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Gladys Jimenez

Vice President of Mortgage Lending
3940 North Ravenswood, Chicago, IL 60613
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NMLS: 205581
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TestimonialsCustomer testimonials Read more

Gladys Jimenez is the best! It was so wonderful working with her.

Mirta W.– Chicago ,IL | JULY 2015

Gladys was amazing! She made sure we knew exactly what to expect from the process and made herself available whenever we needed her. We were anxious about the mortgage, but Gladys walked us through everything step by step to make sure we were comfortable. We never felt rushed or pressured -- she was incredibly patient. I could not speak more highly of her professionalism and congeniality.

Ryan K.– CHICAGO ,IL | June 2015

Gladys Jimenez is absolutely amazing. She guided us through every step and was extremely knowledgeable about the loan process. The 1st house that we had gotten to closing fell through in the final moments, instead of giving up on us Gladys stuck with us to our current home. A home that is more fantastic than the last. Extremely patient and kind, Gladys gives the vibe of an experienced friend than a distant loan officer. Anybody would be fortunate to have Gladys as their loan officer.

Shaun L. 5/6/2015

Gladys was always there when I needed to ask her a question. Always responded at a promptly time. She was readily available and the paper work submitted was easy!

George C. - SAN JACINTO, CA / March 2015

Gladys Jimenez was great! Super nice lady.

Gary T. – Barringtin, IL | Feb. 2015

Gladys Jimenez was amazing! Always on the ball, prompt, thorough and kept me well-informed through the entire process. A+ and I'd refer anyone I know to her in a heartbeat!

Martin L. -- Malta, IL. 9/12/2014

Gladys Jimenez was excellent! I can't say enough about her! She is kind and compassionate! It was truly a blessing working with her! She helped me through a difficult transition in my life, not only with my loan but as a person!

Katie P. -- Reed City, MI 6/30/2014

Gladys Jimenez was absolutely spectacular to work with. She did such a nice job communicating to all parties during the process. So much that at closing each lawyer and real estate agent commented on how she was the best mortgage broker they have ever worked with in their career. My wife and I trusted Gladys as if she were part of our family and I truly believe she treated us like we were part of hers. It was a wonderful experience. I will recommend Gladys to anyone looking for a mortgage.

Brian W.

Hey check out the amazing review from Jose about Gladys! “Gladys Jimenez is a joy to work with. She has an excellent process in place whereby she gathers the needed information up front so that she does not need to continuously bother her customer. We worked with her for the original purchase of our home and she was very helpful during the lengthy time it took us to find the right home. That is why when the rates were so exceptional and she contacted us, we did not hesitate to work with...

Jose F. -- Palatine, IL -- 03/2013

Hey check out this inspiring message from Neil about Gladys! Our deal was challenging, but Gladys Jimenez was consistent. Always going out of her way to get things done, getting all closing documents, even HOA's insurance policy when the seller's side was unresponsive to her requests. Her ability to bring all elements of together when others stood in our way was impressive. Gladys is the epitome of responsible lending and extremely thorough. She operates with a fiduciary bond to Guaranteed...

Neil E. -- Chicago, IL -- 12/2012

Everything went so well,Gladys Jaminez was extremely helpful and held my hand through the entire process. She called me as I was a former customer, and even though I thought I could not refinance, she assured me that she could help me... And she did. I cannot say enough what an amazing job she did, I will recommend her to friends and family.

Nanci E. - Barrington, IL 9/2012

It was the best experience! Everyone says getting your first mortgage is the hardest thing to do. It was not easy but Gladys made it easy and took great care of me!

Ryan B. - Bolingbrook, IL 7/2012

Phenomenal. I could not have asked for a better experience. Team Awesome, as I dubbed John Mooney and Gladys Jimenez, were extremely helpful and talked us through the entire process. I can't express enough how positive this experience was.

Kyle B. Chicago, IL 3/2012

Gladys interview Q&A

How long have you been in the mortgage business and what inspired you to get into it?
I have been in the mortgage business for 5 years. I love helping people and believe that our finances our in the top 3 most important aspects of our life. Our family, our health, our is very rewarding to help someone buy their first home or refinance and save a couple of hundred dollars a month. To help my clients into a better financial situation is always my primary goal. If I don't see enough benefit I am also the loan officer to tell the borrower you are already in a good place.
What specific steps do you use to help your customers find the best home loan for them?
I am very thorough with my clients and ask every question possible to have a good sense of who my customer is. Guaranteed Rate has fantastic loan programs for every scenario. Once I know my borrower, their goals, and their finances, then I put together options for them. Borrowers are not always concerned with the lowest rate, especially when it comes to our down payment assistance purchase programs. My job is to provide them options they qualify for, and then allow them to choose what is best for them.
What advice would you give new or first time home buyers?
I work with many first time home buyers, and I love them. My best piece of advice is to ask as many questions as possible. Being an educated buyer takes the mystery out of the process and makes it less stressful for everyone. I am always available to my clients, and have received many calls on a weekend or late evening from a first time home buyer with what they say is a "simple" question, but no question is too simple to ask. Buyers don't know what PMI is or why they have to pay it...why do they have to pay first year's insurance premium prior to funding...what is a condo warranty...all excellent questions. Again, I encourage every first time home buyer to ask as many questions as possible, they'll sleep better at night.
What part of the home loan process do customers find most difficult and how do you help them through it?
I think customers find the gathering of documentation the most difficult part of the purchase or refinance process. In today's market everything is full disclosure so what we request of them is what most other lenders would be requesting. I assure them it is necessary and set a timeline expectation for forwarding us their docs. I also re-assure them that our transfer safe drop box is secure and the best way to return their paperwork.
What can borrowers do to insure a smooth mortgage underwriting process?
Borrowers need to have their ducks in a row and work with us efficiently. It is our job to request documentation and set expectations to when we want paperwork and application back. Request the borrower also schedule their appraisal for as soon as possible. We need to have good communication with our borrowers and set expectations.
What provides you with the most satisfaction in your job as a Loan Officer?
I get the most satisfaction when my first time home buyer purchase loan has closed and funded. I think this particular buyer has personally accomplished so much in purchasing that they are the most grateful and euphoric.
Tell us something that makes you unique or something wacky, yet interesting about you?
I'm the oldest loan officer on the John Moony POD and a surrogate Mama to my team. I absolutely love working with my young team, they keep things fresh and fun. We help each other out, motivate each other, and are truly happy of our co-workers monthly achievements. We are that family that puts function into dis-function.

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