What people are saying... What people are saying... Back to profile
John, Erica, and Chris could not have been more helpful to us during our first home buying process. I never knew what an important rule the relationship with our lender would be and if I had to do it all over again I would do it the exact same way because of how much I trust this group. I couldn’t be more grateful for all of their time and attention.
Rachel S. - Chicago, IL | Apr 2022
Excellent service, quick turnaround.
Dan P. - Beecher, IL | Mar 2022
They were easy to work with, friendly, efficient, and I was able to close in a short amount of time.
Tamara B. - Sunrise, FL | Mar 2022
John was amazing and made the process easy!
Maximiliano P. - Aurora, IL | Mar 2022
John was great to work with. Knowledgeable and responsive.
Giuseppe R. - Mount Prospect, IL | Mar 2022
I had a great experience through out the closing process. My loan officer, John Berger, was super helpful and his expertise made me feel more comfortable closing with GR.
Michael K. - Chicago, IL | Mar 2022
John Berger was so helpful and made the whole process very easy and everything ran smoothly thanks to him. Communication and any help I needed was addressed immediately.
Patricia T. - La Porte, IN | Feb 2022
John Berger and his team are excellent.
Ivo L. - Schaumburg, IL | Jan 2022
Great communication throughout the process
William D. - Albuquerque, NM | Dec 2021
Everyone I worked with from Guaranteed Rate made the process very easy.
Natalie I. - Chicago, IL | Nov 2021
John Berger and his team were a true pleasure to work with. They provided outstanding customer service and went above and beyond to ensure I was a happy customer.
Justina C. - Cape Coral, FL | Nov 2021
Dealing with John Berger was an excellent experience. He was always available and very helpful throughout the process
Jason M. - Joliet, IL | Nov 2021
They are always great to deal with.
Matthew T. - Arvada, CO | Oct 2021
John and team worked super hard and helped move my closing process. They are very knowledgeable and responsive
Yufei Z. - Chicago, IL | Oct 2021
Very responsive, made the process painless and easy
Jennifer S. - Roselle, IL | Oct 2021
John Berger and his team did an excellent job preparing and executing my loan.....
Kathleen M. - Chicago, IL | Oct 2021
It was a personal approach by John Berger, he provided guidance, detailed explanations and rationalization throughout the process.
Timothy M. - Glen Ellyn, IL | Sep 2021
My rep went above and beyond to ensure I received the best rate available and stayed very communicative through the entire process. In fact the whole team is 1st rate.
Thomas P. - La Grange, IL | Sep 2021
Easy to work with, responsive, detailed, and helped me close in under a month.
Chad R. - Chicago, IL | Sep 2021
Easy to work with, helpful, explain all the details
Lauren L. - Chicago, IL | Sep 2021
Excellent support and a seamless process
Kyle B. - Los Angeles, CA | Sep 2021
Fantastic service from the loan originator, proactive communication to my realtor and I, easy to use online portal, etc…
Daniel P. - Hartland, WI | Jul 2021
Like the people I dealt with
Amy S. - Georgetown, TX | Jul 2021
John and his team did a great job and were easy to work with.
Beth M. - Downers Grove, IL | Jun 2021
Helpful. Pleasant. Speedy. Great to work with. Made everything very clear and understandable.
Kathy W. - Chicago, IL | Jun 2021
I enjoy working with John berger. we've done several loans and I've recommended him to friends as well.
Nathan C. - Park Ridge, IL | Jun 2021
Great service and great rate.
Jonathan J. - Chicago, IL | Jun 2021
John Berger - he went above and beyond to answer all of my questions as a first time home buyer.
Jocelyn M. - Chicago, IL | Jun 2021
Great customer service, mostly fast response times. John was amazing at answering questions thoroughly and repetitively if needed.
Katharine A. - Westmont, IL | Jun 2021
John Berger made our experience easy and stress free.
Jessica A. - Chicago, IL | Jun 2021
John Berger is awesome. He always turns every question and request around incredibly fast, and clearly works hard for my best interest. He led the team to do a 21-day close in a very hot real estate market. Could not ask for a better partner.
Matthew B. - Chicago, IL | May 2021
This is the 3rd mortgage John Berger and his team have helped me with and it's always an easy process. They are super responsive and guide in a way that we can understand. They are super thorough as well!
Melissa E. - Westchester, IL | May 2021
John was amazing! He was so informative through the process and never got frustrated or made us feel like we were inconveniencing him. I will 100% recommend John for anyone looking to purchase. (already have twice)
Karen C. - Chicago, IL | May 2021
All involved help to streamline the process with quick responses
Kevin M. - Chicago, IL | May 2021
Excellent service and competitive rates. John and his team are top notch and readily available for any questions I had through out the process. I think this is my 4th or 5th loan closed through his team and have had the best experience each time.
Eric C. - Willow Springs, IL | May 2021
The level of communication and ease of the loan process was absolutely stress free and seamless.
Karen W. - Brookfield, IL | May 2021
All worked out. Great customer service.
Kevin M. - Chicago, IL | May 2021
Easy closing in a short time period with very close attention to detail.
Michael H. - Denver, CO | Apr 2021
I have worked with John Berger on three transactions and his responsiveness and customer service are unmatched. The technology also makes it easy to provide the information for a smooth transaction.
Abby D. - Traverse City, MI | Apr 2021
Exceptional service. Thorough explanations of each step of the process. No unknowns at signing.
Cory W. - Chicago, IL | Apr 2021
John and his team were extremely easy to work with and happy to answer all of our questions throughout the loan process. Everything went smoothly and we couldn''t have been more satisfied with how it all went. We''ve already recommended John and his team to our neighbors and my parents who are looking to refinance their current mortgages!
Alex S. | Mar 2021
The loan officer lead us through the entire process seamlessly.
Kevin B. | Mar 2021
I have recommended GR to others. The team that worked on our loan was extremely professional, responsive, and helpful. It was a great experience.
Michael D. | Mar 2021
John was so great to work with. Very patient, helpful and available. Updates were tangible and frequent. Also tools to help guide process were user friendly and reliable.
Christina G. | Mar 2021
The whole team is great. End to end.
Charles S. | Mar 2021
Very professional and quick responses
Elise D. | Mar 2021
when with John Berger and his team a second time because the first time was so smooth. very helpful, always available for any questions, and a great team with great attitudes and business acumen.
Allen M. | Feb 2021
John and his team were so easy to work with. They are proactive and explain everything simply and adeptly.
Lindsay E. | Feb 2021
John Berger - great agent - very professional
William M. | Sep 2020
Excellent service. Clear and easy to navigate throughout the process.
Simon C. | Feb 2021
Very smooth process and friendly staff
Pablo M. | Aug 2020
Because John Berger and his team are awesome!
Kristin M. | Sep 2020
It was a fast, easy process with a knowledgeable team, and we locked in a great rate!
Michelle B. | Nov 2020
Great communication, very knowledgeable, and very responsive
Catherine W. | Jan 2021
Easy to work with & flexible.
Chad R. | Aug 2020
Helpful, succinct, and quantified.
Cameron F. | Sep 2020
John and team helped us navigate our refi during the COVID pandemic
Chanda D. | Nov 2020
Excellent service and communication
Ana M. | Dec 2020
John was amazing to work with. He walked me through every step of the process. He was very patient and responsive in answering all my questions.
Stefanie H. | Jan 2021
Very response and helpful. Made the loan process simple and easy
Mark S. | Aug 2020
The service we got was great. Hassle free mostly at home. All my questions answered clearly and professionally.
Allen M. | Sep 2020
The follow-up and professionalism of the entire team was exceptional
Rodrigue C. | Oct 2020
John and the team made it so easy.
Kelly M. | Nov 2020
Our contact, John Berger, was great to work with through the whole process.
Zachary M. | Dec 2020
my LO, John, did a great job again.
Nathan C. | Jan 2021
Great team to work with, great experience, made it easy every step of the way
Anna L. | Aug 2020
the service and communication were excellent
Joseph S. | Sep 2020
Their attention to detail, professionalism and promptness really stuck out during the process of my refinance.
Matthew D. | Oct 2020
John Berger’s fantastic knowledge and responsiveness.
Bradley S. | Nov 2020
Everything went quickly and smoothly.
Sandra Z. | Dec 2020
Wonderful experience. Fast approval and closing
William B. | Jan 2021
John did a great job, very easy to refi and he explained everything simply
Kristen N. | Aug 2020
Everybody tried to be helpful; everybody knew his or her job
Ann L. | Sep 2020
They exceeded our expectations, they got our mortgage done ahead of time and the staff had expectional people skills and knowledge.
Richard G. | Nov 2020
John made all steps easy!!
Michael R. | Dec 2020
Their service is exceptional
NORMA M. | Jan 2021
Our agent, John Berger, was so knowledgeable, helpful and responsive
Monica B. | Aug 2020
John Berger and team kept me informed every step of the way. They responded to inquiries with clear concise information usually within a business day.
Steven B. | Sep 2020
Very attentive and supportive
Yuko D. | Oct 2020
Extreme professionalism and care throughout the process. John Berger and Erica Geils were wonderful from start to finish.
Linda R. | Nov 2020
John Berger and his team prepared my loan for closing in a tight time frame with great results.
Anna A. | Dec 2020
I have used the John Berger team in the past, and they have always been great.
James A. | Jan 2021
Excellent customer service and my loan officer was very responsive and attentive to my requirements and questions.
Alvin C. | Jul 2020
great service and easy closing process
Richard W. | Jul 2020
John was extremely helpful and was always there to answer our questions.
Jonathon R. | Jul 2020
On top of everything at all times
Eric A. | Jun 2020
Jon Berger - great to work with. Went above and beyond to reach out close date on time.
Jamieson D. | Jun 2020
All the people I worked with were professional, helpful and timely.
Yvonne S. | Jun 2020
John Berger is great to work with.
Erin M. | Jun 2020
Great Service, Great communication
Jamie P. | Jun 2020
John Berger is the Man! Efficient, proactive, and sincerely cares about his clients well-being. Isn't just in it for the quick sale/close.
Brian D. | May 2020
I liked doing everything online. Plus due to Covid, the final closing was done at our house - the title representative drove to our house. All very convenient.
Jeffrey S. | May 2020
John Berger. We've worked with him in the past and have always had a good experience.
Brian S. | May 2020
Easy process and good communication
Marissa P. | May 2020
John was approachable, knowledgeable, and understanding. The rest of the team was also very kind and helpful.
Jessica L. | May 2020
John Berger was incredible to work with. He was patient and flexible!
Jamie M. | Apr 2020
Very professional and attentive.
Fernando B. | Apr 2020
My loan team was great. They worked hard to get the 30 day closing deadline met. Everybody was kind and very helpful! I was updated throughout the entire process.
Rachel H. | Apr 2020
John and team were very informative, knowledgeable and quick to respond to any questions I had.
Grace R. | Apr 2020
John Berger & his team were incredibly responsive and helpful. I'm a first time buyer and appreciated the amount of time that John took to walk me through the process and explain all of the numbers to me.
Heather D. | Apr 2020
They were really quick to respond in the early stages of figuring out loan details and everything, which was useful. The closing part was smooth, too!
Thomas P. | Apr 2020
Went above and beyond to get us exactly what we wanted.
Kristen R. | Apr 2020
Very good service. John Berger helped us through the process is a very effective fashion and all the people involved were very professional
William B. | Mar 2020
Excellent communication, easy to work with and made the process easy to follow
Catherine W. | Mar 2020
I've used Guaranteed Rate numerous times and every time I do it's quick, easy, and convenient
Michael S. | Mar 2020
John made every step of the way extremely easy for me and always made the time to talk with me when I had questions, big or small. It took the stress out of the process for me which I so greatly appreciate!
Carly T. | Feb 2020
They are easy to work with and the online portal makes things easy to track.
Katherine G. | Jan 2020
Patti Stemper, John Berger and Jason are a fantastic team. I have completed 3 transactions over the past 2 years.
Shawn S. | Dec 2019
Service was quick and efficient.
Jaclyn U. | Dec 2019
The entire team is amazing and regardless of the size of the loan you feel like a million-dollar customer. They also went above and beyond to work with a title issue for us. So grateful!
Melissa E. | Dec 2019
They were easy to work with
Jennifer W. | Dec 2019
The team was incredible they were by my side through out the whole process and treated me like family. I have never been treated so good.
Elizabeth H. | Dec 2019
Service was quick and efficient.
Jaclyn U. | Dec 2019
The team is great! They care about what's important to me and my family!
Catalin M. | Oct 2019
Total professionals throughout organization.
Anthony P. | Oct 2019
Quick response, smooth process, close on timeline
Yi Z. | Oct 2019
Everyone was very professional and helpful. We had a great experience.
Aaron S. | Oct 2019
Staff!! Jason, John, and Patti
Stephanie J. | Sep 2019
Very professional and timely
Frederick N. | Sep 2019
Great service, wonderful team
Ana M. | Sep 2019
We had a wonderful experience with GR. Thank you so much. I have already recommended the team I worked with to my friends who are interested in Home Buying and Refinancing.
Michael V. | Aug 2019
John and his team were great to work with. They were responsive and helped us find the best options to meet our needs. Would highly recommend them!
Elizabeth M. | August 2019
Jason Micek and John Berger are great. So professional, responsive, proactive, and really know how to manage a smooth process. Also, having an insurance product folded into the offering was convenient (Jeff Robinson was great), and saved me money.
Erik V. | Aug 2019
I thought getting a mortgage would be the most difficult part of buying but it was the easiest. Everyone was extremely responsive and reached out to me every step of the way.
Erin M. | August 2019
John did a great job with follow up and explaining everything to a level I could understand. I felt very comfortable making decisions that could have been very stressful. Was very pleased to have worked with him.
Kristen N. | June 2019
Guaranteed Rate was recommended by two very close friends, and I am very happy they sent me here. John Berger and his team were amazing every step of the way. The loan process, which I have had a rough past with, went extremely smooth and I appreciate that more than anything. Would definitely recommend John and his team to anyone. Thanks again for the great transaction and making my experience feel effortless on our end!
Ryan R. | June 2019
Jason, John and Tom are all awesome! Great team.
Catalin M. | May 2019
Jason was fantastic. He was informative and detail-oriented when I needed more depth of information to make a good decision, consistently kind, and full of positive energy. I feel lucky to have been connected with him. Great work!
Paul S. | May 2019
Jason Micek and the entire Berger/Micek Group were fantastic to work with. I am very satisfied and have already recommended the group to friends / family and colleagues. Thanks Jason
William V. | May 2019
John Berger was exceptional every step of the way but also all of the other members of the team. All emails were responded too very quickly and each and every person was willing to explain in detail. Thanks again to everyone.
Thomas L. | April 2019
Tom Douglas was outstanding. Our loan would have not got done without him.
John G. | May 2019
Great experience working with Jason and his team. He was extremely communicative and even though we faced some hiccups/challenges with getting info from the HOA he really held our hand through our first time home buying process.
Alex C. | April 2019
What an amazing experience this loan process was. John Berger was so patient and helpful through out the entire process start to finish.
Megan M. | April 2019
I was simply blown away by the patience, professionalism and care Tom, John, Jeff and everyone else who assisted me with getting approved for my new home. Every single one of my emails were answered quickly & phone calls were returned the same day. I would highly recommend Guaranteed Rate.
Laura A. | March 2019
The John and the team were absolutely amazing and took care of my every need and concern. I have never been treated so well and the process was super easy everything was explained and I am very happy and have used Rates Guaranteed and would use them again anytime and will recommend to everyone.
Elizabeth H. | March 2019
This was my 2nd home purchase with Guaranteed Rate, and it was even easier this time. Can't imagine going through the process any other way.
Michael S. | February 2019
John Berger and the entire team are fantastic! Buying a home can be so overwhelming but I never felt alone at all throughout the process. Each step of the way was explained thoroughly. The team was responsive and efficient which is necessary in today's market. Beyond that, I'd like to thank them for caring for me on a personal level. John especially was a lifesaver to us in this process. The passion he has for his job, his ability to manage up every member of the team, and the way that he was genuinely invested in us over the last 6+ months made all the difference. I have been and will continue to tell my family and friends that your team is the way to go. Thank you!
Stephanie J.
I've been working with John Berger for the past twenty years and was very confident his team was going to handle my mortgage refinance to the best of their abilities. It was an extremely smooth and fast closing and could not have been happier with everything. Thank you.
Anna A. | April 2018
John Berger was wonderful through the entire process. He is a true asset to Guaranteed Rate.
Julie L.- Clarendon Hills,IL | MAY 2016
We appreciate everyone at Guaranteed Rate who worked so hard for us. They were accessible and responsive. John Berger is the shining star here. He is professional, thorough, and able to explain everything so well. We were always able to reach him and felt like he was really committed to making the process a smooth one for us. We appreciate the experience he brought and so did our Real Estate Agent.
Robert S.- Grand Beach,MI | MAY 2016
everything was great, you do have to email multiple people so it's not just one person dealing with your account which is understandable
Andrew K. - Chicago, IL | Nov 2022
They provide everything I needed in a great way
Andrew K. - Downers Grove, IL | May 2023
While refinancing these days can be an arduous process, John and his team at Guaranteed Rate did a great job and made the process as easy as it could be. John gave me a detailed list of everything I needed up front and was always quick to respond to any questions. Most importantly, there were no surprises throughout the entire process. They got the approval quickly and accommodated my schedule by sending a notary to my home for the closing. I would highly recommend using John for your loan needs.
Chris Cox, CFA – Chicago, IL
John Berger was fantastic to work with. He made the whole process move smoothly. Great communication, quick response, and patience. I cannot thank him enough for the wonderful experience. I will recommend Guaranteed Rate to anyone and everyone I know.
Patricia T. - Downers Grove, IL | Aug 2022
Great communication on steps, constant updates, awesome experience.
Jamie P. - Buffalo Grove, IL | Sep 2022
John Berger and Pam Pecora did a great job
Scott B. - Northbrook, IL | Nov 2022
Very efficient. Very knowledgable.
James H. - Arlington Heights, IL | Feb 2023
I have absolutely no complaints.
David L. - Providence, UT | Apr 2023
Great service and communication with John Berger and the company’s team
Robert T. - Wilmington, DE | May 2023
John Berger...he was incredible, patient...kind...amazing.
Adam H. - Chicago, IL | Aug 2023
John and his team were extremely helpful throughout the whole process.
Adam B. - Chicago, IL | Oct 2023
John Berger and the whole team (Elizabeth Carsi and Christen Caliendo) were amazing to work with throughout the loan process! John was extremely thorough in prepping me for what to expect from beginning to end and was highly responsive to every little question I had. He eliminated any potential surprises, but keeping me informed and educated on each step. Elizabeth and Christen were also very helpful with the details pre and post approval - always responded quickly to my questions and reminded me of critical steps to keep the ball rolling. Thank you so much!!!
Missy Eck – Westchester, IL
Great service from John Berger
John M. - Burr Ridge, IL | Jun 2022
Very responsive and helpful experience
Edward P. - Chicago, IL | Jul 2022
John Berger! Helpful, attentive, explained well & just plain NICE!
Karen V. - Downers Grove, IL | Aug 2022
John Berger and team is amazing
Deanna W. - Naperville, IL | Sep 2022
The technology made everything very easy and every single person I spoke or emailed with was helpful and kind.
Michelle C. - Hinsdale, IL | Nov 2022
Brian was open, accessible, and understanding.
Alison M. - Chicago, IL | Feb 2023
Everyone was very responsive, quick and great to work with!
Tara D. - Arlington Heights, IL | Apr 2023
John and team are the reason. Without them, I''d go through a different lender, it was their service why we chose them.
Matthew D. - Chicago, IL | May 2023
Super easy to work with and offer many options.
Amy R. - Warsaw, MO | Jun 2023
Fast, responsive, competitive rates, put our mind at ease during a stressful time.
Emily G. - Chicago, IL | Jul 2023
Super helpful. Made the whole process pretty painless.
Nicholas E. - Chicago, IL | Aug 2023
John Berger and his team were so patient, friendly, and always available. We had a really awesome experience buying our first home with John!
Megan H. - La Porte, IN | Oct 2023