What people are saying... What people are saying... Back to profile
Everything was great. If I had 100% knowledge of all fees at the end I would have given a 10/10
Jason B. - Chicago, IL | Apr 2022
They were quick, professional, understanding and trustworthy.
Cassie L. - Fox Lake, IL | Mar 2022
easy to work with and answered all our questions
Arnis R. - Harvard, IL | Apr 2022
Process was great and easy. Everyone on staff was excellent to work with
Jane P. - Palatine, IL | Mar 2022
Excellent experience! Everything was incredibly easy and Jourden’s team was great.
Erica K. - Chicago, IL | Jan 2022
All of the people tat I worked with were just fantastic. Very professional, polite, and helpful. Always available to help.
Bettie W. - Homewood, IL | Dec 2021
Your staff was courteous, knowledgeable and timely.
Susan K. - South Holland, IL | Dec 2021
This is the second time I use Guaranteed rate. And both times were very good experiences. Jourden and his Team were EXCELLENT.
Juan G. - Lyons, IL | Dec 2021
The entire team worked with me to get the refi done even after a few hicups
Alan S. - Lake Zurich, IL | Dec 2021
Professional service , great communication , excellent patience .
Francisco F. - Chicago, IL | Dec 2021
Jourden makes the process very easy and always exceeds expectations
Lance B. - Mchenry, IL | Nov 2021
Quick, easy, straightforward, trustworthy
Adam M. - Brookfield, IL | Nov 2021
Jourden has been great to us and our needs. He has always been responsive, very detail oriented and we have always felt that we have had lots of options.
Ortenca K. - River Grove, IL | Nov 2021
I gave this rating because of the high level of professionalism their employees have shown me.
Alexander S. - Palatine, IL | Oct 2021
Quick response, helpful and thorough
Rita S. - Palos Hills, IL | Oct 2021
This is the second time I worked with the Guaranteed Rate. I was convinced that GR is always working on behalf the customers. For instance, they tried their best to make it work instead of turning away their customers.
Yangkyo S. - Palatine, IL | Oct 2021
I have worked with them before and things have run smoothly.
Timothy M. - Itasca, IL | Oct 2021
The team that I worked with were informative and professional from start to finish.
Tisa C. - Chicago, IL | Sep 2021
Great communication. Jourden was really helpful, and always available.
Patricia M. - Grayslake, IL | Sep 2021
super helpful - very easy to work with
Neil R. - Deerfield, IL | Sep 2021
Because the people were very nice and very professional
Dean D. - Tinley Park, IL | Aug 2021
Two good experiences with lenders at GRate
Gary C. - Suamico, WI | Sep 2021
I've worked with Jourden & team on my first home purchase and 3 subsequent refinances - they're always accurate, efficient, and responsive.
Claire T. - Chicago, IL | Aug 2021
The Personal service and guidance received from Jourden Peszek.
Karl M. - Deer Park, IL | Aug 2021
This is my 3rd time using Guaranteed Rate. Every transaction has gone smoothly. Jourden Peszek and the rest of the team that have assisted me are a pleasure to work with.
Gilberto R. - Chicago, IL | Jul 2021
We had a great experience with jourden and he was always available to anwser any of our questions and concerns no matter how many we had!
Lance B. - Mchenry, IL | Jul 2021
Outstanding services provided to me
Erik K. - Lake Geneva, WI | Jul 2021
Great timely service at a good price
Joseph R. - Mount Prospect, IL | Jul 2021
Excellent experience throughout the whole process!
Pedro L. - Chicago, IL | Jul 2021
They are efficient,fast and honest
Kathia P. - Lockport, IL | Jun 2021
We received great service from Jourden Peszek.He was knowledgeable, helpful and very friendly.
Kenneth R. - Phoenix, AZ | Jul 2021
I felt that Guaranteed Rate took the necessary steps to ensure that my past negative experiences with other institutions were overcome.
Matthew M. - Brimfield, IL | Jun 2021
Customer Service Patient Kind
Laura D. - Saint Charles, IL | Jun 2021
The loan process was efficient and the communication was great.
Brandon B. - Lake Zurich, IL | Jun 2021
Jourden and his team are always so attentive. The process was so fast as well. Couldn’t have been easier!
Kathleen M. - Chicago, IL | Jun 2021
Professional, courteous, and knowledgeable.
Barbara R. - Schaumburg, IL | May 2021
Interest rate was very competitive
Brandon K. - Chicago, IL | May 2021
This was my first time getting a mortgage and the entire process was much easier than I thought it would be. Working with Jourden was great and he was always available for any questions that I had.
Paul G. - Chicago, IL | Apr 2021
Because I know and like the people in the company.
Samuel L. - Barrington, IL | Apr 2021
If I had a question about a question I could pick up the phone and personally ask instead of email
James H. | Mar 2021
Always professional and efficient and easy to complete process. Jourden follwed up throughout the process, that was very nice!
Victoria O. | Mar 2021
We have used them for years and always have an easy time from beginning to close.
David N. | Feb 2021
Jourden and his team did a great job as always!
Tina S. | Feb 2021
Jourden Peszek was excellent
Rick P. | Dec 2020
Agent was super clear, responsive, available at all times.
Nathan P. | Feb 2021
Overall, happy with the service I received.
Paul G. | Dec 2020
The refi process went very smoothly and efficiently.
Bette M. | Nov 2020
Very good response time when asking questions. Technology is very easy to use and convenient. Closing was fast and easy.
Ann Marie P. | Dec 2020
Availability, willingness to answer questions
Charlotte H. | Jan 2021
Very helpful. Always quick responses to questions
Blake P. | Nov 2020
Customer service was absolutely amazing
Fedor D. | Dec 2020
Process was not just easy and transparent, they also took the time to answer my questions and periodically check in to make sure everything stayed on track.
Rebecca C. | Jan 2021
Easy to work with. The communication is clear, and concise.
Maile Y. | Aug 2020
I thought the process was straight forward, easy, and safe with the online uploading portal. There were a few times where I felt that the process was redundant, but I understand that there are changes due to COVID.
Timothy M. | Sep 2020
Jourden was very professional and knowledgeable and got the job done
Patricia M. | Oct 2020
The process was easy, and Jourden was very knowledgeable.
Zoe P. | Nov 2020
Quick, easy, and smooth process
Michael S. | Dec 2020
The process was absolutely seamless!!
Howard M. | Jan 2021
Made the process as easy and simple as possible. Great communication.
Rita S. | Aug 2020
Help throughout the process. Good communication
Rebekah A. | Sep 2020
Everything went smoothly for my refinancing my mortgage. Everything explained in simple terms.
Cynthia V. | Oct 2020
I was impressed with the service and the smooth flow of the process
Karen F. | Nov 2020
GR did very good at communication every step of the way.
Michael S. | Dec 2020
I’d always had someone reaching out to me or replying to my messages right away.
Cristina A. | Jan 2021
Awesome people to work with
Paulina S. | Aug 2020
The service and communication is excellent. Their rates are good as well.
Brandon B. | Oct 2020
Jourden Pescek is very knowledgeable and easy to work with. Always kept me informed and and up to date on the process. This is my 2nd refi with Jourden and probably not the last.
Michael M. | Nov 2020
Everything was smooth, concise and professional.
Robert C. | Jan 2021
Ease of refi process with staff and documents
Christine V. | Jul 2020
good communication and easy process
Gino G. | Jul 2020
Everything went smooth without any problems.
Maria B. | Jul 2020
Awesome, nice people to work with, always answered my questions in a timely manner
Julie S. | Jul 2020
High level of customer service, and very quick responsiveness.
Stephen R. | Jul 2020
I got a good rate, response time from the whole team was really quick.
Heather N. | Jul 2020
I'm a return customer, and Jourden Peszek and his team made the entire process easy and painless. Nothing but a good experience from start to finish.
Sean C. | Jun 2020
I've worked with Jourdan's team at GR on 3 loans in 18 months, and their consistency in communication and ability to answer questions quickly always impress.
Claire T. | Jun 2020
Jourden and the team were exceptional
James S. | May 2020
Great customer service and quick to respond to questions.
Darren S. | Jun 2020
Jourden is amazing to work with. Every time. Very professional.
Meena C. | May 2020
I’ve worked with Guaranteed Rate multiple times and they make it easy to complete a refinance. They are there to support and help with whatever you need.
Matthew B. | Apr 2020
Jourden was attentive, very detailed and always available for any questions
Ortenca K. | Apr 2020
Everyone I worked with was very helpful. My loan officer was very patient in clarifying items I didn't quite understand.
Mofema E. | May 2020
Jourden Peszek was very friendly, quick and thorough with getting everything done.
Denise R. | May 2020
The team did a great job handling the refi through this insane time.
Kevin C. | Apr 2020
Great service. Easy to work with. Clear communication. Responsive. Not overly solicitous.
Lori O. | Apr 2020
They made everything as easy as possible for me to complete and understand.
Ali H. | Apr 2020
Great team, fantastic service and great pricing.
Jared M. | Apr 2020
Jourden is great, always follows up, and is always looking out for my best interests.
Stephen H. | Mar 2020
They were convenient and easy.
Julie B. | Mar 2020
The whole process was quick and easy. I completely trusted Jourden and his team. I felt like everything was taken care of. I am very busy and was concerned I wouldn’t have time to go through a refinance, but Jourden and his team were so supportive that I didn’t feel like I had to do anything.
Zoe P. | Mar 2020
Very helpful through the entire process
Sophia G. | Feb 2020
Everything was easy and smooth. All colleagues were a pleasure to work with.
Ellen G. | Dec 2019
They are a fantastic team! Jourden Peszek and Scott Brown were absolutely amazing through this whole process!
Patrick W. | Oct 2019
Jourden & his team were patient, friendly and educated me through the process.
Allison F. | Oct 2019
Jourden is great to work with
John R. | Sep 2019
My lender, Jourden, was quick to respond when I needed to speak with him, very thorough with his explanations and answered all of our questions. I'm glad I was able to work with him.
Lisa L. | August 2019
Jourden Pesheck was great to work with. Very responsive and communicated after hours. He was very proactive and covered every detail. He is very dedicated and knowledgeable. I will definitely use his services in the future.
Richard S. | August 2019
Thank you for all the help! I really appreciated the detail information provided as well as the flexibility Jourden had with answering all our questions as first time home buyers. He made himself available and was always willing to discuss options that would benefit us. He genuine, patient and very helpful! Thank you !
Armando M. | May 2019
Jourden is awesome. He has done 6 loans for me and has always done an excellent job. Thank you.
Christian I. | June 2019
Jourden was great to work with and made the application and funding process easy to understand.
Meghan D. | May 2019
They made it very easy to understand the process. Answered all the questions I had. We're always available. Very good service.
Will J. | December 2018
Could not ask for a better Loan Officer/Jourden ...he always was prompt in answering our calls or returning a call to us....he was always helpful with “non-computer friendly old folks” and was able to answer any questions we had or knew how to find the answer. Excellent and customer satisfaction was #1 with him!!! The TEAM was top notch! Thanks to all! ( FYI: recommend to us by 2 brothers that were also completely satisfied)
Rebecca P. - September | 2018
Jourden Peszek is by far the best person I have ever worked with. He is responsive, supportive, honest, transparent and a hard working individual. I had complete trust in him throughout the entire process and I would absolutely recommend him and work with him again.
Taylor A. - September | 2018
Jourden was a great resource with a patient and encouraging attitude. He helped us throughout the load process and was diligent about getting things done in a timely manner.
Lauren S. | August 2018
Jourden and Myra were great. It was easy and the follow through was outstanding. My mom is using you now too. I would recommend them always. Thank you for making the process so easy
Laura D. | June 2018
Jourden Peszek was terrific to work with. He was very clear in his explanations. Always available to answer questions. Very responsive. Kept the process moving fast to guarantee that we could make our closing date. I was very satisfied.
Michael M. - June | 2018
Jourden was beyond amazing throughout the whole process. He explained everything thoroughly and was easy to get a hold of. He made everything easier and always went the extra mile.
Troy M. - October | 2017
Jourden and the whole team were amazing! Also available when we had questions, they were proactive when we needed to meet deadlines and brought new insight to make sure we were prepared at every stage. My wife and I were extremely impressed with our service and will recommend Guaranteed Rate to our friends and family. Thanks for your help!
Thomas S. - June | 2017
As a first time buyer, I was very skeptical of who to choose for a Mortgage lender because of the horror stories I had read online, guaranteed rate was recommended by my Realtor and I am so glad that I chose them. I work in a Services industry and I know the importance of customer service and I tell you Guaranteed didn’t disappoint, they have in fact they SURPASSED all my expectations. They have their values and morals in place, be assured that you will not be over charged for anything. Jourden my loan manager was EXCEPTIONAL, extremely PROFESSIONAL and DETAILED. I can’t thank him enough for smoothing the loan process for me; he was on top at every step and would let me know the forthcoming steps before hand. He was readily accessible, patient with my queries (as u know a first time buyer would have some ridiculous questions). He was an absolute DELIGHT to work with. Jourden personally ensured that my CLOSING was without any hiccups. (...) I remember my Lawyer mentioning that he hadn’t seen any Lender that had such a quick turnaround... Read full review: http://bit.ly/2gfeZE4
Shams & Ania H. via ZIllow
“ Jourden Was Terrific!! I would highly recommend Jourden Peszek. He was terrific in helping me through a complex process in a calm, cool, and collect approach. He communicated well with me on a regular basis throughout the entire process, and I found him to honest, informative, and straightforward, which is somewhat rare within the lending business. If you are looking for a lender who knows the "ins and outs" of the lending process, and will see things through to the end in a calm, cool, and collect manner, then I would highly recommend Jourden.” http://bit.ly/2gfeZE4
Valued Client via Zillow
Jourden went above and beyond to help me obtain my loan. He was always reachable and ready to answer my questions every step of the way. It was a great pleasure working with him.
Carla N. – Chicago, IL | AUG. 2016
Everyone worked with my schedule and availability, which was not the best, with such friendliness and kindness. I felt as though Jourden was familiar with how hectic the summer is for me with respect to my job and working at the tracks. I know that he wasn't, but he never made me feel like I was an inconvenience for him or his team. I will recommend them to everyone I know that is considering a purchase or refinance. Thank you!
Johanna T. - Zionsville, IN | Aug. 2016
Jourden was so great during the entire home buying process. I had a lot of questions and he always answered them quickly, and in a friendly manner. I find that a lot of people in the real estate industry tend to think everyone understands the process as well as they do, and I truly appreciated him explaining things to me when I had questions. He also came to our closing which I thought really was a step above and beyond! I wouldn't hesitate to recommend him to others. READ FULL REVIEW: http://u.zillow.com/w9q25/
Client – Naperville, IL | APR. 2016
"If your looking at buying a new house, and want the smoothest quick experience with your financing...then Jourdan is who you want to use! We first called him on a Saturday afternoon and he met up with us that evening and we got the ball rolling. From the time we signed the contract with the sellers till we closed was less than a month!My realtor and attorney both raved about how efficient and great working with him was He was always prompt to reply to my texts or calls and that shows me alot about how he cares about each client and making the time for them..." See full review:bit.ly/256zAhA
Jess E. – Wonder Lake, IL | MAR 2016
Our loan officer (Jourden Peszek) made the loan process go very smoothly for us. It was our first time buying a home, and he answered all of our questions and kept us well informed throughout the process. We wouldn't hesitate to recommend Jourden and Guaranteed Rate.
Brandon B. - Arlington Heights, IL | Dec. 2015
Jourden was very polite and a class act. He helped me throughout the entire process and answered any and all questions I had!
– Purchase Client, Closed Sept. 2015
Jourdan helped me with a refi of my condo and it couldn't have gone smoother. We had talked a few weeks prior, while rates were just okay and I was still on the fence. Then the rates dropped and Jourdan followed up immediately. He walked me through a few scenarios and was patient, helpful and knowledgeable throughout the process. Jourdan responded quickly to all my questions along the way and I felt like a top priority!
– Refinance Client, Closed Sept. 2015
Jourden was extremely helpful throughout the entire home purchase process. As first-time homebuyers, my wife and I were somewhat nervous about the process and unsure the level of comfort and appreciation we would have when working with a large company. However, Jourden put those nerves at ease. He is able to answer every question we had in a detailed and comprehensive manner, answers emails promptly, and is always near his phone. We will be sure to recommend Jourden to friends/colleagues who are searching for a remortgage professional and will continue to contact him in the future.
– Purchase Client, Closed Sept. 2015
It was so great to work with Jourden. I was recommended to him by my cousin who used him for a home purchase and said he was the go-to guy for a mortgage. I used him for a home purchase as well and he was great. He was very knowledgeable, responsive, and caring. Being a first time home buyer, I was nervous but Jourden took the time to make sure we really understood the whole loan process which definitely helped me feel better about the process. I absolutely recommend Jourden!
Anthony P. – 04/09/2015
Very smooth process with friendly, helpful agents!
Jessica B. - Chicago, IL | Jul 2022
I couldn't have been more lucky than to have Jourden work on my loan application! Jourden was diligent with weeding through details, found a way to warrant a condo that I was told was unwarrantable and closed in 3 weeks! He clearly pulled all stops to make this happen quick. The property appraised higher than my offer, lender costs were almost negligible and I actually got the 'guaranteed rate'! GR is simply a powerful lender with the local presence and comprehensive in house services. Jourden will give you good advice and will actually get done what he promises!
Vinu V. – 07/13/2015
Jourden was very quick and willing to explain
Scott M. - Oak Park, IL | May 2022
I’ve worked with Guaranteed Rate for 2 mortgages and several refis, they’re consistently on top of their game, great communicators and make the process less stressful.
Claire T. - Chicago, IL | Jun 2022
I had a phenomenal experience working with the team. As a first time buyer, they were a knowledgeable and friendly team to work with.
Andrew B. - Chicago, IL | Jul 2022
Outstanding quality of service
Safa K. - Wheeling, IL | Dec 2022
The team we worked with was very friendly and had timely communication, they were professional and easy to work with.
Todd R. - Mchenry, IL | Apr 2023
Extremely helpful and got us in under our deadline
Eric P. - Addison, IL | Sep 2023
It was such a pleasure to work with Jourden. Jourden and his team were very professional and helpful, quickly answering all of my questions that came up along the process. Jourden always went out of his way to make sure our needs were met. He created a personable environment and I will be recommending him to my family and friends!
closed purchase loan -- 03/26/15
Jourden and his team were so great through the entire process, start to finish. Jourden was always available to answer any questions we had and explained everything in detail as we were first time home buyers. Highly recommend!!
Janessa E. - Arlington Heights, IL | May 2022
Attention and help by the entire team u it s much appreciated.
Gerard T. - New Orleans, LA | Jun 2022
Because of Jourdon. He was great with communication through out. He made me have a positive experience.
Soledad L. - Crystal Lake, IL | Jul 2022
Great customer service and very efficient team led by Tom Lavallee. Second time purchasing a house with them and the process was as seamless as the first time.
Nicholas P. - Cortland, IL | Aug 2022
They worked very hard with us, maintained constant communication.
Juan C. - Valparaiso, IN | Oct 2022
Worked tirelessly to get best rate and get approval on teim and ready for closure.
Joe W. - Vernon Hills, IL | Dec 2022
Communication with the entire team was fantastic from start to finish. Everything was clearly explained and all my questions were answered promptly.
Kathleen N. - Alton, IL | Jan 2023
Kent worked very diligently & went way above & beyond to ensure my loan would come through.
Michelle Q. - Oak Brook, IL | Apr 2023
Good communication throughout the process
Kelly W. - Naperville, IL | May 2023
Second time using GR. Easy, smooth process. Jourden and his team made the process so easy.
Erica K. - Chicago, IL | Jun 2023
Mostly smooth process, only a few bumps on the road to closing.
John A. - Waukegan, IL | Jul 2023
They’re very helpful and accommodating
Carmela C. - Carol Stream, IL | Aug 2023
Great team at guaranteed rate and the communication was fabulous also they took care of me and made my purchase possible.
Kevin N. - Barrington Hills, IL | Sep 2023
I worked with Tom Lavalle and his team - he was informative, had prompt responses, and was a pleasure to work with from start to finish.
Rachel L. - Naperville, IL | Oct 2023