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Jessica Moreno

Mortgage Specialist
1806 W Cuyler Ave, Suites 1W, 2E, and 2W, Chicago, IL 60613
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NMLS: 1252887
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Jessica and her team were amazing throughout the entire process. Thank you!

Phillip C. | March 2018

Jessica Moreno our Mortgage Specialist and her Team have been absolutely wonderful to deal with . They were all professional and friendly. Jessica answered all questions we had quickly and responded to our voice mail questions with prompt call backs and follow up. It has been a great experience and I would definitely deal with Guaranteed Rate again and also recommend to family and friends. I would definitely highly recommend dealing with Jessica she was friendly,informative,efficient and closed...

Joe & Phyllis S. | March 2018

Jessica Moreno, and her team were fantastic. I was trying to get a conventional loan, which due to my low credit score was not available. I was very disheartened, but Ms. Moreno found another option, worked diligently with me, and was able to secure me my loan. She is thorough, pleasant, patient, knowledgeable, and extremely dedicated.. It was a pleasure to deal with her, and her team and I would recommend her in a heart beat to anyone I know looking for a loan. I don't know what I would have...

Anthony P. - Funded 11/22/17

Jessica M was great to work with! She was able to answer every question I had & explained things thoroughly. She was professional, prompt, and was able to produce different options for me quickly.

Nicholas D. | November 2017

Particularly liked the online application process and doc management experience. Well done.

Stefan N. | November 2017

Jessica and her team were nothing short of amazing! They communicated with me constantly and made me feel really great about my first home purchase.

Katherine A. | October 2017

This pod runs like a well oiled machine. The entire process was fast, smooth, and efficient. The team was a pleasure to work with. Tech wise I don’t see many enhancements to TransferSafe. It looks pretty much the same as it did 3 years ago. That original TransferSafe team was amazing. You shouldn’t have broken that team up.

Omar P. | October 2017

The entire team did a good job or making this loan happen. Friendly and helpful.

Steven L. | September 2017

Jessica Moreno was the person I mostly interacted with on Patrick's team and she was always responsive to my questions and very courteous. It took us a while to find the house we wanted and Jessica always provided us prompt attention during our long home search. Although overall the home buying process was not ideal as there seemed to be always a bump along the way, which happens, the Guaranteed Rate team tried to not make it a difficult issue.

Khiem P. | August 2017

This was our second time using Guaranteed Rate to obtain a new mortgage. Both times the process was easy and our loan team was awesome. Thank you!

Elizabeth C. - July | 2017

I would especially like to thank Jessica and Collette for their assistance.

Matthew S. | 04/28/2017

The entire process was extremely organized, efficient and quick. Jessica Moreno did an outstanding job of answering any questions we had and I would highly recommend her and Guaranteed Rate to everyone.

Ann T. | 03/31/2017

About Jessica

Jessica Moreno truly represents what it means to pursue ‘The American Dream.’ Her career is proof the idea that anyone, with enough resolve and determination, can climb the ladder, regardless of where you begin with a company and started out as one of the ‘Original 5’ of what is now known as “Guaranteed Rate’s 5 Star Customer Service”

Well-known for her attention to detail, tireless work ethic and positive attitude, Jessica was promoted fast and moved into a sales assistant role where she took on working under 3 of the Top 1% of Mortgage Originators in the US such as Patrick Ruffner ($180 Million Producer), Amber Arwine ($82 Million) and Matthew McDevitt ($77 Million).

From working with clients’ to help purchase their first home (First Time Home Buyers), existing mortgages (Refinances), Government Loans (FHA/VA) & Non-Conforming Loan (Jumbo mortgages), she knows what it takes to excel in today’s forever changing mortgage lending along with providing you with a competitive rate. Jessica is passionate about matching every client with the right loan program to fit their mortgage needs. Her goal is always to educate her clients but making sure that they not only go through the mortgage process but understand it as well, as the entire process can be sometimes emotional by turning it into an enjoyable and stress-free experience.

Born and raised in Chicago she abides to the motto ‘Be a tourist in your own city.’ She enjoys spending time with her family, helping coach her niece’s State Qualifying Cheer team and being a regular volunteer at the Connections for Abused Women and their Children. When she is not busy with clients you can find her writing, home-designing, working out, or catching up with friends.

She welcomes any inquires, mortgage needs, or referrals!

Jessica interview Q&A

Who is your typical customer and what questions do they typically have?
My business in driven towards First Time Homebuyers. I find the whole process of guiding people through Homeownership to be very rewarding. With questions ranging from: “I know there are lots of types of mortgages - how do I know which one is best for me?” “How do I know if I can get a loan?” “How much money will I have to come up with to buy a home?” ”What will happen at closing?” My job, as your loan officer, is to ensure that you not only go through the motions of the loan process but that you fully grasp and understand the process as well. I want my customers to feel as if they can always come to me with questions - the mortgage industry can appear to be a mysterious thing, but it's truly simple once you have the right person to help you. That's where I come in!
What advice would you give new or first time home buyers?
That it's time! Buying your very first home is one of life's biggest thrills, but it does come with a few "freak out" moments, too. Find yourself a Loan Officer who understands both you and your goals! That's the most important part throughout this whole transaction. Guaranteed Rate has allowed me the opportunity to help your average first time home buyer. I provide to you all the tips and tricks in the mortgage industry and answer all the questions you were afraid to ask, plus those you never thought to! Home ownership truly is within your grasp. I'm here to provide you with the tools to do so.
What can borrowers do to insure a smooth mortgage underwriting process?
Send us your documents when asked. If you don't send us your documents in a timely manner, I will keep bugging you until you do and we both don't want that! Many things have changed in the mortgage industry since the crash and - though it may seem excessive - it's for your protection. Certain items might be requested throughout the process that you may leaving you scratching your head as to "Why?" Our job as your lender is to ensure that you are 1. Able to properly qualify for the loan and 2. To ensure that we're setting you up for success with owning a home. The Underwriter is the person in the company who will ultimately decide if the loan is approved or not. If the documents that they've requested have not been sent in we simply cannot move forward with the loan.

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