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Jamie Franz

Branch Manager/Vice President of Mortgage Lending
320 W. Ohio St, Ste 410, Chicago, IL 60654
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NMLS: 221285
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Second time I've worked with Jamie Franz. First was for a refinance of existing condo, second was for a new condo...very good experience working with his team and no surprises!

Richard M. | Chicago, IL

Jamie and Makena were incredibly helpful and responsive. I felt like I was dealing with a very professional team that was invested in making sure that we got the best deal and had the best customer experience possible throughout the entire process. I am very satisfied and will absolutely refer Jamie Franz to others for their mortgage needs in the future.

Jonathan K. | 10/17/2016

Jamie offered the best rate, far more competitive than other lenders or even our credit union, but we were also pleased with the helpfulness and ease of the application process. When others refused to commit to a rate or claimed we would have to pay a higher interest rate because we were buying a condo in the city instead of a SFH, Jamie offered and locked us in at the low rate published on the Guaranteed Rate website with no nonsense. Guaranteed rate uses a secure Dropbox-like system to upload...

Kevin C. - Chicago, IL

Great experience - smooth, easy, and quick. Everyone was helpful and responsive and all questions were answered. As a matter of fact I just recommended Jamie and his team to a colleague yesterday!

William V., Chicago, IL

Jamie Franz, I would like to thank you for the support you gave me through this process. From the beginning I felt like I was in good hands with the quality of support I received from you. With you, I felt like I was getting honest answers without the pressure of being rushed into making a decision. I realize that I may have pushed you to the edge at times because of my lack of knowledge about the process and I want to thank you for being patient with me. If the opportunity ever comes up again,...

Joseph A., Chicago, IL

The process was easy from start to finish. Jamie and his team made it effortless for us to get the loan. This is third loan that Jamie has helped us with. I would definitely go Jamie for any future needs and continue to refer friends to him.

Karim D., Chicago, IL

Being a real estate agent for 12+ years, I've run across many mortgage brokers. There is no one else I trust more than Jamie and that's why I refer him to my clients as well as doing my own loans. He's professional and very knowledgeable about the products that he is selling.

Koon L. | 08/31/2016

Jamie was great! He was incredibly responsive and his costs were very transparent and fair. He helped us get a great very competitive rate and worked with us to achieve our quick close timeline. The process was very, very easy, even for first time home buyers like us. We would definitely recommend him!

Meera R., Chicago, IL

Jamie was great! He was incredibly responsive and his costs were very transparent and fair. He helped us get a great very competitive rate and worked with us to achieve our quick close timeline. The process was very, very easy, even for first time home buyers like us. We would definitely recommend him!

Meera R., Chicago, IL

Jamie Franz and his associates were very diligent, organized, and welcoming. Would recommend using them to all of my family and friends!

Christian K., Chicago, IL

Great process throughout. Questions were always answered quickly and steps were explained along the way. We had a quick close so it was even more critical that everything went smoothly which it did. Have already told family to check out Guaranteed Rate when looking for loans and will do so in the future. Thank you Jamie, Makena and the rest of the Guaranteed Rate team!

Akash, S. Chicago, IL

Jamie was great! He reached out quickly and was very efficient in helping us secure a mortgage. Working with underwriters can be a ton of back and forth but the process was smooth and streamlined!

Condo Buyer, Boystown, Chicago, IL

Jamie and his team were easy to work with and highly organized. Jamie I and spoke over the phone at least a few times each week during the process in order to make sure we were on the right track, and his professionalism was always top notch. Jamie is smart and tenacious, and his resourcefulness showed during the process. I appreciate very much the work he did for us!

Condo Buyer, Lincoln Park, IL

We considered four potential lenders and are thrilled to recommend Jamie Franz of Guaranteed Rate. Jamie Franz not only offered us the best deal, but he and his team also provided excellent service throughout the process. Jamie responded to all emails quickly and at all hours. He over-delivered and we could not be happier customers!

Home Buyer, West Town, Chicago, IL

Jamie Franz was wonderful to work with. As first time home buyers we had a lot to learn and Jamie took the time to explain the process and answered any questions we had. He was very prompt in responding to our emails and really made what we thought would be the hardest part of the home buying process extremely easy.

Condo Buyer, Boystown, Chicago, IL

Jamie and his team were great to work with throughout the mortgage process for a first time home buyer. He was very responsive and transparent in addition to providing very competitive pricing for the loan. I would highly recommend Jamie and his team!

Condo Buyer – Lincoln Park, Chicago, IL

“Jamie was fantastic. He instantly put me at ease and I always got off the phone with him in a happier mood, which is saying a lot as a first time home-buyer who was a bit overwhelmed at the start of this process. Thanks to Jamie, I was calm throughout the whole process.”

Elisa G., Chicago, IL

Everyone couldn't have been more professional, organized and timely. This being my first mortgage, everyone really made a point of teaching me what was happening and what I needed to expect. Thank you!

Matt S., Chicago, IL

Jamie did an amazing job with our first ever home buying experience. He was professional, available for questions, and very knowledgeable about the entire process. I plan to refer and recommend Jamie to my close friends and family!

Brian T. - Chicago, IL

Great work by Jamie and his team. I appreciated the professionalism and timeliness of response. Highly recommended!

Kevin N. - Chicago, IL

Jamie and Makena were extremely responsive and helpful. As first time home buyers were relied heavily on them and we are very thankful for how smooth the process was.

Ethan S. Chicago, IL

“Jamie and team were so easy to work with and provided amazing service! Thanks so much!”

Amanda P., Chicago, IL

" Jamie and his Team were attentive, articulate, knowledgeable and available throughout the process. They made a very daunting and potentially confusing process time-efficient and simple and worked around our busy schedules. Most importantly, Jamie and his Team were personable, approachable, warm and friendly. Through their affect we felt important and that they had our best interest in mind. We are thankful for the high-quality service and the warmness and care that they demonstrated...

Ken G - Chicago, IL | Feb. 2016

Guaranteed Rate made applying for and closing on my loan so easy!! Jamie, my loan officer, was there for me every step of the way and responded very quickly to any questions I had. The online transfer box made it super easy for me to provide the documents required for income and employment verification.

Kathryn L. Chicago, IL

Jamie and his team were attentive, articulate, knowledgeable and available throughout the process. They made a very daunting and potentially confusing process time-efficient, simple and worked around our busy schedules. Most importantly, Jamie and his team were personable, approachable, warm and friendly. Through their affect we felt important and that they had our best interest in mind. We are thankful for the high-quality service as well as the warmness and care that they demonstrated...

Ken and Isabel, Chicago

Jamie Franz and his team were extremely professional and on top of their game. I've worked with Jamie previously and did again based on the tenacity of him and his team. I'm most impressed with the outstanding communication. I was never wondering about the status of my loan in any stage of the process.

James H., Chicago, IL

Jamie was AMAZING. He went above and beyond to get us approved for our loans at lightning speed. They also jumped into action and got us re-approved for our loan only a few days before our closing when we had to make a change to our loan due to the sale of our place not closing on time and us not having sufficient funds to close on our purchase. I cannot explain how grateful we are to have been able to work with Jamie. Simultaneously purchasing and selling homes is incredibly stressful and...

Amy G., Chicago, IL

Jamie Franz and his team were extremely professional, knowledgeable and were abailable to help us with any questions we had. This is our second time working with him. We will work with him again in the future if we ever leave our current home.

Christopher M. – Chicago, IL | July 2015

Outstanding experience, with Jamie Franz and his team providing a personalized experience. Kudos to Jamie! He is a great asset to your company.

Karim D.– Chicago, IL | JULY 2015

Jamie and his team were great to work with throughout the mortgage process for a first time home buyer. He was very responsive and transparent in addition to providing very competitive pricing for the loan. I would highly recommend Jamie and his team.

Brandon B., Chicago, IL

Jamie Franz was wonderful to work with. As first time home buyers we had a lot to learn and Jamie took the time to explain the process and answered any questions we had. He was very prompt in responding to our emails and really made what we thought would be the hardest part of the home buying process extremely easy.

Mary F. 06/04/2015

Jamie Franz has been a great advisor for a couple of years. We obtained our first mortgage loan with him through Guaranteed Rate, and recently refinanced with him to obtain a better equity position. Jamie is the consummate mortgage professional: friendly, prompt, honest, direct, and able to answer tough questions. The rates he quotes are the locked when you begin the process. He will guide you through the process in the easiest, most efficient way possible, advise when unexpected things come...

Bryce G. – Chicago, IL | May. 2015

Jamie was great! He reached out quickly and was very efficient in helping us secure a mortgage. Working with underwriters can be a ton of back and forth but the process was smooth and streamlined.

Becki E. 02/09/2015

There were no surprises. GR was so ahead of the game that the HUD was completed prior to the closing!!! This was just a great experience.Absolutely would use Jamie and his team at GR again and would recommend anybody I knew who is shopping for a mortgage to Jamie. Thanks everybody!

Deborah C. 01/30/2015

Jamie and his team were amazing. Jamie discussed all of the different lending options to me and provided me with different numbers on a very easy to read and understand chart (i.e. how much my monthly payments would be with "X" amount down, etc.). Jamie fully informed me of all of my costs and I believe, acted in my best interest. Jamie patiently explained the mortgage lending process to me and was always available to answer any of my questions. Makena was awesome and on top of her game. Jamie...

Deborah C. 01/30/2015

Jamie and his team were very responsive and explanatory throughout the process when I had questions. Everything went very smoothly.

Andrea S. – Chicago, IL | Jan. 2015

Jamie was great to work with - very personable and explained everything well along the way. The whole process was straightforward with clear communication throughout. Jamie was available to answer questions when I had them, and the closing went smoothly.

Jennifer K. – Chicago, IL | Jan. 2015

We considered four potential lenders and are thrilled to recommend Jamie Franz of Guaranteed Rate. Jamie Franz not only offered us the best deal, but he and his team also provided excellent service throughout the process. Jamie responded to all emails quickly and at all hours. He over-delivered and we could not be happier customers.

Mark R., Chicago, IL

Jamie and everyone on the team were all extremely helpful, available and informative. It was a pleasure to work them all!

Imran R. – Chicago, IL | Dec. 2014

Jamie did a nice job. He was very knowledgeable and responsive. We are first time home buyers so we had a lot of questions. He was very helpful. I would recommend him to friends and family.

Donals N. -- Chicago, IL. 9/15/2014

Jamie Franz and Liz Ayala were exceptional to work with throughout this process. They were always available whenever I had questions and were very responsive whenever action was needed.

Charles B. -- 9/29/2014

We were just reading the current article in The New York Times about Guaranteed Rate. You helped us refinance our mortgage at our Chicago address back in Jan 2013. We had a totally GREAT experience and have told everyone about it whenever the opportunity presents itself. In fact, just last week we took out a home equity loan on our home in Urbana and we were telling the loan office how expediently our process had been handled in Chicago. Thank you again and hope that Guaranteed Rate...

Charles G. and Patricia M.

Jamie & his team got me a clear to close in less than 14 days-literally! I'm sending this info to a co-worker of mine looking for a 203k loan

Shineka B. - March 2014

“Thanks for all your help getting us to the finish line on Giddings. You and your team were fantastic to work with and we really appreciate you jumping through the hoops for the short timing - 24 days from contract to closing!”

Dave & Sarah - Chicago, IL

[The mortgage process] was excellent, everything was great. [We] had never gone through this process before, initially were going through Chase and our agent recommended Jamie and Guaranteed Rate. The service was very fast and handled in a much more timely manner compared to Chase. The experience was very personalized. Jamie and Liz came through in a very short amount of time and never gave up even at times when we were ready to.

Kenneth D.

Everything [with my mortgage] was great. Jamie and the whole team were great and everything went very smoothly and quickly. I would use Jamie again and absolutely recommend him to friends or colleagues!

Christopher M.

Everything went very smoothly! I was pretty impressed with those whole process, the only bottleneck throughout was on my end with trying to get some papers together. We managed to close in January, I called GMAC today to cancel my future payments. I'm in your hands now! Thanks and I WILL be recommending you guys!

Alborz H.

We just wanted to let you know what a pleasure it has been to work with you and your staff. Everyone has been very pleasant and helpful throughout the process.

Patricia M. - Chicago, IL

Everything went very well; I was very pleased with the team I had, which was led by Jamie Franz. I felt they were personally committed to seeing my loan go through, and they responded to inquiries and deadlines promptly... I was very surprised how efficient GR was, and how responsive Jamie's team was.

Edward U. - Chicago, IL 8/2012

Jamie Franz has been my trusted personal mortgage advisor for years and has worked with many of my clients. I have experienced that Jamie is intelligent, insightful and trustworthy. He is really adept at explaining the intricacies of the mortgage market and constantly introduces new and exciting products. Trust is the byword for agents in real estate and in lending. Jamie is a great communicator and a trusted colleague and friend.

Larry G., Realtor - Chicago, IL

About Jamie

I am originally from Wisconsin and a graduate of University of Wisconsin-Madison. I enjoy craft beers, dining at supper clubs, and taking trips to Madison, WI with my family for Badger football games. I lived in Bucktown for 10 years and now currently reside in Park Ridge with my beautiful wife, and 2 gorgeous, healthy kids. Life is great!

Jamie interview Q&A

Who is your typical customer and what questions do they typically have?
I deal with a lot of first time home buyers and enjoy guiding them through one of the biggest decisions of their life, home ownership. I have experience working with all mortgage products ranging from conventional financing to JUMBO loans. Also, I have a focus on niche programs like the FHA 203k and Fannie Mae HomeStyle Renovation loans, CPS (Chicago Public School) grant, and Tax Smart programs for the City of Chicago. In addition, I conduct a lot of home buying classes and work closely with my clients and real estate agents educating them on the complexities of mortgages and what needs to be done to ensure a smooth and successful closing.
Tell us about a mortgage product that consumers may not be aware of?
I think a lot of clients I speak with about purchasing a new home think that if they don't put down 20% they must pay monthly mortgage insurance. This is simply not true. I have access to programs with as little as 5% down with no mortgage insurance. This not only gives you a lower monthly payment, but can save you thousands over the term of the loan.
What can borrowers do to insure a smooth mortgage underwriting process?
The most important thing to do to ensure a smooth underwriting process is to submit a complete file to the underwriter. The first thing to review is the Fannie Mae/Freddie Mac automated underwriting results. This is the template the underwriter will use to review the file. A good rule of thumb is to make sure the file contains the last 2 years of tax returns and W2s, 2 consecutive pay stubs reflecting 1 month of salary, the last 2 billing cycles of bank statements (source any abnormal deposits), typed letters of explanation for any credit inquires, and home owners insurance information.
Are you active in any local associations or community groups, and at what level? What goals and/or success have you helped these groups achieve?
I am actively involved in the @properties Friends and Neighbors Community Fund (@FNCF). We address homelessness, education, and youth development in different neighborhoods throughout Chicago. This gives me chance to give back to the community that I live in and love. We most recently sponsored an ice cream social for one of our 2012 beneficiaries, "Off The Street Club," which is for children between the ages of 4-18. I also love to participate in local chili and bbq cook-offs that raise funds and awareness for local/national charity organizations.
Tell us something that makes you unique or something wacky, yet interesting about you?
I am originally from Wisconsin and enjoy craft beers, dining at supper clubs, and taking trips to Madison, WI with my family for Badger football games. I have a beautiful wife and 2 gorgeous and healthy kids. Life is great!

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