicago, IL | Jun 2021
Christine and her team were extremely helpful through the entire process and took a lot of time to explain each and every step of the process and troubleshoot through any confusing phases.
Steven C. - Chicago, IL | Jun 2021
The staff were knowledgeable and responsive to our needs and the process was quick and efficient.
David K. - Chicago, IL | Apr 2021
Quick response, able to keep the mortgage process moving forward with a good sense of business urgency.
Kyle F. | Mar 2021
Nothing but awesome service from the beginning to the end. Communication was consistent from beginning til the end. Very diligent and entire process was easy.
Akira T. | Mar 2021
They were knowledgeable and efficient
Lindsay V. | Mar 2021
Christine and everyone we''ve worked were responsive and helped move things along quickly.
David O. | Feb 2021
To be honest, we would not have been able to complete the project without the help of Christine DePaepe and her team.
Matthew B. | Aug 2020
Chris was so great and was a constant source of light in the difficult process of a 203k loan. :)
Michael M. | Feb 2021
From the moment we engaged with Guaranteed Rate, the teams were unbelievably dedicated and hard working. Originally, we worked with Amir Syed's team. He was very helpful. A member of his team, Suzette Rose, stole the show as she answered questions and facilitated the process with extreme haste and ease. After we decided to implement a renovation loan, Christine DePaepe was a rock star who deserves a bonus. She and her team worked tirelessly from morning to midnight to make this happen for us. Extremely satisfied and happy to have had her along the process.
Jake D. | Aug 2020
Christine clearly understood the process and always worked in our best interest.
Michele P. | Nov 2020
Was pleased with the service and assistance in getting from application to closing
Edward O. | Aug 2020
Fantastic customer service.
Karen M. | Nov 2020
I heard that Chris and her team was one of best 203k specialists in Chicago. My experience with their team can be a testament to that statement. Job well done.
Olawole D. | Aug 2020
The team was ready at all times to ease my mind and educate me on a process I wasn't to familiar with going in.
Christopher Q. | Oct 2020
Great communication and love working with Chris.
Brian S. | Nov 2020
Guaranteed Rate, especially Chris DePaepe went above and beyond to make this process as smooth as possible. Chris and team were amazing!
Shelly M. | Jan 2021
Overall experience was wonderful. Paul and Christine were very helpful and made sure the process was smooth. Paul also gave exceptional advice which give me more insight in the whole process.
Keanta C. | Aug 2020
Great attentiveness and service
Benjamin M. | Oct 2020
Process and people and support were great.
Benjamin N. | Nov 2020
professionalism and attention to details made working with Guaranteed Rate pleasant
Sergio C. | Jan 2021
Great service, dedicated team.
Thomas N. | Jun 2020
Although the process was arduous, Chris and her team got it done on time!
David V. | Jun 2020
All the deadlines were met and the team we very efficient and responsive
Denis H. | May 2020
Great people!!! Great service!!!
Nicholas V. | May 2020
Chris and team made getting the mortgage easy and did an awesome job helping us through a complex process.
Michael L. | May 2020
The client experience was extraordinary, The team was always available to answer my questions and resolve my concerns.
SEAN B. | May 2020
In the way that everyone was transparent, forthcoming and proficient.
Benjamin L. | May 2020
Christine and her yeam performed a miracle!!
Emily S. | Apr 2020
The team that worked on my account was responsive when I reached out with questions.
Michael G. | Apr 2020
Very professional and punctual.
Damatio C. | Apr 2020
I had an impossible closing date for a renovation mortgage and the team made it happen!
Rena M. | Mar 2020
Chris DePaepe is WONDERFUL! Other people in the industry (sellers agents, etc.) trust Guaranteed Rate.
Jessica P. | Jan 2020
The entire team was very helpful and stayed with us every step of the way.
Benjamin M. | Dec 2019
Smooth process. Great customer service.
Michelle W. | Dec 2019
Christine and her team were awesome, the only reason for a 9 and not 10 was the time it took us to close finally.
Hector V. | Dec 2019
They work expedite and diligent get my loan done in short time manner.
Colleen S. | Dec 2019
I gave that rating because Guaranteed Rate has helped my family when no one else did. They are making their dreams come true. THANK YOU!!
CHARLES G. | Dec 2019
The entire team was very helpful and stayed with us every step of the way.
Benjamin M. | Nov 2019
have used Chris DePaepe and her team multiple times and have already recommended the team to friends looking for a mortgage. Our income property was challenging to get right and after a lot of hard work, I needed to go out of town and they made sure I was able to close before my departure date. Everyone was so professional, helpful, and responsive. Chris and her team went above and beyond - they have definitely earned my trust and respect.
Johanna F. | June 2019
Christine depaepe walked me through every step of the way. She is awesome, this was unlike any other time I have refinanced. Everything was great!
Jose V. | July 2019
At first, renovating a property seemed daunting. Chris laid out what everything would look like from start to finish. We felt comfortable and decided to move forward after determining a renovation was necessary to stay under budget in the area we wanted. Once under contract, Chris's team was on top of everything and we had a great experience and couldn't be happier. We ended up getting a great deal on the house and now it will be tailored to our taste. A big thanks goes out to Chris and her team who made this possible! Highly recommended!
Megan W. | April 2019
This survey is really for Christina DePepe from Chicago and her amazing team. She was able to make an unconventional loan happen in a record amount of time, when other agents at guaranteed rate weren't able. Her hard work and deep knowledge of the industry, as well as the willingness to take the extra steps set her aside from any other officers I've worked with. So yes, I will continue working with her on all my future projects, as well as send her all those that I know are looking for a loan. I am very lucky to have found her.
Oana P. | February 2019
Chris Depaepe, Jennifer, Makena and I am missing a few the entire team tremendous effort quick responses; seamless closing! Great team
John D. | December 2018
Chris and her team made this process a complete breeze. Every question I needed answered was done so promptly and with great attention to detail. FHA loans can be complicated, and they made sure I was able to navigate it easily and get me the funding I needed to get the building I wanted. We even were able to close early! Would absolutely work with them again on another project.
Frederick M. | November 2018
Christine DePaepe was great to work with. Ultra responsive and helpful.
Christopher W. | September 2018
Would love to thank all the staff that helped throughout this experience I wouldn’t been able to do it without them. Thanks so much super grateful
Orlando O. | August 2018
Christine was the reason I used Guaranteed Rate. I had started the process with other banks but no one was able to fit my needs like Christine. The process was so simple and Christine did a wonderful job walking me through the process. I will definitely reach out again for my next project.
Veronica M. | June 2018
Christine DePaepe is outstanding! I've dreamed of buying and renovating a home for years, and Chris made the process so manageable - even to a first time buyer.
Jessica S. | June 2018
I have bought two homes in the past and used other lenders I wish that I had known about guaranteed rates because their team is amazing.
Anthony I. | May 2018
The Homestyle loan is a great option for purchasing and renovating, but it was complicated. Chris DePaepe was great!
Jayce A. | May 2018
Chris DePaepe and the whole team were excellent. Chris did a great job walking us through the whole process. We have already done a purchase and refinance in the past, but this is our first renovation loan, and she held our hands the whole way. The team was incredible and helped move things quickly to get us a closing date that worked best for us. Thanks everyone!
Brian B. | Chicago, IL
You and your team are phenomenal, thank you for your diligence and guidance throughout the process. There were many unanswered questions and ambiguous details when I met the clients, my immediate response was, “We need to call Chris DePaepe ASAP to find out if this is even possible. If the answer is yes, Chris is the person to get it done.”
Sarah & Caroline | Chicago, IL
You and your team are phenomenal, thank you for your diligence and guidance throughout the process. There were many unanswered questions and ambiguous details when I met the clients, my immediate response was, “We need to call Chris DePaepe ASAP to find out if this is even possible. If the answer is yes, Chris is the person to get it done.”
Sarah & Caroline | Chicago, I
I wanted to personally send an email to let you know that words cannot express how impressed I was with the team at Guaranteed Rate. Professional, knowledgeable, friendly and very efficient. You made this process very smooth and answered all of the many questions I had during my rehab loan process. Special thanks to Sam, Christine (you entertained my calls in the evening with no hesitation), Sadie and Chanel. You guys are the best! I will recommended you to everyone I know that is interested in purchasing a home.
Debbie C., MBA | Chicago, IL
Everyone that I worked with along this journey was VERY helpful and gave GREAT customer service! Customer service is very important to me and I appreciate the way in which I was handled throughout this journey. THANK YOU Chris DePaepe and ALL of your wonderful team members for a success business relationship and helping me acquire and fulfill some important goals in my life.
Charles G. | Chicago, IL
The entire process went smoothly and everyone involved was very knowledgeable and professional. Plus, if we needed to get a hold of Christine or anyone else to answer a questions, we were able to without delay. This was a good experience and we would like to thank everyone for all of their hard work.
Siroon H. | North Hills, CA
Christine DePaepe was very accessible and knowledgeable. She was always present, ready to answer any questions I had. She walked me through the process and I never was left wondering what came next...she was on top of things from the beginning. It was a very pleasant experience.
Meghan O. | Chicago, IL
Chris and her team were all amazing! They were all super responsive to any questions and were an absolute pleasure to work with. Special shout out to Jennifer and Makena who really went above and beyond! (and of course Chris too).
Stephen O. | November 2017
Chris, Matt, & Makena were all FAN-freaking-tastic!!! Thank you all for your hard work, I will be back for a R/T refi in a few months.
Lauren L. | Lakeland, FL
I would like to thank Christine Depaepe and her team. We just closed on a Home Renovation loan. They made this process easy for us. I appreciate the responsiveness and willingness to help. I will definitely use their services should I need them in the future. I want to again thank Christine Depaepe, Courtney Crary, Makena Levine, Sadie Morales and Joe DiLucchio.
Angie W. | October 2017
We were referred by a friend, and, as first-time home-buyers, we walked into Christine DePaepe's office not knowing much of anything about what we needed to be doing... but she helped walk us through the process and gave us some direction, and even though we were under contract three times, with a couple of deals falling through, she and her team continued to work with us until we finally found the right home. We feel confident that we got a great deal, thanks to Chris and everyone on her team!
Adam G. | September 2017
Christine DePaepe and her team were very diligent and helpful throughout the process of our construction loan. Guaranteed Rate always excels in their service. We highly recommend anyone to do business with them.
Marcus M. | Chicago, IL
Christine and her team were dedicated and thorough. They worked hard with me every step of the way. It was a long process due to a variety of things, but they were patient and helpful and for that I'm very grateful and couldn't have asked for a better team. Thank you!
Theodis T. | Chicago, IL
Chris and her Team made the 203k home renovation loan so easy! I was on my third mortgage lender for renovation loan and they made it happen so quickly and efficiently!
Cassandra M. | August 2017
Chris and her team in the renovation department were wonderful. Without their help and guidance, I do not believe that we would have made it through this process. Now to get the work done and invite them all to our housewarming!
Greg B. | Chicago, IL
Chris DePaepe and Tim Mieling and their entire teams were tremendous at helping us get a complicated loan situation done very quickly so that we could close on time. They were very communicative and helpful at answering questions and everyone worked very efficiently. We were incredibly pleased with our experience with them.
Jodi J. | Chicago, IL
“Chris Depaepe has facilitated 3 house purchases & one refinance for us now and her knowledge and assistance through the process is unparalleled.”
Ryan M. | 07/11/2017
Chris DePaepe was incredible and went above and beyond! We have been working with her for about a year and a half, as we originally were going to do this addition last year. When we decided to move forward this year, she was always available and in constant communication. When it appeared that our project wasn't going to get done (due to a lower than expected appraisal), Chris kept brainstorming until she came up with a viable solution. Her persistence is what got this loan closed! Thanks to her dedication to her work and customers, we can finally add on to my grandparents' home that they built almost 60 years ago! I will definitely use Guaranteed Rate again!
Gary M. | Warrenville, IL
I started the Fannie HomeStyle process with another lender that I've previously worked with on rehab loans. Due to issues with the company issuing disclosures, I had to switch mid-process. Chris DePaepe was recommended by multiple people. We had a conversation about the property/situation, and within hours, I had everything needed to move forward. Process was very professional, easy to follow, and user-friendly. Greatly appreciate the hard work, effort, and exceptional communication throughout the process.
Eric G. | Chicago, IL
Everyone on my loan team was fantastic. Makena, Chris and Jennifer helped me and my fiancée close on a condo in 32 days! Being first time buyers with complicated incomes, the team was with us every step of the way, helping to guide us and counsel us concerning confusing/frustrating procedures! I'm sitting here today with the sun shining in my new place and I couldn't be happier. Thanks team!
Ira A. | 05/18/2017
Christine worked with us for almost a year while we searched for houses that would require a conventional loan or a renovation loan. She put in a lot of effort to educate us on the renovation loan process and was supportive in our initial home offer with a renovation loan. Ultimately we decided against it, and went for a home that required a conventional loan. She and her team provided superior support during that process and Christine was always very responsive (even late into the evenings). Submitting paperwork and data was very easy using their online system and instructions were always clear. Best of all- they were able to close our loan in 30 days! We would definitely recommend Christine and her team for any home loans.
Andre H. | 05/03/2017
What a smooth process. What I liked most about my experience is how the team explained everything to me and didn't assume I know what is going on. As a first timer I honestly was completely clueless and it's hard to admit. The team made me feel comfortable and it is apparent they know how a first time buyer thinks! Thank you Chris and the awesome team!
Monica W. | Chicago, IL
Chris DePaepe and her team were amazing. She always made time to answer any questions we had. Would highly recommend Guaranteed Rate to everyone!
Tim F. | Evergreen Park, IL
Christine was amazing. She was extremely responsive and helpful every step of the way. Thank you Christine for making my home buying experience a great experience!!
Yolanda M. | Chicago, IL
I had heard there were a lot of "hoops" to jump through for a renovation-type loan, however, Chris DePaepe and every member of her team made the process as smooth and pain-free as possible. Everyone involved at GRI was very responsive and helpful through each step. Thank you for all your hard work in making our home purchase possible!
Jesse P., New Jersey
We received personal hands-on guidance through the process the whole way
Jonathan C. - Chicago, IL | Sep 2023
Christine DePaepe and Chad Takach provided incredible customer service; always took my calls, answered questions, helped facilitate and expedite this process, and I ended up with an incredible loan.
John C., New Orleans, LA
Guaranteed Rate is a mortgage industry leader for a reason - I received top notch customer service that prioritized my needs and questions over all else. Customer service was especially important to me given the complexity of a Renovation loan project. Chris DePaepe and her team's knowledge and experience really shined through in the Reno loan space; I couldn't imagine going through this process without their enterprise and hands on assistance.
Christopher C. - Chicago, IL | Jun 2022
I really liked that they had their own department for the type of rehabilitation loan that we got. It was much easier knowing that the team was confident in their knowledge of this type of loan.
Amanda T. - Haiku, HI | Oct 2022
Everything was smooth regarding my financing, they are professional and well versed in the subject.
Adrian Lascelles G. - Chicago, IL | Dec 2022
You provided everything that I needed.
Richard A. - Evanston, IL | Sep 2023
Everyone involved in the process was great. Chanel, Christine, and Ray. They made it a seamless and painless process.
Latonya C. - Glendale, CA | Nov 2023