How long have you been in the mortgage business and what inspired you to get into it?
I have been in the mortgage business for going on 10 years since I graduated from college. Ever since I was a child, I was always interested in houses and real estate. Through my upbringing from a fantastic family and the church, I learned the value of helping and serving others. Once I completed college, I wanted to combine both of the passions of my life of helping others and real estate into a budding career.
Who is your typical customer and what questions do they typically have?
My typical customer would be the younger millennial generation as that is who I find myself connecting best with. I also focus on builder clients and customer builders who are seeking assistance with securing financing. I also do a lot of work with older clients. The most typical questions I get surround the need for documentation or how much is it going to cost me to close the loan.
What specific steps do you use to help your customers find the best home loan for them?
As a loan officer, I treat all of my clients the same way whether they be first time home buyers or seasoned buyers. Each buyer is educated on the type of loan that I am doing, the rate they are getting and the costs of doing the loan. I walk all of my clients step by step through the process and update them numerous times so that they are assured of a quality service.
How long have you been in the mortgage business? What awards have you won?
I have been in the business for almost 10. I was awarded the top processor of loan applications the entire company and was also voted the top quality associate based on my customers feedback and my quality ratings.
What are the pros and cons of a fixed rate mortgage versus an adjustable rate mortgage (ARM)?
The pros of having a fixed rate mortgage are stability with the interest rate as this will never change. The market can be volatile and having a stable rate with a stable payment is a benefit to the client. The disadvantage of having the fixed rate loan is that if market conditions improve, the homeowner is not able to take advantage of the decreasing interest rates without refinance costs and associated fees.
Tell us about a specific challenging borrowing situation and how you got the mortgage closed and funded.
I had a client who was having difficulty qualifying his income based on him changing locations and jobs and we were doing a grant program which required him to be working 2 jobs for 2 years. We were able to prove through his church that he had been getting the commissions for 2 years and were able to get him approved for the grant.
What advice would you give new or first time home buyers?
Be patient. The anxious feeling and anticipation can lead to poor decisions or rapid decisions that may not be in the best interest. Also rely on the professionals whose job it is to make sure you have all the information you need to have in order to ensure you are making the best decisions possible. After all, it is the largest and most financially challenging decision of your life.
Tell us about a mortgage product that consumers may not be aware of?
Most of my clients are not aware of the North Carolina Down Payment Assistance Program which offers buyers money towards closing costs and towards the down payment on their home. With the Community Partners Loan Pool funds, we are able to provide borrowers equity in their homes and no closing costs in order to do so.
How has the mortgage industry changed since you started, and what would you expect in the future?
The mortgage industry has become much more highly regulated and also has become much more digitized. With all of the new technologies, millennials are looking for things right at the click of a mouse. They want instant gratification and very little of their time or effort wasted. This has been a huge change to the industry. In the future, I see this becoming even more important to the younger generations. They will want instant access to the process and to be able to work efficiently with the new technology. They will want to take advantage of the virtual meetings and online applications more than ever before.
What part of the home loan process do customers find most difficult and how do you help them through it?
Borrowers find the most hectic part of the process is providing all of the necessary documents that the new industry regulations now call for. Consumers constantly find themselves asking their loan officer why they need to provide so much information for the process. The way that I am able to help them with this is by explaining to them the why behind this. Also by offering our digital mortgage and our app, they are much better equipped to save time and energy sending information over securely.
What are the top 3 misconceptions people have about the home loan process?
The process will require a lot of time and will be very costly. The process will not be secure and my information will be made available to third parties which exposes me to identity theft. I will need better credit or more money are often other misconceptions
What 2 or 3 mobile apps would you recommend for home buyers or house hunters, and why? What Smart Apps do you recommend your customers use for the house hunting process?
I would suggest my clients use the bankrate app which will provide them the market information around the interest rates as well as provide them a lot of information about the different products available to them. I would also suggest the realtor.com app as this will help them narrow their search for houses. And the Guaranteed rate digital mortgage app which will allow them to see how their loan process is going.
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
I would offer them the Fannie Mae and Freddie Mac websites which would provide a baseline to the different qualifications and program types. I would suggest they also visit the USDA property map to see if their area or county would qualify for 100% financing and the NCHFA site which will show them the benefits of the down payment assistance programs offered to them here in my state.
What can borrowers do to insure a smooth mortgage underwriting process?
My borrowers can take the home buying process seriously. A lot of buyers think the level of urgency when purchasing is low and like to take things easy. They can provide the documentation to their lender as soon as possible to ensure all closing deadlines are met.
Are you active in any local associations or community groups, and at what level? What goals and/or success have you helped these groups achieve?
I am a very active participant of my church and I look forward to joining numerous other networking sites and associations that will help me gain and guaranteed rate gain exposure. With my church, I have helped numerous families with a place to stay and food and funds to help them get on their feet while going through the difficult times in their life. This has allowed me the opportunity to grow myself and to help others achieve their goals.
Summary of where you grew up: family, affiliations, college, high school, etc.
I grew in the extremely small town of Lowesville, NC. It was so small that we still do not have a post office. I grew up with my mom and dad and my 2 older brothers who always were guiding me through the rigors of life and showing me the value of hard work and serving others. As a child, I was always doing something with my older brothers, whether it was cutting trails in the woods, playing various sports together, or riding our bikes. We always had to be back in time for supper as we never had a meal without our whole family. We had 2 things that we were guaranteed to do each and every week. One was go to the fish camp on Friday night and second to go to church on Sundays. We always did devotions each night and served in our community each month at the local Christian Ministries. As I grew up, I was very involved in the church and would spend a lot of time with our youth groups and Sunday school friends learning about the grace of Jesus. We also were very involved in playing sports from baseball, to basketball, and golf. I played all three sports through middle school, and focused on golf in high school where I was a member of the varsity team. In high school, I started working my first job at the local country club as a member of the cart attendant staff. This is where I learned the value of hard work. I started working there when I was 14 and kept working there until my first year of college. In high school, I was a straight A student and graduated 15th in my class of 300. I always learned to manage my time between having a full-time job and playing a varsity sport while maintaining exemplary grades. I went to college locally in 2003 at North Carolina State University. I decided to go there for the purpose of learning about business and about how to become someone to help others with their finances. I was involved in numerous clubs from the Student Wolfpack Club, to Campus Crusade for Christ. I as very involved in the community and was helping out at the Raleigh Rescue Mission in downtown Raleigh. I also worked a full time job at Pullen Park during the week and on the weekends. I graduated in 2008 with a major in Finance and a minor in Economics. After that, I took my first job in the mortgage industry working for a large commercial bank assisting homeowners in their time of need by taking loan modification applications. I worked there for 8 years serving as team lead and quality assurance analyst to ensure the bank was complying with all of the new regulations that were being enacted. In 2015, I decided to help people with the purchase of their dream homes and went to work as a loan officer assistant. One year later, I was ready to branch out and become my own loan officer.
What provides you with the most satisfaction in your job as a Loan Officer?
Helping the customer with the most important financial decision of their life. I love seeing the smile on their faces when they sign those documents knowing that they are now the proud new owners of a home. That lets me know that I did my job and was a key professional in helping them achieve their goals.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
I enjoy going to concerts, spending time volunteering at the local food bank, going to church, going to sporting events, spending time with my family, going to the beach, playing golf, reading, and catching up on the latest show or movie.
Tell us something that makes you unique or something wacky, yet interesting about you?
The biggest thing that most people would think is unique to me is that I love to quote movies. I especially love quoting comedy movies from the 90’s as it normally brings a smile to people’s face and gives them a laugh. As Jimmy V would say, each day you should laugh, cry, and love. If you are able to do each of these things, you have been successful in your day.