Fast/prompt, always helpful and available.
Ashton H. -Swampscott, MA | MAR 2016
Joe Smith and Harold Dolden in the Boston office were extremely helpful throughout the process - Very prompt response time.
Lauren E. – Marblehead, MA | SEP 2015
The rep was amazing and it was obvious from the beginning that he was the most knowledable and helpful of the people we talked to.
Andrew H. – Chicago, IL | May. 2015
Joseph Smith is the best mortgage broker ever and very friendly.
Michel S. – Boston, MA | Apr. 2015
Wonderful customer service and care. Great experience with our initial mortgage. Fantastic experience with a refinance. We were able to drop our monthly payments drastically! The process was fast, seamless, and we felt supported every step of the way.
Kevin M. - Denver, CO | Dec. 2014
Joe Smith was wonderful from the first time we spoke until we got approved for everything. He was available to answer all my questions even on the weekends. As a first time homeowner, I had many questions for the process and what was happening and Joe and his team where there every step of the way to answer at times that same question. Joe Smith and his team were outstanding!
Lawrence M. -- Ludlow, MA. 9/30/2014
Things were very smooth and efficient and everyone was friendly and flexible.Excellent work friendly and accommodating service and flexible mindset. Everyone was so so helpful and accommodating, friendly and efficient. I could not ask for a better team. The whole entire process was great and felt things could not have gone any better.
German C. -- Boston, MA 8/12/2014
Joe was great! He was super informative and always very responsive!
Ryan G. -- Somerville, MA 7/11/2014
Joseph was fantastic! He is an expert and is very skilled at his profession!
Alexandra B. -- Jamaica Plain, MA 4/24/2014
Joseph Smith and his team were on the ball throughout the whole process. They were well-informed, very prompt about responding to inquiries and concerns, they were very efficient, and they were very people-centered as well. I've never had a better experience with a mortgage lender.
Ronald S. -- Long Beach, CA 1/13/2014
"The process was painless. Joe Smith is fantastic...extremely knowledgeable, terrific follow up -- overall, I had a great experience and will certainly be referring friends who considering a home purchase to him!! Everyone I dealt with at Guaranteed Rate was very service oriented -- Thank you!”
Courtney M. -- Boston, MA. -- 5/ 2013
Hey check out the great review from John about Joseph!
“Joseph Smith and his team were a pleasure to work with! The entire process was smooth from the rate lock through closing! I would recommend Guaranteed Rate to anyone looking for a residential loan! Thanks again Joseph!”
John G. -- Boston, MA -- 02/2013
Hey check out the amazing review from Melissa about Joseph!
“We greatly appreciate that Guaranteed Rate had a firm handle on the whole refinancing process. In additionally how Joseph consistently kept us informed at every stage of progress. I would definitely recommend Guaranteed Rate because it found us a great rate, spent the time to explain it to us, and guided us expertly though all steps necessary to apply to refinance and close. Thanks Joseph!”
Melissa L. -- Boston, MA -- 01/2013