How long have you been in the mortgage business and what inspired you to get into it?
In 2002, I entered the industry because I take pride in making clients happy as I use my experience and financial markets knowledge to structure the best financing to match their plans for the home.
Who is your typical customer and what questions do they typically have?
My clients are from every walk of life; doctors, lawyers, mechanics, small business owners. They typically want to know loan options and how best to manage their mortgage options as it relates to the rest of their financial life.
What specific steps do you use to help your customers find the best home loan for them?
I have an in-depth conversation that focuses on their current and long term plans for the home and the variety of options they have from a short/long term cost benefit perspective.
How long have you been in the mortgage business? What awards have you won?
I have been in the mortgage industry since 2002.
What are the pros and cons of a fixed rate mortgage versus an adjustable rate mortgage (ARM)?
I believe a fixed rate mortgage is the best option for most clients as they mitigate interest rate risk. I always advise to match the loan with their plans for the home. An ARM can have benefits for certain clients that understand we need to review their loan at least annually to ensure they are not about to adjust during a high interest rate environment. An ARM typically will save clients 0.50-0.75% on the rate vs a fixed rate program.
Tell us about a specific challenging borrowing situation and how you got the mortgage closed and funded.
I have had many throughout the years. Recently a client changed careers mid-way during a home purchase and accepted a position that required him to live outside the country a few months out of the year. We gathered information on the employment contract and received a detailed explanation that the client's family would reside in the home.
What advice would you give new or first time home buyers?
I strongly advise to visit with an experienced mortgage professional and get pre-approved. Secondly, they should read about the benefits, costs and responsibility of being a successful homeowner.
Tell us about a mortgage product that consumers may not be aware of?
A lot of clients are unaware that we offer low down payment options that don't require mortgage insurance.
How has the mortgage industry changed since you started, and what would you expect in the future?
The industry has embraced technology to make the loan process easier for the client and I expect that we will continue to innovate in this area. I also anticipate more video conference calls as clients enjoy meeting face to face but it is a challenge with scheduling and logistics.
What part of the home loan process do customers find most difficult and how do you help them through it?
Client's tend to find the process of gathering documents the most difficult. We only ask for the minimum required for us to make a sound lending decision and we utilize a best in class system for clients to upload items.
What are the top 3 misconceptions people have about the home loan process?
A lot of people think that they have to put 20% down. The second most common is the belief that they have to have all their own funds, gifts and a 401k loan are great down payment options. The third misconception I hear is the idea that it is hard to get a loan. This may have been true years ago but great loan options are available for the vast majority of potential homebuyers and people who would like to refinance.
What 2 or 3 mobile apps would you recommend for home buyers or house hunters, and why? What Smart Apps do you recommend your customers use for the house hunting process?
I recommend Zillow, Realtor.com and the NYT Rent v Buy Calculator.
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
I recommend the CFPB Know Before You Owe website and Guaranteedrate.com
What can borrowers do to insure a smooth mortgage underwriting process?
Provide all documentation requested in a timely manner.
Are you active in any local associations or community groups, and at what level? What goals and/or success have you helped these groups achieve?
I am active with our city youth sports program.
Are you active in any fundraising organizations? What goals and/or success have you helped them achieve?
I am actively involved with the local chapter of the American Cancer Society and participate in various financial rolls as needed.
Summary of where you grew up: family, affiliations, college, high school, etc.
I grew up in Los Angeles.I attended Cal State Fullerton and Chapman University.
What provides you with the most satisfaction in your job as a Loan Officer?
Making clients happy as they purchase their new home.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
I really enjoy staying active by visiting the gym 5 days a week, biking, playing basketball, and golf. Most importantly the time with my family as they are the most important part of my life.
Tell us something that makes you unique or something wacky, yet interesting about you?
I enjoy cooking, have an in-depth knowledge of wine and I am a semi-professional level photographer.