How long have you been in the mortgage business? What awards have you won?
I’ve been in the mortgage business for 15 years. Austin Monthly 2017 Mortgage Professional of Year, consistently on the Austin Business Journal Top Producer List, Austin Board of Realtors 2013 Affiliate of the Year and 2012 Woman’s Council of Realtors Affiliate of the Year.
How has the mortgage industry changed since you started, and what would you expect in the future?
The days of a borrower submitting a mountain of paperwork and then waiting on a mortgage banker to “get back to them” are over. Consumers are empowered more than ever with information about the mortgage process, interest rates and typical costs of obtaining a mortgage loan. We embrace this by offering an innovative digital mortgage process that puts the borrower in the driver’s seat.
What part of the home loan process do customers find most difficult and how do you help them through it?
Most borrowers find that poor communication and a lack of clarity are that the most frustrating part of the mortgage process. We get it! That’s why we put our rates and fees right out in front on the first page of our website. Our digital mortgage process allows you to be stay up to date in real time as we process your loan. And you get the best of both worlds…amazing technology plus real people. You will have the contact information of every member of my team so not only will you be updated throughout the process, but we are just a phone call or email away.
What provides you with the most satisfaction in your job as a Loan Officer?
As a natural born Austinite, I absolutely love our city. Having the opportunity help fellow central Texans obtain the dream of homeownership is a true blessing that I don’t take lightly. My goal is to make the mortgage process smooth and predictable, every time! Buying a home should be a happy, fun, stress-free process. It can be with the right team.
Tell us something that makes you unique or something wacky, yet interesting about you?
I try to live each moment by the motto: To the world you may be just one person, but to one person you may be the world. Everyone matters at every moment. You never know when you will be catalyst that changes someone’s life forever.