What specific steps do you use to help your customers find the best home loan for them?
The past 24 years in the mortgage business has taught me that there\'s no \"One Size Fits All\" solution for the best home loan. While some First Time Home Buyer may be most concerned about monthly payment, others may be more focused on down payment or closing costs. Buyers of an investment property may be more interested in rental cash flow and future appreciation, while vacation home buyers may want shorter term home loans to have property paid off sooner. My strengths are embedded in my ability to help clients determine all their options using my strong analytical skills, listening ability and patience to make sure they fully understand all the financial implications they face in purchasing or refinancing a home. Knowing and understanding all your options and challenges is key to selecting the best home loan for your individual situation.
What advice would you give new or first time home buyers?
The best advice I could provide a first time homebuyer is to pre-plan for your mortgage in advance of purchasing a home. There are so many issues that many first time home buyers don\'t understand, including how credit scores impact their interest rate, expense deductions on tax returns effect income calculations, the consequences of moving money around, how much money they\'ll need for closing costs, how to overcome having enough money for down payment and closing costs by utilizing seller or lender contributions, etc. Many times with proper planning, these issues can be resolved in advance and make the mortgage process much easier for the buyer, as well as help them get a better deal.
What part of the home loan process do customers find most difficult and how do you help them through it?
Getting a mortgage these days is much different and more complicated than in the past. Borrowers need to keep good records and have all their paperwork in order. What customers find most difficult is not understanding today\'s loan process, especially what will happen next and in what time frame. The key to alleviating customer anxiety is Great Communication. It\'s important that clients always understand what comes next and when to anticipate that milestone. Very little goes smoothly in the mortgage process these days, so being a proactive communicator, having patience and empathy for the client and encouraging questions is the best way to manage the process and client expectations.
What provides you with the most satisfaction in your job as a Loan Officer?
Though I receive a lot of satisfaction in being able to help people, the most rewarding part of my job as a mortgage professional is the role of an Educator. I truly enjoy teaching people how a mortgage can not only be used to purchase a home, but more importantly, how it can be used as a financial tool to build wealth and family security over time. Many home owners just look at a mortgage as their largest monthly payment and don\'t understand the implications it has on the rest of their financial well-being. Turning the light bulb on and really making a difference in peoples\' lives is the most satisfying part of my job.
Tell us something that makes you unique or something wacky, yet interesting about you?
Aside from being a 24 year mortgage professional, I\'m a 30 year husband and father of 2 young adult children. I enjoy mentoring my daughter and son in their professional careers while enjoying their accomplishments. I love wine events, sailing, golf and sports. Hailing from Boston, I\'m a proud Patriots, Red Sox and Celtics fan, but enjoy rooting for the Dolphins, Marlins and Heat. Next to sharing time with my family, my greatest pleasure is the opportunity to make a difference in someone else\'s life.