Will was wonderful he guided us well and was true to his word
Loretta B. | December 2018
Will earned my trust immediately with his open and transparent communication. I have bought a few homes over the years, and this was my first time using Guaranteed Rate. I have to say; it was by far, the best experience I have ever had. The process was a bit more in depth, in terms of documentation needed and forms to complete but most of that was done online, so ease of completion was a snap. Both Will and the other members of his team (Branch Manager - Jason Bialek, and processors Paula, and...
Lynda K. | November 2018
Will and his team made it super easy and stress-free buying my first home! Great people to work with! I would definitely use Guaranteed Rate again, and will highly recommend to my friends and family!
Meagan R. | October 2018
I appreciated how Everyone in Will’s team worked sooo hard to get our loan taken care of as speedy as possible!
Jenifer F. | July 2018
Great experience. Could not have been easier. Great process and communication.
Kevin H. - June | 2018
Jason Bialek is great to work with and makes buying a home easy.
Robert N. | May 2018
Great people to work with, very professional.
Ferris M. | April 2018
Jason was great. He really went above and beyond to be available to me and answered every question I had.
Laura B. | February 2018
Will, Jason, and the team at Guaranteed Rate helped me find my first home. I was looking on New Year's Eve weekend and into the first week of January, but by the end of the month, I had the keys to my new home. They worked very fast with my realtor and always answered my calls and texts. They constantly kept me updated with the progress of my loan. I work the night shift, but they went out of their way to take care of me, even with my difficult work hours. The technology was excellent, and the...
Rodney S. | January 2018
This was my first time going through the mortgage process, and I had to do it long-distance. My loan team was amazing! They answered all my questions quickly, and didn’t make me feel stupid, even though I’m pretty sure some of my questions might have been. :) They always made me feel heard and like my concerns were important to them. At such a stressful time, that was amazing to feel like I had a team of people who had my back!
Chanaya H. | January 2018
Jason Bialek did a great job. The process went very well. I was able to receive pre-approval letters very quickly and promptly. Overall, very happy with my choice and would do it again. Thank you!
Mark B. | December 2017
The process was easy all of my questions were answered quickly, I was very happy.
David J. | November 2017
Great, efficient company to work with! Will definitely recommend to others. Easiest home purchase EVER! Thanks!!!
Lisa W. | December 2017
Will, Jason and Maria make an outstanding team for Guaranteed Rate! From the beginning of the loan process to closing, this trio really made me feel that they cared about me as a person, not just another "file that needed to be processed." I enthusiastically endorse the Roanoke team! Highly professional, experienced and personable - a winning combination!
Elizabeth F. | November 2017
Everything went smoothly with Jason and Will. We closed in 30 days.
Johnny B. | October 2017
When I went to my realtor (in the sale of our home) for a recommendation for a loan officer, he suggested Jason at Guaranteed Rate. In dealing with Jason, it was like we were his only clients. My wife and I have been out of the buying market for quite some time, and the demands we put upon our new loan officer was great. We expected immediate responses, not understanding the complexities in real estate transactions. What made the difference was the customer service. Quite honestly, it may have...
Gary S. | September 2017
The process was pain-free, especially with all paperwork being via email. Had access to my loan officer at the click of a button. I thought that was great!
Benjamin B. | September 2017
10 stars for Jason Bialek! I have been working with Jason for over 2 years now. I can't say enough nice things about Jason and his service. He has answered tons of questions for me very patiently and is quick to respond. He has provided exceptional customer service. So often, people are quick to complain to upper management, but there are people that do a wonderful job and need to be recognized. I appreciate all of Jason's assistance, and I wanted to pass this along.
Kristin M. | September 2017
I have worked with Jason Bialek for a long time. I trust that he can get me great options. I really liked the simplicity of the online process.
John G. | August 2017