Who is your typical customer and what questions do they typically have?
I deal with more seasoned borrowers that are typically looking for the best products/rates to improve their overall financial situation.
What are the pros and cons of a fixed rate mortgage versus an adjustable rate mortgage (ARM)?
Fixed rate mortgages, particularly in an environment like today where rates are at historic lows, make sense for most borrowers. The real pro of a 30 year fixed is you are locking in a particular rate with no risk to that changing when rates go up. The con being the rate will not go down when the rate market is falling.
What part of the home loan process do customers find most difficult and how do you help them through it?
I find borrowers get very confused and anxious during the documentation collection part of the process. They just went through having an offer accepted on a home and now the stress of doing all this in 30-45 days! I try to explain to them that we are really going to push hard in the beginning to get the mortgage approved quickly with limited conditions so they can focus on the future in their new home
What provides you with the most satisfaction in your job as a Loan Officer?
Seeing the sense of relief and joy at the end of a transaction whether that is the excitement of getting the keys to their first home or looking forward to a lower mortgage payment with a refinance.
Tell us something that makes you unique or something wacky, yet interesting about you?
I am just all around wacky!