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Jessica Moreno

Happyness Specialist
1806 W Cuyler Ave, Suites 1W and 2E, Chicago, IL 60613
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NMLS: 1252887
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I would especially like to thank Jessica and Collette for their assistance.

Matthew S. | 04/28/2017

The entire process was extremely organized, efficient and quick. Jessica Moreno did an outstanding job of answering any questions we had and I would highly recommend her and Guaranteed Rate to everyone.

Ann T. | 03/31/2017

About Jessica

Jessica Moreno, Happyness Specialist/Licensed Sales Assistant, who has 3 years of experience in the mortgage industry.

Though she attended Roosevelt University for a year, she switched schools and studied at Columbia College Chicago on their "Lifetime Achievement Award" scholarship.

This was only possible due to her breaking into the writing industry years earlier with having awards under her belt such as; being in the top 100 out of 50,000 writers in her genre who competed through (ABNA) Amazon's Breakthrough Novel Award along with being a regular contributor to Thought Catalog.

Her passion for writing stemmed for her need to help people. By being in the mortgage industry, she's able to use action instead of words by helping people achieve their goals into Homeownership. With a dedication to customer service and her need to provide both an enjoyable experience for her clients, it's no wonder how she's able to achieve a smooth transaction for her borrowers.

Jessica interview Q&A

Who is your typical customer and what questions do they typically have?
My business in driven towards First Time Homebuyers. I find the whole process of guiding people through Homeownership to be very rewarding. With questions ranging from: “I know there are lots of types of mortgages - how do I know which one is best for me?” “How do I know if I can get a loan?” “How much money will I have to come up with to buy a home?” ”What will happen at closing?” My job, as your loan officer, is to ensure that you not only go through the motions of the loan process but that you fully grasp and understand the process as well. I want my customers to feel as if they can always come to me with questions - the mortgage industry can appear to be a mysterious thing, but it's truly simple once you have the right person to help you. That's where I come in!
What advice would you give new or first time home buyers?
That it's time! Buying your very first home is one of life's biggest thrills, but it does come with a few "freak out" moments, too. Find yourself a Loan Officer who understands both you and your goals! That's the most important part throughout this whole transaction. Guaranteed Rate has allowed me the opportunity to help your average first time home buyer. I provide to you all the tips and tricks in the mortgage industry and answer all the questions you were afraid to ask, plus those you never thought to! Home ownership truly is within your grasp. I'm here to provide you with the tools to do so.
What can borrowers do to insure a smooth mortgage underwriting process?
Send us your documents when asked. If you don't send us your documents in a timely manner, I will keep bugging you until you do and we both don't want that! Many things have changed in the mortgage industry since the crash and - though it may seem excessive - it's for your protection. Certain items might be requested throughout the process that you may leaving you scratching your head as to "Why?" Our job as your lender is to ensure that you are 1. Able to properly qualify for the loan and 2. To ensure that we're setting you up for success with owning a home. The Underwriter is the person in the company who will ultimately decide if the loan is approved or not. If the documents that they've requested have not been sent in we simply cannot move forward with the loan.

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