Jim Moore was excellent to deal with! If I had any problems then he got them solved immediately!
Gralen S. | July 2018
Our overall dealings with Jim Moore and his team of professionals; was in so many words- The desired experience in which anyone seeking to obtain a home or refinance would greatly enjoy dealing with Guaranteed Rate. I can say without hesitation that we are extremely pleased with this company and it's agents, their experience and knowledge of the industry is on point. Their perseverance and drive really exceed my expectations, some of our complications and Murphy's Law stumbling blocks would...
Muhjahid I. - September | 2018
Jim and the team made it easy get in touch with them, clearly laid out our options, and stayed right there with us when Hurricane Florence threw all our timing off. We're completely happy with the home buying experience we had and have already recommended Guaranteed Rate to a friend.
Paul H. | September 2018
The loan process was very thorough and executed in a timely manner. My loan officer kept me informed throughout the process. Jim Moore and his team performed admirably and delivered the loan precisely on schedule. Well done.
Robert W. | September 2018
Jim and his team were great from start to finish. Really appreciate the communication and transparency. Would definitely recommend to friends and family.
Thomas P. - August | 2018
Jim made the entire loan process very simple. He was always prompt in responding to any questions we had with easy to understand explanations. With his help we were able to get a great rate for our mortgage and closed on our house with virtually no problems or challenges along the way.
Lain B. | August 2018
I already recommended Jim and his team to a family member of mine and they helped them finance and close, as well!! Jim Moore and Heather Newton were so beyond helpful and really made this scary thing called "first time home buying" so easy! There was never a lack of communication - we always knew what was going on and whenever there was a question, Heather and Jim were a VERY quick email or phone call away! Jim also did everything he could to get us the best rate possible, and we are so happy...
Ashley V. | July 2018
Can't say enough about the good experience working with Jim Moore. It was a learning experience regarding the loan process and Jim was very patient along the way and willing to go the extra distance to provide detailed information when he really didn't have to.
Todd B. - June | 2018
Rick Parrish and Christina Guichard in Chapel Hill and Jim Moore in Raleigh were excellent to work with. They all took the time to answer every one of our questions as first-time home-buyers, worked to help us find the best deal for our financial situation, and made the whole process easy from start to finish.
John D. | June 2018
I just did. This is my 2nd home purchase in a year and I decided to use Guaranteed Rate again even though I had multiple options. That speaks volumes for/to me.
Charles D. | June 2018
It has been an absolute pleasure working with Jim Moore on our recent home purchase. Jim is always on top of things to ensure the process goes smoothly and ahead of schedule. Many have remarked at how I was able to close loans at such a fast pace. I tell them it wasn't me, it was Jim Moore and Guaranteed Rate that made the difference. Our first experience last July was so fantastic that we used Jim and Guaranteed Rate for a second home purchase that closed in record time yesterday.
David D. | June 2018
Jim Moore and his team were fantastic. They were responsive and explained everything clearly. They made the process easy and stress-free!
Carrie Anne K. - June | 2018
Jim Moore was very professional in handling the loan process. All questions and concerns were handled to my satisfaction.
Arthur L. | May 2018
Very thorough, and explained everything to us that we did not understand and have questions about.
Jim Moore was extremely professional, accessible, knowledgeable and patient. He explained every detail about the lending/mortgage process to my wife and me in a very meticulous and succinct manner-- even if it might have appeared simple. We felt like we were his only clients, despite him having many other clients. He shared personal stories and demonstrated that this was not just a job for him, but a personal vocation. My wife and I plan on getting another property a year from now, and we will...
Jim Moore and his staff went above and beyond with our transaction. They provided the best service I've ever had. They will follow up, keep on top of everything, remind you anything you may need to do and they will spend all the time you need with questions, concerns or anything else, plus they are fully online capable which means that there's no paper flying around with your personal information. This was the best experience with a mortgage company ever. Period.
My loan specialist, Jim Moore, was very helpful, very patient, and worked very hard to make this happen for us. He was over the top!
Jim Moore is very reliable and up front with his information. He does an outstanding job, will definitely recommend him to others.
Donald and Jandy S.
The loan process could not have been easier. They guided me through everything and went extremely smoothly. I will definitely use Guaranteed Rate again next time.
Jim Moore and his team are a seamless operation! Very responsive and always willing to help throughout the entire loan process. Would recommend this group to anyone in need of a home loan!
Jim Moore was very knowledgeable about all of the loan programs and worked hard to make sure our loan closed on time.
Jim and his team were very easy to work with. The whole process was very clear and easy to understand. The website/software was very user-friendly. I would definitely recommend Guaranteed Rate to others that are looking for a new mortgage or refinance!
Jim is extremely knowledgeable, detailed and diligent. He was helpful and responsive throughout the entire process. I will send anyone I know to him. Heather was also very helpful and professional.
Jim and the Guaranteed Rate team were awesome to deal with, very responsive, everything was straight forward and easy to understand. Jim went above and beyond the call of duty when my application for a loan did not work out with another lender. After dealing with another lender first and then Jim's team, Guaranteed Rate is leaps and bounds ahead of the others. I would recommend/encourage anyone I know to use Guaranteed Rate when looking for a mortgage. I will definitely be back should I need...
Jim Moore went out of his way, very often in fact, to make it easy for us to understand and move through the process. He was always friendly, thorough, and professional.
Warren T.- Cary,NC | MAY 2016
Jim listened to my circumstances and help finding the best mortgage solution. He was creative and offered several valuable options and scenarios. He earned [my] trust though his deep industry knowledge and experience that he shared openly. I will recommend him without reservations.
Ralf A. – Apex, NC | Apr. 2015
Jim was very knowledgeable and provided all the insight we needed to make this a smooth and very successful process.
Salvador J. – Raleigh, NC | Apr. 2015