How long have you been in the mortgage business and what inspired you to get into it?
I've been in mortgage lending for 18 years. I started out of college as a financial adviser and switched to mortgage lending so I could help people with this important financial decision.
Who is your typical customer and what questions do they typically have?
I've been specializing in condominium financing, and my typical customer is downsizing from prior family homes. They are looking for advice on structuring their new mortgage to best meet their needs. My experience as a financial adviser helps me understand more about their personal situation better than most.
What specific steps do you use to help your customers find the best home loan for them?
I ask specific questions to lead the customer into telling me what's most important to them with the purchase of their new home. Are they planning to move in the near future, are they a growing or downsizing family, etc. There are several factors that lead me into offering specific programs to my customers.
How long have you been in the mortgage business? What awards have you won?
I've been in the mortgage business for 18 years. I've won production awards and quality assurance awards. I've been recognized for my condominium expertise as well.
How has the mortgage industry changed since you started, and what would you expect in the future?
The mortgage industry used to be like the Wild West, where just about anyone with a heartbeat could get a mortgage. It's nothing like that now. The compliance and industry skepticism requires my position to be much more knowledgeable about our clients, the products, and the industry compliance requirements. I expect the mortgage industry to continue to adjust as needed so that we can still help out the consumer while protecting them from potential fraud and bad lenders.
What can borrowers do to insure a smooth mortgage underwriting process?
When I talk to a new customer, I explain to them how much compliance is involved in a loan application. I have a "Do's and Don'ts" document that I send them explaining how even the smallest thing can affect the loan process and delay and even add costs to their new home purchase.
Are you active in any fundraising organizations? What goals and/or success have you helped them achieve?
I've been a board member and most recently the board President of the Forest Hills Central Athletic Boosters. We raise money specifically for the Athletic Department that helps keep expenses down for the kids and their families. We have started a new Hall of Fame.
Tell us something that makes you unique or something wacky, yet interesting about you?
I'm unique in that I enjoy the consultative nature of the lending business, asking questions, and showing my clients that I care about their needs and wants.